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GatherUp Customer Webinar - November 2018

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For November 2018 we look at new features in GatherUp. Improve customer management and gain valuable insights using our new Customer Activity feature. Automate building review themes with Auto-tagging.

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GatherUp Customer Webinar - November 2018

  1. 1. CUSTOMER WEBINAR NOVEMBER 2018 @GatherUp | GatherUp.com
  2. 2. November 2018 Agenda • New Feature: Customer Activity • New Feature: Auto-tagging • Updated Feedback Settings page • Zapier app for automation • Coming to BETA by year end • Questions
  3. 3. We enable you to gather your customer’s opinion, feedback, reviews and ratings effectively. • Email requests • SMS requests(PRO) • Locator (PRO) • Signage • Staff buy-in • Review monitoring • Monitor Q&A (PRO) Learn, manage and respond with your customers to constantly improve your experience. • Read feedback and learn • Notifications • Respond • Auto-tagging of themes (PRO) • View reporting • Share insights Fuel your marketing with customer generated content to showcase reviews, improve SEO and win new customers. • Review Widget to display 1st-party reviews • Conversion Pop-up • Generate 3rd-party reviews • Location page content • Social sharing GATHER MANAGE MARKET
  4. 4. New Feature: Customer Activity
  5. 5. Our Goals for Customer Activity • Improved layout and design • To bring all of your customers into one screen, especially for multi-location clients • Top down approach, let you filter down to your needs • Super-charged filter and options
  6. 6. @GatherUp 1 2 3 4 5 6 7
  7. 7. 1 2 3 4
  8. 8. @GatherUp Live Demo: Customer Activity
  9. 9. Tags & Now Auto-tagging
  10. 10. Two main functions of tags • To segment 1st-party reviews for use in a TAG WIDGET to display specific review content on a page (product, service, location) • To build out “themes” in your review content
  11. 11. Tags have long existed • Ability to add tags a few ways • Manually when you add them to existing feedback • Manually when you add a customer • When you upload a list, use a column for tags • Via the API or Zapier
  12. 12. New Feature: Auto Tagging (PRO)
  13. 13. Our Goals for Auto Tagging • To automate the process of applying tags to 1st-party review content – saving you time • Improve how to analyze feedback/1st-party reviews by a “theme” that represents many keywords • This is a PRO PLAN and up feature, with more functionality to be built on it in 2019
  14. 14. 1 2
  15. 15. 1
  16. 16. Live Demo: Auto-tagging
  17. 17. Updated Feedback Settings Page
  18. 18. 1 2 3 4 5
  19. 19. Use Example 1: Engage all of your customers ever 6 months. Set the threshold to 180 days, add you full customer list every month. GatherUp will only send to customers that HAVEN’T been asked for feedback and a review in the last 6 months (180 days) Use Example 2: Make sure customers are not “over asked” for feedback and reviews. If you have automated customers into GatherUp or add customers daily/weekly, you might want to set the threshold at 15 days or 30 days to make sure you are not over asking for feedback.
  20. 20. Automate with Easy automation, no coding
  21. 21. Integrate with the software you use for: • Accounting • Calendar / Scheduling • CRM • Customer Support • Ecommerce • Email Marketing • Google apps • Proposals / Invoices • Payments
  22. 22. New widget designs coming
  23. 23. TextBack Use a business card, receipt, flyer or in-store signage to promote your TextBack number.
  24. 24. TextBack Use a business card, receipt, flyer or in-store signage to promote your TextBack number. 1 2
  25. 25. TextBack Easy, mobile and a self-activated customer feedback and review process.
  26. 26. FYI: Agency Dashboard releases next week for Agencies and reseller accounts only
  27. 27. Final questions? Changelog: changelog.gatherup.com User Guide: userguide.gatherup.com Thank you!

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