1.
MONTHLY WEBINAR
January 2019
@GatherUp | GatherUp.com

2.
January 2019 Webinar Agenda
• Google GMB review replies
• NPS score confirmation
• TextBack headed to BETA
• New Widgets headed to BETA
• Notes & Reminders
• Questions

3.
Reply to Google Reviews in GatherUp

4.
Our Goals for Google Review Replies
• Save you time
• Leverage the importance of replying to a review
• Customers get email notifications from Google for an
additional touchpoint
• Launches tomorrow (Wednesday 1/30)

5.
Authorization: Step 1

6.
Authorization: Step 2

7.
Authorization: Step 3

8.
Authorization: Step 4

9.
Authorization: Success

10.
Authorization: Issues

11.
https://myaccount.google.com/permissions

12.
NPS Score Confirmation

13.
Our Goals for NPS confirmation
• Eliminate/reduce user errors in NPS question
• Remind customer their score during survey questions
and 1st-party review creation
• Launches on Monday (2/4)

14.
1- Access in Request
Modes, then Ultimate
Mode via “Positive
Landing Page”
template
2- Switch to ON
(existing customer’s
will be set to OFF, you
must change it)
3- Save template

15.
Ready for BETA: TextBack

16.
Our Goals for TextBack
• Easy and instant feedback / review access for consumers
• Reduce negative reviews by offering a channel
• Mobile / SMS process from consumers device (on top of
existing SMS / Text requests)
• Capture customer contacts and emails
• Perfect for industries like retail, restaurants … where ever
capturing an email is difficult

17.
Use signage, receipts, cards or staff to
drive your customers to easily opt-in to
the feedback process via SMS.
Once the consumer texts the keyword
to the number an auto-reply asks them
for feedback via the provided link.
TextBack is a
self-activated mobile
SMS entry into the
feedback loop (PRO)

18.
We care. Please tell us
how we did today.
Text “feedback”
to: 612-300-2323

19.
@GatherUp
1
2

20.
TextBack BETA starting soon
• Should launch by next Friday 2/8
• Send an email to support@gatherup.com to join
• We’ll add 100 SMS credits to your account
• You’ll need to share your marketing/signage of your
TextBack number with us

21.
New Widget Designs: BETA

22.
Our Goals for the new widgets
• Multiple layout options for various page types
• Vertical (current), Horizontal and Full page
• Simplify creation
• Small update to design elements
• Full page option with ratings breakdown

23.
Notes & Reminders

24.
https://changelog.gatherup.com/

25.
https://changelog.gatherup.com/rss

26.
Integrations & automation made easy

27.
Agency Only Webinar on 2/12

28.
Final questions?
Request BETA access – support@gatherup.com
Thank you!