Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Breaking Bias
Gerard Chiva
@GerardChiva
gerard.chiva@gmail.com
gerardchiva.com
@GerardChiva - gerard.chiva@gmail.com 2
@GerardChiva - gerard.chiva@gmail.com 3
Tuckman
@GerardChiva - gerard.chiva@gmail.com 4
Group Development Models
George Smith (2001) – “Group Development: A Review of the...
Confirmation Bias
@GerardChiva - gerard.chiva@gmail.com 5
Cognitive Bias
@GerardChiva - gerard.chiva@gmail.com 6
@GerardChiva - gerard.chiva@gmail.com 7
If you have a brain you are biased
@GerardChiva - gerard.chiva@gmail.com 8
Mitigation
@GerardChiva - gerard.chiva@gmail.com 9
@GerardChiva - gerard.chiva@gmail.com 10
System 2
System 1
Daniel Kahneman, “Thinking Fast and Slow”
@GerardChiva - gerard.chiva@gmail.com 11
What do you think of Ben & Alan?
Halo Effect
False Consensus Effect
@GerardChiva - gerard.chiva@gmail.com 12
In-group / Out-group Bias
@GerardChiva - gerard.chiva@gmail.com 13
Negativity Bias
@GerardChiva - gerard.chiva@gmail.com 14
@GerardChiva - gerard.chiva@gmail.com 15
Mitigation Strategies
@GerardChiva - gerard.chiva@gmail.com 16
Take bias out of the
process rather than the
person
@GerardChiva - gerard.chiva@gmail.com 17
Coaching
@GerardChiva - gerard.chiva@gmail.com 18
The Evil PO
@GerardChiva - gerard.chiva@gmail.com 19
@GerardChiva - gerard.chiva@gmail.com 20
Fundamental Attribution Error
@GerardChiva - gerard.chiva@gmail.com 21
@GerardChiva - gerard.chiva@gmail.com 22
Confirmation Bias
@GerardChiva - gerard.chiva@gmail.com 23
@GerardChiva - gerard.chiva@gmail.com 24
Availability Bias
@GerardChiva - gerard.chiva@gmail.com 25
@GerardChiva - gerard.chiva@gmail.com 26
Negativity Bias
@GerardChiva - gerard.chiva@gmail.com 27
Negativity Bias
@GerardChiva - gerard.chiva@gmail.com 28
Retrospectives
@GerardChiva - gerard.chiva@gmail.com 29
@GerardChiva - gerard.chiva@gmail.com
@GerardChiva - gerard.chiva@gmail.com 31
1. Set the Stage
2. Gather Data
3. Generate Insights
4. Decide What to Do
5. Closing
@GerardChiva - gerard.chiva@gmail.com...
Confirmation Bias
@GerardChiva - gerard.chiva@gmail.com 33
@GerardChiva - gerard.chiva@gmail.com 34
Are there more women or men names?
@GerardChiva - gerard.chiva@gmail.com 35
Representativeness Heuristic
@GerardChiva - gerard.chiva@gmail.com 36
10 vs 14
Availability Bias
@GerardChiva - gerard.chiva@gmail.com 37
Falling coconuts kill more
people than shark attacks
“Falling c...
Peak-end Rule
@GerardChiva - gerard.chiva@gmail.com 38
Negativity Bias
@GerardChiva - gerard.chiva@gmail.com 39
So, what?
@GerardChiva - gerard.chiva@gmail.com 40
Data Driven Continuous Improvement
• Retrospect in real time (board)
• Toyota Kata
• Kaizen Events:
– TOC
– Systems Thinki...
@GerardChiva - gerard.chiva@gmail.com 42
“If you simply plan on
seeing what happens
you will always
succeed at seeing
what...
Experiments
1. Align with team objectives and KPIs
2. Declare your expected outcomes upfront
3. Emphasize accuracy, not pr...
Takeaways
1. Evolution
2. Unconscious
3. You cannot be not biased
4. Mitigation strategies  Process not people
5. Engage ...
Gerard Chiva
gerard.chiva@gmail.com
@GerardChiva
http://gerardchiva.com
Upcoming SlideShare
Loading in …5
×

Breaking Bias v1.3

869 views

Published on

Cognitive Biases are unconscious processes that influence how we perceive the world and how we take decisions. These mechanisms are a result of evolution.

Biases are automatisms of our brain to make our live easier, but they have also a dark side.

There exist more than 150 biases and today we are going to see only 10 of the most relevant to our context and several mitigation strategies.

Learning about biases has helped me professionally and I expect that today after this talk many of you start seeing biases everywhere and applying some of the mitigation techniques I will show.

How should agile coaches and scrum masters deal with some of the most important biases? Why should stop doing retrospectives and start doing proper process improvement and experiments?

Published in: Leadership & Management

Breaking Bias v1.3

  1. 1. Breaking Bias Gerard Chiva @GerardChiva gerard.chiva@gmail.com gerardchiva.com
  2. 2. @GerardChiva - gerard.chiva@gmail.com 2
  3. 3. @GerardChiva - gerard.chiva@gmail.com 3 Tuckman
  4. 4. @GerardChiva - gerard.chiva@gmail.com 4 Group Development Models George Smith (2001) – “Group Development: A Review of the Literature and a Commentary on Future Research Directions”, Group Facilitation, Number 3, Spring 2001, International Association of Facilitators ISSN 1534-5653
  5. 5. Confirmation Bias @GerardChiva - gerard.chiva@gmail.com 5
  6. 6. Cognitive Bias @GerardChiva - gerard.chiva@gmail.com 6
  7. 7. @GerardChiva - gerard.chiva@gmail.com 7
  8. 8. If you have a brain you are biased @GerardChiva - gerard.chiva@gmail.com 8
  9. 9. Mitigation @GerardChiva - gerard.chiva@gmail.com 9
  10. 10. @GerardChiva - gerard.chiva@gmail.com 10 System 2 System 1 Daniel Kahneman, “Thinking Fast and Slow”
  11. 11. @GerardChiva - gerard.chiva@gmail.com 11 What do you think of Ben & Alan? Halo Effect
  12. 12. False Consensus Effect @GerardChiva - gerard.chiva@gmail.com 12
  13. 13. In-group / Out-group Bias @GerardChiva - gerard.chiva@gmail.com 13
  14. 14. Negativity Bias @GerardChiva - gerard.chiva@gmail.com 14
  15. 15. @GerardChiva - gerard.chiva@gmail.com 15
  16. 16. Mitigation Strategies @GerardChiva - gerard.chiva@gmail.com 16 Take bias out of the process rather than the person
  17. 17. @GerardChiva - gerard.chiva@gmail.com 17
  18. 18. Coaching @GerardChiva - gerard.chiva@gmail.com 18
  19. 19. The Evil PO @GerardChiva - gerard.chiva@gmail.com 19
  20. 20. @GerardChiva - gerard.chiva@gmail.com 20
  21. 21. Fundamental Attribution Error @GerardChiva - gerard.chiva@gmail.com 21
  22. 22. @GerardChiva - gerard.chiva@gmail.com 22
  23. 23. Confirmation Bias @GerardChiva - gerard.chiva@gmail.com 23
  24. 24. @GerardChiva - gerard.chiva@gmail.com 24
  25. 25. Availability Bias @GerardChiva - gerard.chiva@gmail.com 25
  26. 26. @GerardChiva - gerard.chiva@gmail.com 26
  27. 27. Negativity Bias @GerardChiva - gerard.chiva@gmail.com 27
  28. 28. Negativity Bias @GerardChiva - gerard.chiva@gmail.com 28
  29. 29. Retrospectives @GerardChiva - gerard.chiva@gmail.com 29
  30. 30. @GerardChiva - gerard.chiva@gmail.com
  31. 31. @GerardChiva - gerard.chiva@gmail.com 31
  32. 32. 1. Set the Stage 2. Gather Data 3. Generate Insights 4. Decide What to Do 5. Closing @GerardChiva - gerard.chiva@gmail.com 32 Retrospectives Influence Gather Opinions and Judgments Generate Assumptions
  33. 33. Confirmation Bias @GerardChiva - gerard.chiva@gmail.com 33
  34. 34. @GerardChiva - gerard.chiva@gmail.com 34
  35. 35. Are there more women or men names? @GerardChiva - gerard.chiva@gmail.com 35
  36. 36. Representativeness Heuristic @GerardChiva - gerard.chiva@gmail.com 36 10 vs 14
  37. 37. Availability Bias @GerardChiva - gerard.chiva@gmail.com 37 Falling coconuts kill more people than shark attacks “Falling coconuts kill 150 people worldwide each year, 15 times the number attributed to sharks.”
  38. 38. Peak-end Rule @GerardChiva - gerard.chiva@gmail.com 38
  39. 39. Negativity Bias @GerardChiva - gerard.chiva@gmail.com 39
  40. 40. So, what? @GerardChiva - gerard.chiva@gmail.com 40
  41. 41. Data Driven Continuous Improvement • Retrospect in real time (board) • Toyota Kata • Kaizen Events: – TOC – Systems Thinking – 5 WHYs – Value Stream Map • Design real experiments @GerardChiva - gerard.chiva@gmail.com 41
  42. 42. @GerardChiva - gerard.chiva@gmail.com 42 “If you simply plan on seeing what happens you will always succeed at seeing what happens because something is guaranteed to happen.” – Eric Ries
  43. 43. Experiments 1. Align with team objectives and KPIs 2. Declare your expected outcomes upfront 3. Emphasize accuracy, not precision 4. Turn assumptions into falsifiable hypothesis 5. Time-box experiments 6. Use a control group 7. One experiment at a time @GerardChiva - gerard.chiva@gmail.com 43
  44. 44. Takeaways 1. Evolution 2. Unconscious 3. You cannot be not biased 4. Mitigation strategies  Process not people 5. Engage System 2 6. Perspective 7. Data-driven 8. Coaching 9. Retrospectives 10. +150 Biases @GerardChiva - gerard.chiva@gmail.com 44
  45. 45. Gerard Chiva gerard.chiva@gmail.com @GerardChiva http://gerardchiva.com

×