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Multidisciplinary Content collaboration is the future: Confab 2018

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Why we must bridge silos and work collaboratively across functions and disciplines if we want to deliver and excellent customer experience.

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Multidisciplinary Content collaboration is the future: Confab 2018

  1. 1. 3© Customer Carewords Ltd. customercarewords.com 77% 31% 42% 27% 76% 32% 9% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Happy? Stressed? Trust Religious Leaders Trust Politicians 2012 2017 Viacom 2017 study: 28,600 young people in 30 countries
  2. 2. SO WHY DO WE TRUST STRANGERS?
  3. 3. 7Credit: CERN/ATLAS
  4. 4. 8 5,154
  5. 5. 9
  6. 6. 10www.customercarewords.com Multi-country collaborative science = HIGHER productivity
  7. 7. Multidisciplinary science = MORE innovation
  8. 8. 11% -17% -20% -15% -10% -5% 0% 5% 10% 15% Crops Fertilizer Chinese farm productivity (2005 – 2015)
  9. 9. We will build a common architecture for ALL 77 tasks. We will focus first on what matters most to most people: the TOP tasks. Law Law Law
  10. 10. All 77 tasks, starting with the TOP tasks, will be made more accessible. The future is collaborative!
  11. 11. GOV.UK: Starting a Business Revenue Work & Pensions Business Education Companies House International Trade Food Standards Health & Safety
  12. 12. @AaronGustafson
  13. 13. @AaronGustafson
  14. 14. @AaronGustafson
  15. 15. @AaronGustafson
  16. 16. 2010: 15 Pages: 280 seconds Downloading Software 15 X 3.6 = 54 seconds 280 - 54 = 226 seconds 20% Loading 80% Using
  17. 17. TIME-ON-TASK PAGE LOAD SPEED USE
  18. 18. 34%
  19. 19. 33www.customercarewords.com +353 87 238 6136 @gerrymcgovern gerry@customercarewords.com Thank you customercarewords.comWWW.

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