Optimum product support for maximum availability ABB’s Machines After Sales provides fast Available support includes installation and effective product support to ensure that supervision and commissioning services ABB motors and generators deliver maximum for the full range of motors and generators availability throughout their lifetime. manufactured by ABB, and preventative After Sales covers all the major markets and maintenance programs and service products can respond within 24 hours anywhere in designed to increase availability and reliability. the world. After Sales can also recommend upgrades or replacements that represent the best Based on experience gained from thousands options for enhancing operational lifetime of installations, After Sales supplies spare and performance. In addition, emergency parts and support throughout the product assistance is always available in the event lifecycle. of a breakdown, and training programs tailored to the customer’s specific requirements can be organized. Focus areas: Customer satisfaction - product reliability and availability - safety Product support - reliable global and local product support - application based service products - lifecycle management
Contact informationAfter Sales FinlandPhone: +358 (0) 10 2211 Products:Fax: +358 (0) 10 22 22544 • Induction motors, frame sizes 315 -630e-mail: firstname.lastname@example.org • Synchronous motors and generators, 6 or more poles,24h support: +358 (0)10 22 27100 frame sizes 710 -2500ABB Oy, Machines, After Sales • Permanent magnet motors and generatorsStrömbergintie 1B, FI-00380 Helsinki, FINLAND • Wind turbine generatorsAfter Sales SwedenPhone: +46-21-329 000 Products:Fax: +46-21-329 510 • Induction motors, frame sizes 710 -1120e-mail: email@example.com • Synchronous motors and generators, 4-6 poles,24h support: +46 70 5750085 frame sizes 710-1250ABB Automation Technologies ABMachines Division, After SalesElmotorgatan 2SE-72170 Västerås, SWEDENAfter Sales ItalyPhone: +39-02-9034 7440 Products:Fax: +39-02-9034 7256 • AMD – Flameproof motors24h support: firstname.lastname@example.org • Slip-ring induction motorsABB Sace S.p.A., After Sales / ISV ServiceViale DellIndustria, IT-20010 Vittuone (MI), ITALYWorldwide service contactshttp://www.abb.com/motors&drives Comprehensive database of service providers, including both> Motors > Motor Services > Global motor and ABB service centers and authorized partners, with easy-to-usegenerator service contacts search function.
Our services Service packages Spare parts Site service Service contracts Technical support Training Warranty support Service networkService Spare parts Site service Servicepackages contractsFor increased availability A full range of genuine Dedicated service Tailored serviceand reliability. spare parts. engineers from contracts for complete• Upgrading and • Commissioning manufacturer’s After machine care. modernization parts Sales organization • Customized service and global service contracts according to• LEAP (Lifecycle • Operational parts engineer network with expectance analysis) customer requirements • Preventive full factory support.• Site Survey -packages maintenance • Maintenance contracts • Installation• SOFT (Simulation kits • Remote monitoring • Commissioning of fast transients) • Capital parts • Extended warranty • Inspection and• Preventative maintenance maintenance programs • Testing and condition monitoring• Replacement machines • Trouble shooting and repairs
ABB’s service network includesover 100 workshops and coversall continents. Helsinki, Finland Västerås, Sweden Champagne, France Birr, Switzerland Vittuone, Italy Shanghai, China Product responsible After Sales units Vadodara, India After Sales with own installed base Service partners Osasco, Brazil Alrode, South-Africa Technical Training Warranty Service support support network Support for all Product and Customer support Extensive service motors and generators service training during product network comprising manufactured by ABB for customers. warranty period. ABB units and with 24/7 Call Center • Training tailored to • Customer complaint authorized partners. service. customer requirements processing CCRP • Workshop services • Documentation • Ex /ATEX -training • Technical support and and site services • Insulation laboratory • Service partner root cause analysis • Global presence support courses • Feedback process to • Local contacts and • Mechanical and • Operational quality and R&D support electrical engineering maintenance • Feedback to • Instructions and training manufacturing units service bulletins • Authorization process • Root cause analysis for service partners
Lifecycle services Lifecycle status reviewService offerings to lifecycle phases: Product Stop of release manufacturing Active Classic Limited “Obsolete” 5-15 years 10-20 years min 5 years Guaranteed product support Limited product support Selection & Dimensioning Training Support & Remote services Sale of spare parts are Installation & Commissioning Support & Remote services Maintenance & Site service limited to inventory. Training Maintenance & Site service Spare parts Site services are available Support & Remote services Spare parts Repair & Refurbish in most cases. Maintenance & Field services Optimization Replacement & Recycling Spare parts Migration & Upgrading Repair & RefurbishMany of ABB machines products are supported over 50 years
Lifecycle management ABB’s product lifecycle management model is designed to provide proactive service offerings for increasing availability and performance. The model not only delivers optimum support to end-users, but also ensures a smooth transition to a new machine at the end of the current machine’s service life. The model is based on a four-phase product lifecycle: active, classic, limited and obsolete. Each phase has different implications for the end-user in terms of services and support provided. Operational availability Value to the customer Continuous Upgrading Preventive maintenance Major overhaul Performance drop due to TEAM (TEAM = Thermal Electrical Ambient Mechanical) Time Repair Commissioning End of warranty Effective lifecycle management enhances machine performance.