• Regional Investments:
• USA Expansion
• MENA Expansion
• Core Product Improvements
• Next Generation API
• Increased Investment in Customer Service
• Administrate Pro
• The Road Ahead
Major Developments Since #LITE2016
• We’ve been operating on 3 continents continuously since
• Bozeman, MT -7GMT
• Beirut, Lebanon +2GMT
• Why? Sales, Marketing, Service, and Support.
• The impact of these investments has been substantial, and gone
smoother than anticipated.
• More than 100 product improvements since LITE2016
• Team growth of more than 20 engineering and technology
• Product Team + Engineering Teams + QA Team = Solid
• Focused on being more agile across the organisation.
Core Product Improvements
• Team Nickel recently hired to increase throughput for customers.
• Increased customer contact across the organisation.
• “Right sizing” of all Customer Success Teams:
• Account Management
• Technical Support
Increased Investment in Customer Service
• Run by our experienced global Professional Services Team
• Services Include:
• System Integration
• Custom Development
• Content Creation
• Scoped, Invoiced, Managed by Administrate. Delivered by trusted
Administrate Pro – Professional Services
• Designed to open a dedicated “swim lane” for critical items which
may not necessarily make for high priority roadmap items.
• A reflection of continued movement into larger enterprises.
• Entirely optional – You will always have access to our Open APIs,
our Partners, and self service options.
• Improving internal NPS
• More than 100 hours invested by executive team in our local
• 4 Day, 32 Hour Workweek rolled out globally
• Transparency to our team via weekly Pulse, Monthly KPIs, 1-on-
1s, and OKRs
• Better than statutory investments in maternity leave and pension
• Focused on enhancing product stability and speed
• Monitoring our swim lanes
• Expect more integrations
• More engagement from our expanding product team
• Smaller, more regular product releases
The Road Ahead