GERRY D. COCHRAN<br />4300 Kelly Circle Drive <br />Commerce Township, MI 48390<br />Phone: 248-921-8906 <br />firstname.lastname@example.org<br />
PROFESSIONAL EXPERIENCE<br />Training Manager and Applications Engineer, BLM Group USA Corp. 2006 - 2009<br />Customer Service Representative, Citigroup 2001 - 2006<br />Technical Trainer/ Program Manager, Rofin-Sinar Laser, Plymouth, M 1992 - 2001<br />Supervisor, Johnson Controls, Ann Arbor, MI 1988 -1992<br />Staff Sergeant, E-6 Section Chief, United States Army 1975-1978 & 1980-1988<br />
Training Manager and Applications Engineer<br />BLM Group USA Corporation, Wixom, MI <br /><ul><li>Designed, launched, and managed two new training facilities.
Originated, developed, and designed all training programs and training resources for employees and </li></ul> clients in North America using multi-media training methods.<br /><ul><li>Globally collaborated with clients, manufacturers, designers, and suppliers, to systematically update t </li></ul> the training needs of clients and employees. This optimized performance and productivity on multi-axes <br /> CNC controlled machines and its specialized CAD/CAM software.<br /><ul><li>Mentored and taught a highly professional service team, which significantly improved client satisfaction</li></ul> ratings.<br /><ul><li>Reduced warranty cost 50% by implementing a well-engineered New Equipment Training program.
Constructed an equipment application department to research, diagnosis, and formulate, answers to </li></ul> clients processing problems.<br /><ul><li>Established an equipment demonstration program for trade shows, which was also used by the sales</li></ul> department for potential clients.<br />Trainer/Program Manager/Field Service Engineer<br />Rofin-Sinar Laser, Plymouth, MI <br /><ul><li>Implemented course design and curriculum development of four separate product lines.
Expanded educational programs by creating eight new training programs for five separate product </li></ul> lines, which increased training revenue by 15%.<br /><ul><li> Over eight years experience in analyzing and interpreting failure symptoms in electronics, electrical </li></ul> (including high voltage), mechanical and optical systems. <br /><ul><li>Experience in HF, DC, and RF CO2 laser and laser applications.
Designed and implemented new equipment training programs to a globally diverse clientbase using </li></ul> various types of medias.<br /><ul><li>Trained client trainers and mentored new field service employees.
Provided technical support and training to customers.
Responsible for performing field service, diagnosis, repairs and new equipment installation of </li></ul> industrial lasers, systems and accessories at customer sites.<br />
EDUCATION<br />Bachelors of Business Administration <br />William Tyndale College, Graduated Cum laude 2001<br />Electronics Engineering Technology <br />National Institute of Technology, Graduated Valedictorian 1992 <br />United States Army, E-6 Section Chief <br />Fire Support Sergeant (13F), Section Chief <br />Field Artillery Surveyor-(82C) Computer 1988<br />ADDITIONAL PROFESSIONAL DEVELOPMENT<br />
TECHNICAL TRAINING PROFESSIONAL<br />GOAL<br />A position in training where my leadership, experience, and education would increase value to the company’s mission and exceed customer’s expectations.<br />SUMMARY <br />Technical training professional with eighteen years experience in program development, performance improvement, and project management. Exceptionally skilled at simplifying complex materials and developing concise and comprehensive instructions. Experienced in developing training for a variety of courses for a diverse customer base. Proven ability to improve performance by analyzing training needs, evaluating current processes, and incorporating changes to increase quality, performance, and optimize workflow. Demonstrated the ability to surpass targeted goals and exceed customer's expectations. <br />PROFILE<br />Dynamic Training and Development Leader with strong investigative, communication, and problem solving skills, rapidly finding results and solving problems to benefit all.<br />
ACCOMPLISHMENTS<br /><ul><li>Successfully designed, launched, and managed two new training facilities.
Responsible for the originating, developing, and organizing all training programs and resources for employees and clients in North America.
Interfaced globally with manufacturing, designers, and suppliers to train clients and employees on the operation, maintenance, safety, and repair of multi-axis CNC controlled machines and specialized CAD/CAM software.
Responsible for the training of a highly professional service team, which significantly improved customer satisfaction ratings.
Responsible for launching equipment application improvement and development department.
Reduced warranty cost notably by implementing a well-engineered New Equipment Training program.
Created eight new training programs for five separate product lines, which increased training revenue by 15% and completed 23% ahead of schedule.
Conducted and coordinated all training programs and materials, reducing the cost that saved the company 245% in training expenditures.
Implemented programs in time and materials management that resulted in a 22% savings in time and 34% savings in materials costs. </li></li></ul><li>EDUCATION AND TRAINING <br />Walsh College March 2010<br />Fundamentals of Project Management <br />Introduction to Six Sigma and Quality <br />William Tyndale College December 2001 <br />Bachelors of Business Administration <br />Graduated Cum laude<br />National Institute of Technology July 1992<br />Electronics Engineering Technology <br />Graduated Valedictorian<br />Dale Carnegie Education May 2004<br />Course Completion Certificate<br />Western Michigan University October 1996<br />Train the Trainer Certification Diploma <br />Washtenaw Community College 1990 -1992<br />Chemistry and Mathematics, Course Work 20 Credit Hours <br />Lakeland College 1979 -1980<br />Civil Engineering, Course Work 30 Credit Hours<br />Primary & Basic Non-Commissioned Officers Course 1982 & 1987 <br />III Corps Fort Hood, Texas <br />Leadership and Organization Development<br />
COMMUNITY INVOLVEMENT<br />American Legion-Walled Lake <br />V.F. W.-Walled Lake <br />Habitat for Humanity-Detroit <br />Relay for Life-West Bloomfield <br />Volunteer at Detroit Public Broadcasting Services <br />Crop Walk-West Bloomfield/Farmington Hills <br />Volunteer Coordinator at Career Solutions Workshop-Southfield <br />