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LITE 2017 – The State Of The Product [Troy Michels]

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LITE 2017 – The State Of The Product [Troy Michels]

  1. 1. State of the Product: 2017
  2. 2. ● Team ● Highlights since LITE 2016 ● What’s next ● Strategy ● Professional Services Agenda
  3. 3. Team
  4. 4. • Product Managers - Heather, Nate • User Experience Designers - JJ, Chris It’s this team’s job to understand your world, your concerns you needs, and your future; and to work with our engineers to make it happen. • Conduct discovery interviews • Monitor Ideas forum • Analyze product usage data • Facilitate user testing What do these people do?
  5. 5. Highlights since LITE 2016
  6. 6. What’s next?
  7. 7. “Be the Platform for Education” Administrate
  8. 8. Strategy
  9. 9. “Plans are nothing; planning is everything” Dwight D. Eisenhower
  10. 10. Quality, Ease of Use & Speed Quality: • 3 new hires THIS WEEK for a new team dedicated to support issues • Hiring into Quality Team Ease of use forum examples: • Set primary contact on account • Differentiate contacts who left the company on search • Combine active & inactive on event list • Apply filters on event list The space between…
  11. 11. Professional Services
  12. 12. A new lane • Custom Web integrations • Workflow Tools • Add-On integrations
  13. 13. • We’ve had a good year • What we can do in the next year is even more exciting • New strategies include a new support focused team, professional services, and time around roadmap items for more responsive improvements • The platform is becoming more open, more integrated and more friendly Wrap up
  14. 14. Thank You!

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