Customer Service and Market Watch via        . <br />www.getmymind.com<br />are youlistening?<br />
How brands interactwith Social media?<br />www.getmymind.com<br />Customerschecking:<br />- Brand’swebsite- Brand’sTwitter...
How getmymindcould help?<br />www.getmymind.com<br />Customers are talking about your brand to giveadvices, opinions, feel...
How to engage the conversation?<br />www.getmymind.com<br />Withoutgetmymind:<br />Withgetmymind:<br />1. A question, comm...
www.getmymind.com<br />www.getmymind.com<br />are youlistening?<br />
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GetMyMind Presentation

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Customer Service and Market Watch via Twitter

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GetMyMind Presentation

  1. 1. Customer Service and Market Watch via . <br />www.getmymind.com<br />are youlistening?<br />
  2. 2. How brands interactwith Social media?<br />www.getmymind.com<br />Customerschecking:<br />- Brand’swebsite- Brand’sTwitteraccount- Brand’sFacebook page<br />Brands using:- Website- Twitteraccount- Facebook Fan page<br />Customers tell youonlywhattheywant to<br />News, products info, nextevents…<br />Customers are passive, theyfollow, read info…<br />
  3. 3. How getmymindcould help?<br />www.getmymind.com<br />Customers are talking about your brand to giveadvices, opinions, feelings…<br />Getmymindhelpsyoulistenwhatisbeingsaid and join the conversation<br />Advices<br />Opinions<br />Help<br />Feelings<br />
  4. 4. How to engage the conversation?<br />www.getmymind.com<br />Withoutgetmymind:<br />Withgetmymind:<br />1. A question, comment, complaint, request help isposted to the communitywithoutcontactingyou<br />3.Time wasted, call center providingbad replies = negative brand feeling<br />1. One contacts yourcompany to ask a question, complaint, requestsome help<br />2. Getmymindalertsyou about this comment<br />3. You can engage the conversation and respondquickly<br />2. Yourcompanyprovides a reply<br />Customers have to contact yourcompany and wait for yourreply<br />Improvecustomer satisfaction by being proactive<br />
  5. 5. www.getmymind.com<br />www.getmymind.com<br />are youlistening?<br />

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