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LITE 2017 – A Day in the Life of a Highly Integrated Training Scenario [Lee Berkman & Troy Michels]


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LITE 2017 – A Day in the Life of a Highly Integrated Training Scenario [Lee Berkman & Troy Michels]

  1. 1. A Day in the Life of a Highly Integrated Training Scenario 1 Plus a ForgeRock Success Story
  2. 2. LMS: A Quick Overview
  3. 3. What is a Learning Management System? (LMS) • Environment for E-Learning • Powerpoints • SCORM • Quizzes • Student Focused • Has been the primary delivery model for electronic education since the 90’s. 3
  4. 4. What is a Training Management System? (TMS) • Platform for managing training operations • Instructor-Led Training • Scheduling • Reporting • Workflow Management • Automated Communications • Administrator Focused • Connects EdTech Tools (such as your LMS and Virtual Lab Environment) 4
  5. 5. About Virtual Training Labs 5
  6. 6. Student Benefits 6
  7. 7. Instructor Benefits 7
  8. 8. IT Benefits 8
  9. 9. Successful Training Management • Create a single customer profile • Consistently communicate • Co-ordinate collaborating services • Report and retain 9 Develop Identify Customer Create Profile Register Deliver Services Retain
  10. 10. ForgeRock University Core Platform 10 Training Management System LV Classroom Platform Technical Lab Facilities Online Coursebooks Learning Management System Content Authoring Tool
  11. 11. 11 Training Sales & DeliveryContent Development University
  12. 12. Achieving Integration 12 Customers Core Suppliers
  13. 13. Results • Live Virtual/Classroom • Register via backstage or ATP network • Student added to class manually • One email from Administrate TMS with all class and lab details • Self-Paced Training • Complete auto-provision • Student registers on backstage • One email from Administrate with LMS, Lab and Course Materials • NO HUMAN INTERVENTION!!!
  14. 14. ForgeRock - $100M global software company 14 CHALLENGES • Growth at scale, without growth in headcount • Talent being wasted on repetitive low-skill tasks • Tailored learning for each customer • One email to students containing all class details • Accurate reporting to demonstrate ROI SOLUTION DETAILS • Integration of LMS (Administrate) with Virtual Labs (CloudShare), and other systems • Automation of repetitive communication • Personalised Learning Tracks for each learner • Powerful, flexible reporting engine • Improved accessibility through SSO RESULTS • >100% year on year growth • Same small team, focus on improving training, not admin • Improved customer knowledge • Not had to say “no” to any customer training request • Full management visibility • Demonstrable ROI, with unique business insight
  15. 15. Schedule Event 15 Course template with CloudShare blueprint Training coordinator schedules event with CloudShare blueprint CloudShare class created blueprint URL send passcode created CloudShare URL and Passcode stored on event • Blueprint • Start date/time • Instructor
  16. 16. Register Student for Event 16 Register for event online Student registration created Student registered on CloudShare class One welcome email received with all class information including CloudShare login Automated email or SMS generated with event details and CloudShare login
  17. 17. Integration Benefits Single administration workflow Single communication with students Allows students to learn through multiple modes including classroom instruction, self-paced e-Learning, and virtual labs Keeps reporting for training centralized, even if multiple systems are used for training delivery Brings to focus back to education, without increasing headcount 26
  18. 18. Q & A