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LITE 2017 – The Road Ahead [John Peebles]

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Speaker presentation from Administrate's user conference LITE 2017.

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LITE 2017 – The Road Ahead [John Peebles]

  1. 1. The Road Ahead #LITE2017
  2. 2. • Regional Investments: • USA Expansion • MENA Expansion • Core Product Improvements • Integrations • Next Generation API • Increased Investment in Customer Service • Administrate Pro • #UHO • The Road Ahead Major Developments Since #LITE2016
  3. 3. • We’ve been operating on 3 continents continuously since LITE2016. • Bozeman, MT -7GMT • Beirut, Lebanon +2GMT • Why? Sales, Marketing, Service, and Support. • The impact of these investments has been substantial, and gone smoother than anticipated. Regional Investments
  4. 4. • More than 100 product improvements since LITE2016 • Team growth of more than 20 engineering and technology professionals • Product Team + Engineering Teams + QA Team = Solid Foundation • Focused on being more agile across the organisation. Core Product Improvements
  5. 5. • Xero (financial) • SurveyMonkey (feedback) • SalesForce AppExchange (Enterprise) • LeadLiaison (marketing) • CloudShare (Virtual Labs) Integrations
  6. 6. The API
  7. 7. • Team Nickel recently hired to increase throughput for customers. • Increased customer contact across the organisation. • “Right sizing” of all Customer Success Teams: • Account Management • Technical Support • Implementation Increased Investment in Customer Service
  8. 8. • Run by our experienced global Professional Services Team • Services Include: • Implementation • System Integration • Custom Development • Content Creation • Scoped, Invoiced, Managed by Administrate. Delivered by trusted partners. Administrate Pro – Professional Services
  9. 9. • Designed to open a dedicated “swim lane” for critical items which may not necessarily make for high priority roadmap items. • A reflection of continued movement into larger enterprises. • Entirely optional – You will always have access to our Open APIs, our Partners, and self service options. Administrate Pro
  10. 10. • Improving internal NPS • More than 100 hours invested by executive team in our local startup community • 4 Day, 32 Hour Workweek rolled out globally • Transparency to our team via weekly Pulse, Monthly KPIs, 1-on- 1s, and OKRs • Better than statutory investments in maternity leave and pension contributions #UHO
  11. 11. • Focused on enhancing product stability and speed • Monitoring our swim lanes • Expect more integrations • More engagement from our expanding product team • Smaller, more regular product releases The Road Ahead
  12. 12. Questions?
  13. 13. Thanks!

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