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© 2016 ForgeRock. All rights reserved.
ENROLL IN THE SCHOOL OF FORGEROCK
© 2016 ForgeRock. All rights reserved.
2010 Founded
10 Offices worldwide, headquarters in San Francisco
400+ Employees
500...
© 2016 ForgeRock. All rights reserved.
© 2016 ForgeRock. All rights reserved.
$15T
Impact of Digitalization
on Global Economic Value in 2020
90%
Of Enterprises S...
© 2016 ForgeRock. All rights reserved.
Connected Things Require Security
Cargo ContainerEnergy Substation Smartphone Weara...
© 2016 ForgeRock. All rights reserved.
CUSTOMER
© 2016 ForgeRock. All rights reserved.
Higher Retention
Rates
Consumer engagement
drives higher loyalty and
LTV
Stronger B...
© 2016 ForgeRock. All rights reserved.
Customer Experience Drives ROI
Source: Forrester Research and Watermark Consulting
...
© 2016 ForgeRock. All rights reserved.
Frictionless Personalized Connected
CUSTOMER EXPERIENCE
© 2016 ForgeRock. All rights reserved.
SLICK ADMIN
© 2016 ForgeRock. All rights reserved.
IT Training Ecosystem
© 2016 ForgeRock. All rights reserved.
Identify
Customer
• Create a single customer profile
• Consistently communicate
• C...
© 2016 ForgeRock. All rights reserved.
Efficient Training Administration
Customers Suppliers
Reports
© 2016 ForgeRock. All rights reserved.
Benefits
• Create your own bespoke customer experience
• Manage resources efficient...
© 2016 ForgeRock. All rights reserved.
© 2016 ForgeRock. All rights reserved.
A TRAINING MANAGEMENT
SYSTEM
© 2016 ForgeRock. All rights reserved.
Thank You
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LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]

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LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]

  1. 1. © 2016 ForgeRock. All rights reserved. ENROLL IN THE SCHOOL OF FORGEROCK
  2. 2. © 2016 ForgeRock. All rights reserved. 2010 Founded 10 Offices worldwide, headquarters in San Francisco 400+ Employees 500+ Customers 50% Americas / 50% International Commercial Revenue 30+ Countries ForgeRock is the leading, next-generation, identity security software platform, driving digital transformation.
  3. 3. © 2016 ForgeRock. All rights reserved.
  4. 4. © 2016 ForgeRock. All rights reserved. $15T Impact of Digitalization on Global Economic Value in 2020 90% Of Enterprises Suffered a Data Breach over the Last Year 50 Billion Connected Devices by 2020 $312B Cloud Software by 2019 12 Billion Mobile Devices by 2019 25 Million Software Developers by 2020 Global Trends Supporting Growth through Digital Transformation Source: IDC Worldwide Internet of Things Forecast, 2015; IDC Digital Universe, 2014; Cisco VNI; Gartner Research; Evans Data; PwC
  5. 5. © 2016 ForgeRock. All rights reserved. Connected Things Require Security Cargo ContainerEnergy Substation Smartphone Wearables Animals Shopping CartVehicles Bike Computer Smart Meter Stoplight Parking MeterSensorCameraOil BarrelForkliftBuildings Wind Turbine Gas Pump
  6. 6. © 2016 ForgeRock. All rights reserved. CUSTOMER
  7. 7. © 2016 ForgeRock. All rights reserved. Higher Retention Rates Consumer engagement drives higher loyalty and LTV Stronger Brand Quality service drives brand recommendations Higher Share of Wallet Engaged consumers buy additional products Differentiation Superior consumer experience is a key differentiator Enterprises demand a Single Persistent View of the Customer enabling omnichannel digital transformation through identity
  8. 8. © 2016 ForgeRock. All rights reserved. Customer Experience Drives ROI Source: Forrester Research and Watermark Consulting S&P 500 Index Customer experience leaders CUMULATIVE TOTAL RETURN 50% 40% 30% 20% 10% 0% -20% -30% -40% Customer experience laggards -10% 14.5% -33.9% 43.0%
  9. 9. © 2016 ForgeRock. All rights reserved. Frictionless Personalized Connected CUSTOMER EXPERIENCE
  10. 10. © 2016 ForgeRock. All rights reserved. SLICK ADMIN
  11. 11. © 2016 ForgeRock. All rights reserved. IT Training Ecosystem
  12. 12. © 2016 ForgeRock. All rights reserved. Identify Customer • Create a single customer profile • Consistently communicate • Co-ordinate collaborating services • Report and retain Deliver Services Register Create Profile Develop Retain Successful Training Administration
  13. 13. © 2016 ForgeRock. All rights reserved. Efficient Training Administration Customers Suppliers Reports
  14. 14. © 2016 ForgeRock. All rights reserved. Benefits • Create your own bespoke customer experience • Manage resources efficiently • Reduce headcount requirements significantly
  15. 15. © 2016 ForgeRock. All rights reserved.
  16. 16. © 2016 ForgeRock. All rights reserved. A TRAINING MANAGEMENT SYSTEM
  17. 17. © 2016 ForgeRock. All rights reserved. Thank You

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