Most people know what’s appropriate. Do we trust local people? We don’t let the random blow-hards and loudmouths stop us from holding public meetings. And we shouldn’t let the Internet equivalent stop us from holding public conversations in spaces online.
http://www.flickr.com/photos/londonjade/3469266564/ Most people know what’s appropriate. Do we trust local people? We don’t let the random blow-hards and loudmouths stop us from holding public meetings. And we shouldn’t let the Internet equivalent stop us from holding public conversations in spaces online.
Facebook lets you broadcast your message in a well-established bradned way. By setting up the proper Facebook space, you are giving your audience an instant method of staying up-to-date with you. Proper maintenance of this space adds valuable and loyal members of your online community. We’ll establish or enhance, and maintain your Facebook presence, or train you once it’s been set up so that you can take the reins. We’ll teach you how to post, tag, hyperlink, and generally navigate through the tool, and provide you with a roadmap for the most effective use of the medium.
Facebook lets you broadcast your message in a well-established branded way. By setting up the proper Facebook page, you are giving your audience an instant method of staying up-to-date with you. Proper maintenance of this page adds valuable and loyal members of your online community. Facebook updates should occur daily, and on a routine. Updates can be specific to promotions, events or notices, but can also be used as light method of sharing helpful hints or positive vibrations. We’ll establish or enhance, and maintain your Facebook presence, or train you once it’s been set up so that you can take the reins. We’ll teach you how to post, tag, hyperlink, and generally navigate through the tool, and provide you with a roadmap for the most effective use of the medium.
Blogging lets your members hear what you think about issues close to them. By freely sharing your thoughts, in a friendly environment, you encourage dialogue between you and your audience. It also encourages them to speak to each other. Blogging should take place at least once week. It’s best to have a format and pre-determined topics to start or keep your dialogue engaging and regular.
Twitter gives you the ability to speak to your audience in short bursts. Properly structured it is the best way to get a message out quickly, and disseminated widely. As recent world events have demonstrated, people Twitter first, so having a Twitter account also helps to keep you connected. You should twitter no less than twice a day (more frequently if you have the appetite and things to say). Content can be varied or particular, depending upon what you want your audience to know.
If you’re really ready for the most significant level of engagement available today, then offer your audience a means to connect to you via mobile, the single most ubiquitous social media tool available. Whether it’s the ability to post a message, vote, get alerts, mobile newsletters or mobile coupons, or download a branded app from the Apple, Nokia or Blackberry app stores, ‘going mobile’ has the advantage of instant access to you, your brand and your message.
A Beginner's Guide to Social Media
A Guide to Social
Why you need it and how to use it
Social media is information content created by
people using highly accessible and scalable
At its most basic sense, social media is a shift in
how people discover, read and share news,
information and content. It's a fusion of sociology
and technology, transforming monologue (one to
many) into dialog (many to many) and is the
democratization of information, changing people
from content readers into publishers.
Social media has become extremely popular
because it allows people to connect in the online
world to form both personal and business
Social Media Encourages :
Empowerment: Give your audience a voice and direct access to you using social media. The
use of social media tools for engagement with your base can really drive constructive
conversations and lends itself to genuine empowerment.
Inclusion and social cohesion: Digital inclusion closely matches social inclusion, and some
studies suggest that promoting digital inclusion can help tackle social exclusion. Using social
media promotes on and off-line community cohesion.
Performance management: Social media encourages the timely distribution of information
to citizens, presented in more comprehensible, attractive and inclusive ways. This increased
transparency benefits members and stakeholders alike.
Customer insight and service transformation: Social media can help you
understand the customer experience and communicate your priorities effectively with partner
organizations. Social media can also be cheaper than many existing communication channels.
Equalities: Social media allows you to hear from voices not normally heard, providing
information and opportunities to contribute more accessibly.
Service-specific support: Create hyper-local sites for projects and generate more feedback
by providing access to planning and implementation information.
Innovation: Many innovations can be delivered through social media. Lessons and
adaptations can be shared widely and immediately.
You have to be technical to use social media
Millions and millions of otherwise ordinary people use YouTube and Facebook.
Anyone can upload a photo
Anyone can write a blog post
It’s all about the tools
Too often people use
the names of popular tools
to describe types of
interaction and social networking
(i.e. I’m Twittering).
Tools are the support, but people make the conversations.
Only young people who use social media.
Younger folk may use it as a matter of course, but lots of “older people” use
social media, too. More and more are using it all the time. Understand also,
some people just don’t want to engage this way. That’s ok.
It’s a waste of time and resources.
Communicating and listening constructively is never a waste of time.
It is and it isn’t. Much of social media is easy and accessible. But good conversation,
consultation, listening, facilitation and communication skills take time and effort to
develop. That doesn’t mean we don’t try.
A successful social media campaign consists of working at it every day and making
small, but constant, gains.
It takes effort to monitor, track and engage with people on different platforms.
If we let people say anything,
then they’ll say the worst things
A public site must never be the home
of nasty vitriol, or inappropriate diatribe.
These are all things that can happen when
you open up conversations on your own site.
most people know what’s appropriate.
Do we trust people? Of course.
We don’t let the random loudmouths
stop us from engaging in public discourse.
And we shouldn’t let the Internet equivalent
stop us from holding public conversations
in online spaces.
Trust, but verify.
Be prepared to step in and moderate.
is too risky
What are the risks of not doing it? What are local people talking about? If you’re not
listening to them where they’re talking then you’re missing out.
Its also about reaching people where they congregate. If you have something important
to say, make sure its heard.
The new ROI - Risk of Invisibility
On the flip side, mistakes will happen. Only by actively managing your approach to
social media in an open environment can you hope to mitigate that.
It’s a replacement for traditional consultation and engagement
As you begin to use social media, some people will switch over from traditional means of
engaging with you.
You’ll start to get new and different people engaging with you. As you
demonstrate that you’re listening online and supporting an active
community, you’ll actually get more people physically turning up to events