1. Questions you need for your interview with the owner or people in change of the company.
1. What is your perspective on the importance of customers in your industry?
2. How do you define “difficult”customers? Why?
3. What is the most common types ofdifficult customer situations that youand your staff
encounter? How do youtypically handle them?
4. What type of training do you feel is needed by servicepersonnel to help them better deal
with difficultcustomer situations in today’s service-oriented world?
5. What advice can you give to someone who wants to getinto a customer service
occupation?