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Transforming education through Service Design

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The presentation I gave with Mark Willems at the Service Design in Gov conference about a innovation project we did together with GO!

We talk about creating student based structure connection governmental learning requirements to educational materials.

Published in: Education
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Transforming education through Service Design

  1. 1. DAVID MORGAN Hi, I’m @davidmorganUX @Mark1vd#ixzoBE
  2. 2. KNIGHT MOVESKNIGHT MOVES S E R V I C E D E S I G N @davidmorganUX @Mark1vd#ixzoBE
  3. 3. GHENT (…That’s in Belgium) @davidmorganUX @Mark1vd
  4. 4. @davidmorganUX @Mark1vd#ixzoBE
  5. 5. TU/e
  6. 6. MARK WILLEMS And, I’m @davidmorganUX @Mark1vd#ixzoBE
  7. 7. @davidmorganUX @Mark1vd#ixzoBE
  8. 8. EDUCATION IN BELGIUM It’s complicated! Federal state6 governments 3 languages 3 edu. systems 3 regions
  9. 9. 4 major networks Flemisch final learning objectives It’s complicated! different learning plans No centralised testing EDUCATION IN FLANDERS
  10. 10. Public school network 1000 institutions 300.000 pupils & trainees 32.000 staf members
  11. 11. My job - Innovation & ICT integration
  12. 12. @davidmorganUX @Mark1vd PUSH PUSH #ixzoBE
  13. 13. AM_BIE_T AWAR_N_SS @davidmorganUX @Mark1vd PULL #ixzoBE
  14. 14. G O ! 3 . 0 GO!3.0 Researching digital transformation Classical schools Innovative schools CONNECT all ! Learning Researching Educational transformation
  15. 15. 15% growth in students using examination commission student motivation @davidmorganUX @Mark1vd#ixzoBE
  16. 16. … UNKNOWN FUTURE JOBS AUTOMATION / AI / ROBOTS / DRONES /… NEED FOR UNIQUE VS. STANDARDISED PROFILES Exponential change @davidmorganUX @Mark1vd#ixzoBE
  17. 17. student centered & flexible learning We’re moving to slow & scattered adopt to talents & unique learning paths WE NEED TRANSFORMATIVE INNOVATION CHALLENGES FOR EDUCATION #ixzoBE
  18. 18. How can we support existing innovations in schools to leverage transformational innovation? MAIN DESIGN CHALLENGE GO3.0! #ixzoBE
  19. 19. How do we start? Vision Approach in theme’s Service Design
  20. 20. push & pull - make explicit - abstract - structure - motivation - 21st Century skills - meaningfull - meaningfull - 21st Century skills - oriëntation - incomplete - narrative - transfer A VISION ON COMPLEMENTARY LEARNING LEERPLANNEN LEERVRAGEN
  21. 21. Push & pull LEERPLANNEN LEERVRAGEN A VISION ON COMPLEMENTARY LEARNING - LEARNING PLANS - LEARNING QUESTIONS+ OWNERSHIP IN LEARNING
  22. 22. Design & Teach (push) Flexible Learning
 (push) Goal-based Co-Evaluation
 (push) Profile Learning
 (pull) Project learning
 (pull) THEMES
  23. 23. Design & Teach Flexible Learning Goal-based Co-Evaluation START WITH PUSH
  24. 24. 3 DESIGN TRACKS - WITH A PARTNER Service design Development! @davidmorganUX @Mark1vd
  25. 25. APPROACH Our @davidmorganUX @Mark1vd#ixzoBE
  26. 26. FRONT STAGE Student & Teachers @davidmorganUX @Mark1vd#ixzoBE
  27. 27. GO! BACKSTAGE @davidmorganUX @Mark1vd#ixzoBE
  28. 28. Start small & specific Grow larger and generic @davidmorganUX @Mark1vd
  29. 29. Research Design & Create Pilot TIMELINE @davidmorganUX @Mark1vd#ixzoBE
  30. 30. Design & Teach Flexible Learning Goal-based Co-Evaluation
  31. 31. GOAL-BASED CO-EVALUATION
  32. 32. @davidmorganUX @Mark1vd
  33. 33. PART-TIME EDUCATION Learn & Work ✤ Learn language, general & practical subjects. ✤ Work part-time ✤ Bicycle repair, sales, carpentry, etc. ✤ Goal-based evaluation
  34. 34. @davidmorganUX @Mark1vd
  35. 35. @davidmorganUX @Mark1vd
  36. 36. Guess which group was more serious and productive? @davidmorganUX @Mark1vd#ixzoBE
  37. 37. Schooljaar: Rapportperiode: 7. De jongeren kunnen op kopiërend niveau standaarduitdrukkingen en beleefdheidsconventies gebruiken. 2. De jongeren kunnen op beschrijvend niveau de hoofdgedachte achterhalen in informatieve en prescriptieve teksten. 3. De jongeren kunnen de nodige luisterstrategiën toepassen. Lezen Mondeling 5. De jongeren kunnen op beschrijvend niveau informatie achterhalen in informatieve en prescriptieve teksten. 6. De jongeren kunnen de nodige leesstrategiën toepassen Luisteren Verworven op 1. De jongeren kunnen op beschrijvend niveau het onderwerp bepalen in informatieve en prescriptieve teksten. Naam van de leerling: 2015 - 2016 Naam van de leerkracht: Pasen 4. De jongeren kunnen op beschrijvend niveau het onderwerp bepalen in informatieve en prescriptieve teksten. 12. De jongeren kunnen de nodige schrijfstategiën toepassen Schrijven 8. De jongeren kunnen op beschrijvend niveau informatie vragen of geven in informatieve en prescriptieve teksten. 11. De jongeren kunnen op kopiërend niveau inlichtingen verstrekken op eenvoudige formulieren. 10. De jongeren kunnen op kopiërend niveau standaarduitdrukkingen en vaste frasen overnemen. 9. De leerlingen kunnen de nodige mondelinge strategiën toepassen Kennis 13. De jongeren kunnen bij het uitvoeren van hun taaltaken woorden en woordcombinaties op hun niveau functioneel inzetten 14. De jongeren kunnen bij het uitvoeren van hun taaltaken belangrijke grammaticale constructies, eventueel met behulp van schema's en overzichten op hun niveau functioneel inzetten. 15. De jongeren kunnen bij het uitvoeren van hun taaltaken in de klas gebruikte vormen en structuren herkennen en op hun niveau functioneel inzetten in nieuwe contexten. TODAY EVALUATION IN EXCEL
  38. 38. client name @davidmorganUX @Mark1vd
  39. 39. … VISUALISATION OF PROGRESS MOBILE REPLACE EXCEL SHEETS RECOGNITION FOR WORK ACTIVITIES Design requirements @davidmorganUX @Mark1vd#ixzoBE
  40. 40. DESIGN & TEACH
  41. 41. client name
  42. 42. … STEM TEACHERS COLLABORATE ACROSS SCHOOLS SHARING SENSITIVITY DIFFERENT LEARNING STYLES Context @davidmorganUX @Mark1vd#ixzoBE
  43. 43. … COLLABORATION FEATURES USE MATERIALS IN DIFFERENT CONTEXTS ORGANISE BY SUBJECT ETC INTEGRATE EXISTING MATERIALS Design requirements @davidmorganUX @Mark1vd#ixzoBE
  44. 44. FLEXIBLE LEARNING
  45. 45. CLASS ROOM
  46. 46. COMPUTER SPACE
  47. 47. READ/TALK SPACE
  48. 48. INSTRUCTION ROOM
  49. 49. HELP EACH OTHER
  50. 50. FYSICAL WEEKPLAN
  51. 51. TRACKING REQUIRED TASKS
  52. 52. SELF-SCALING
  53. 53. SCALING SHARED
  54. 54. Te veel stappen: - Niet gestart - Gestart - Klaar voor check leerkracht - Afgerond Nu moeten ze vaak lang wachten op een leerkracht om te komen aftekenen en kunnen ze dus niet aan iets anders werken
  55. 55. … SELF SCALING FIND HELP MANAGE WEEK PLAN MARK TASKS AS DONE ✅ Design requirements DIFFERENCES BETWEEN STUDENTS TASKS CONNECTED TO LEARNING OUTCOMES @davidmorganUX @Mark1vd#ixzoBE
  56. 56. Design & Teach Flexible Learning Goal-based Co-Evaluation
  57. 57. Design & Teach Flexible Learning Goal-based Co-Evaluation
  58. 58. DESIGN PHASE
  59. 59. Swift high-level designs HIGH-LEVEL DESIGNS
  60. 60. Multi- Disciplinary Team ✤ Service Design ✤ Visual design ✤ Developers ✤ UX Design ✤ Project Mngt
  61. 61. AGILE SPRINT APPROACH
  62. 62. SPRINT DEMO`S Bi-weekly @davidmorganUX @Mark1vd
  63. 63. “ TEACHER It’s so motivating to give feedback and see that implemented 2 weeks later @davidmorganUX @Mark1vd#ixzoBE
  64. 64. … CREATES COMMUNITY TRUE CO-CREATION EFFICIENT & LESS WASTE BRINGS CONTEXTS TOGETHER MOTIVATING Demo values @davidmorganUX @Mark1vd#ixzoBE
  65. 65. LEARNING PLAN GOALS LEARNING ACTIVITY LEARNING MIX ARCHITECTURE
  66. 66. DEMO TIME 😃
  67. 67. STUDENT VIEW
  68. 68. BACK TO TEACHER
  69. 69. … FUNDAMENTALLY STUDENT CENTRIC CONNECTED TO LEARNING REQUIREMENTS TRANSPARENT AND CLEAR A tool that is … @davidmorganUX @Mark1vd#ixzoBE
  70. 70. “ PEDAGOGICAL SUPERVISOR We are testing IXZO! in 7 schools, to capture feedback we do focus groups in the classroom. The feedback goes directly to the 3weekly sprints we kept on running. @davidmorganUX @Mark1vd#ixzoBE
  71. 71. AGILE APPROACH
  72. 72. SPRINTDEMO’s & LEARNING NETWORK IN SCHOOLS
  73. 73. … IMPLEMENTATION = ALL THE WAY BYOD! ITS A LEARNING PROCES TOOL REDUCE TEACHERS WORKLOAD PERFORMANCE PERFORMANCE PERFORMANCE What we learned from actual use @davidmorganUX @Mark1vd#ixzoBE
  74. 74. Impact Thanks to IXZO! we are very considerate about selecting & creating learning activities that contribute to the learning objectives? “
  75. 75. “ TEACHER I’m now in charge of my own lessons, I design educational paths together with every student individually
  76. 76. I was afraid this was going to take extra work! The opposite is true!“
  77. 77. Working on projects is clear to me now! I know how I can contribute and what I need to do! We can leave our books at home. 
 IXZO! ’s got it covered. Teachers can coach and help us during our work. “ “ “
  78. 78. “ EDUCATIONAL ADVISOR I’m now co-creating school visions with students and teachers. Whereas before we just told them what they should change.
  79. 79. ADDED VALUE OF IXZO! IN OUR PILOT SCHOOLS ✤ mixing learning & educational sources ✤ student based, not class based ✤ mixing different curricula ✤ personalised learning coachable & manageable ✤ teacher collaboration ✤ self evaluation ✤ self estimation ✤ all learning activities connected to learning plans ✤ workload reduction
  80. 80. … CURRICULUM DESIGN BLOCKCHAIN AI LEARNING SUPPORT PUSH+PULL IOT REDUCING SCREENTIME R-OKZO WITH IXZO! What the future holds @davidmorganUX @Mark1vd DATA AS AN ASSET DESIGN THINKING FOR EDUCATORS #ixzoBE
  81. 81. … STUDENTS TEACHERS GO! COLLEAGUES DESIGN TEAM We could not have done this without … @davidmorganUX @Mark1vd#ixzoBE
  82. 82. Use this QR if you want more info on GO!3.0 or IXZO! THANK YOU ! W W W . K N I G H T M O V E S . B E

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