Introduction to one aspect of The Lightning Method, a methodology for documenting your business' processes, lightning fast.

1. 5 Signs Your Business is Suffering
Because You Haven’t Effectively
Documented Your Business Processes
Michael ‘MC’ Carter, Director, Practice Paradox™

4. Today’s webinar is
covering one aspect of
Visual the Visual Procedures
Procedures component of
The Lightning Method

5. 5 Signs Your Business is Suffering
Because You Haven’t Effectively
Documented Your Business Processes
Greg DeVore, CEO, Blue Mango Learning Systems

6. 5 Signs Your Business is Suffering
Because You Haven’t
Documented Your Business
Processes

7. POLL #1
Your level of process documentation is ...
• Done - and we're referring to it regularly
• Done - but we rarely if ever refer to it
• Not Done - we never seem to get around to it
• Not Done - we know we need it but don't
know where to start
• Don't know why we would even need process
documentation

8. Why this matters
or
Why your business is losing money because you haven’t documented your processes.
• You are losing productivity
• You are losing focus
• You can’t move forward because you continually have
to keep going back
• You are decreasing the number hours you have to
spend in billable activities

9. The 5 Signs
1. New hires need a lot of help
2. You are constantly re-learning the same things
3. Everyone does the same thing differently
4. One person knows everything
5. No one can get to the answers

10. Sign%#1:
New hires need extreme hand holding

11. Sign%#2:
Repeated re-learning of tasks

12. Sign%#3:
Everyone does the same thing differently

13. Sign%#4:
One person knows everything

14. Sign%#5:
No one can get to the answers

15. POLL #2
Which of 'The 5 Signs' is causing your
business the most pain?
• Done - and we're referring to it regularly
• Done - but we rarely if ever refer to it
• Not Done - we never seem to get around to it
• Not Done - we know we need it but don't
know where to start
• Don't know why we would even need
process documentation

16. How to fix it
1.Document
2.Standardize
3.Optimize

17. Sign%#1:
New hires need extreme hand holding
Provide self guided training for
their 5 most common tasks.

18. Sign%#2:
Repeated re-learning of tasks
Capture the process for frequent and infrequent tasks

19. Sign%#3:
Everyone does the same thing differently
• Establish a standard operating procedure
• Help everyone follow it
• Optimize it

20. Sign%#4:
One person knows everything
• Do a brain dump
• Turn this person into a knowledge
curator instead of knowledge
storage shed

21. Sign%#5:
No one can get to the answers
• Don’t document in Word files
• Don’t hide things on someone’s computer
• Do make your processes visual
• Do store all of your knowledge in a central
repository

22. POLL #3
What percentage of your business
processes are done on computer?
• 100%
• 80% or more
• 60% or more
• 40% or more
• Less than 40%

23. 1.5 Day Masterclass
27-28 April, Sunshine Coast
Early Bird $1,350 incl. GST
Early Bird Expires 30 March
$1,500 incl. GST Normal Price
For more information:
practiceparadox.com.au/lightning
Request event brochure in on-screen
survey at end of the webinar

25. For more information: practiceparadox.com.au/lightning
Request brochure in on-screen survey at end of the webinar

26. QUESTIONS
Greg DeVore, CEO, Blue Mango Learning Systems
Michael ‘MC’ Carter, Director, Practice Paradox™