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5 Signs Your Business Is Suffering Because You Haven't Documented Your Business Processes

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Introduction to one aspect of The Lightning Method, a methodology for documenting your business' processes, lightning fast.

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5 Signs Your Business Is Suffering Because You Haven't Documented Your Business Processes

  1. 1. 5 Signs Your Business is SufferingBecause You Haven’t EffectivelyDocumented Your Business ProcessesMichael ‘MC’ Carter, Director, Practice Paradox™
  2. 2. Today’s webinar is covering one aspect of Visual the Visual ProceduresProcedures component of The Lightning Method
  3. 3. 5 Signs Your Business is SufferingBecause You Haven’t EffectivelyDocumented Your Business ProcessesGreg DeVore, CEO, Blue Mango Learning Systems
  4. 4. 5 Signs Your Business is SufferingBecause You Haven’tDocumented Your BusinessProcesses
  5. 5. POLL #1Your level of process documentation is ...• Done - and were referring to it regularly• Done - but we rarely if ever refer to it• Not Done - we never seem to get around to it• Not Done - we know we need it but dont know where to start• Dont  know why we would even need process documentation
  6. 6. Why this mattersorWhy your business is losing money because you haven’t documented your processes.• You are losing productivity• You are losing focus• You can’t move forward because you continually have to keep going back• You are decreasing the number hours you have to spend in billable activities
  7. 7. The 5 Signs1. New hires need a lot of help2. You are constantly re-learning the same things3. Everyone does the same thing differently4. One person knows everything5. No one can get to the answers
  8. 8. Sign%#1:New hires need extreme hand holding
  9. 9. Sign%#2:Repeated re-learning of tasks
  10. 10. Sign%#3:Everyone does the same thing differently
  11. 11. Sign%#4:One person knows everything
  12. 12. Sign%#5:No one can get to the answers
  13. 13. POLL #2Which of The 5 Signs is causing yourbusiness the most pain?• Done - and were referring to it regularly• Done - but we rarely if ever refer to it• Not Done - we never seem to get around to it• Not Done - we know we need it but dont know where to start• Dont  know why we would even need process documentation
  14. 14. How to fix it1.Document2.Standardize3.Optimize
  15. 15. Sign%#1:New hires need extreme hand holdingProvide self guided training fortheir 5 most common tasks.
  16. 16. Sign%#2:Repeated re-learning of tasksCapture the process for frequent and infrequent tasks
  17. 17. Sign%#3:Everyone does the same thing differently• Establish a standard operating procedure• Help everyone follow it• Optimize it
  18. 18. Sign%#4:One person knows everything• Do a brain dump• Turn this person into a knowledge curator instead of knowledge storage shed
  19. 19. Sign%#5:No one can get to the answers• Don’t document in Word files• Don’t hide things on someone’s computer• Do make your processes visual• Do store all of your knowledge in a central repository
  20. 20. POLL #3What percentage of your businessprocesses are done on computer?• 100%• 80% or more• 60% or more• 40% or more• Less than 40%
  21. 21. 1.5 Day Masterclass27-28 April, Sunshine CoastEarly Bird $1,350 incl. GSTEarly Bird Expires 30 March$1,500 incl. GST Normal PriceFor more information:practiceparadox.com.au/lightningRequest event brochure in on-screensurvey at end of the webinar
  22. 22. For more information: practiceparadox.com.au/lightningRequest brochure in on-screen survey at end of the webinar
  23. 23. QUESTIONS Greg DeVore, CEO, Blue Mango Learning SystemsMichael ‘MC’ Carter, Director, Practice Paradox™

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