One-to-one support solutions like phone calls and email have a high cost per contact, are difficult to scale, and are not fast enough to satisfy today’s social customers. A customer community is a great, scalable way to reduce one-off support cases while delivering a great customer experience and improving your Net Promoter Score (NPS).
A Get Satisfaction customer community can be implemented in minutes. Companies like Citrix, Koodo Mobile, and Webtrends are using Get Satisfaction communities to achieve great results:
$12,000/month reduction in support costs
80% of customer problems are resolved
with tools in the community.
Increased peer-to-peer support
response rate by 557% year-over-year
Download these free Customer Success Stories to learn how Get Satisfaction customers are achieving such amazing business results.