e-Catalunya, platform for cooperation work

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e-Catalunya is a platform for cooperation work. Within a portal, its members can interact, contribute, increase their social network or collaborate using tools like blogs, wikis, forums, email distribution lists, etc.

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e-Catalunya, platform for cooperation work

  1. 1. e-Catalunya, platform for cooperation work Marta Continente General Manager of Citizen Information Services Government of Catalonia Comunidad Enterprise 2.0 Legal Notice BBVA Innovation Centre This work is subject to a Creative Commons Attribution 3.0 licence. Reproduction, distribution, public communication and transformation are permitted to create a derived work, without any restrictions provided the Madrid, 17 March 2009 copyright holder does not state otherwise. (Generalitat Government of Catalonia. Presendential Department).The full licence can be consulted on 1 http://creativecommons.org/licenses/by/3.0/legalcode.
  2. 2. Government of Catalonia: innovating the Administration Inspiring principals: Transparency Transaction Easy access to contents Relationship improvement that are of interest to with citizens (Virtual Office citizens. for Procedures, Equipment Portal...) Multichannel Participation Gencat information Interaction and through various involvement of channels: gadgets for professionals and citizens. mobile telephones. 2
  3. 3. e-Catalunya Platform Platform 2.0 for cooperation work of consecutive communities and groups 3
  4. 4. Web 2.0 for the dynamism of professionals of the Government of Catalonia Conversations silhouettes i Conversational Marketing © Brian Solis CC BY 2.0 What do you think? How? With the e-Catalunya platform of cooperation work and social networks, the professionals participate in improving the organization by providing and managing knowledge. © Department of Justice. CC BY 4
  5. 5. e-Catalunya: collaborative work Traditional web model Relational web model 2.0 Government of Catalonia Government of Catalonia Departments Departments Department web space Practice communities Citizens and Professionals 5
  6. 6. e-Catalunya: estructura -Catalunya Web tool assignation for portals and groups Portal 1 Portal 2 Portal 3 group J group A group B group C group E group F group G group H group I 6
  7. 7. e-Catalunya: experiences Practice communities and groups The department portals collaborate on relevant topics –hot topics– to obtain results or knowledge products that improve their work and are more satisfactory. iStockphoto 7
  8. 8. e-Catalunya: experiences Justice Knowledge management according to practice community (CoP): Lacasets-KM © Departament de Justícia. CC BY-NC-ND 2.0 - Family mediators - Social educators - Psychologists - Open environment Juvenile Justice - Criminal judges - Social work http://ecatalunya.gencat.net/portal/faces/public/justicia - Registrars - ... 8
  9. 9. e-Catalunya: experiencies E-community for development cooperation Virtual work and participation space for NGO and Catalan Government staff to prepare the cooperation strategy for the country. Example: Nicaragua. Wikipedia http://ecatalunya.gencat.net/portal/faces/public/cooperacio 9
  10. 10. e-Catalunya: experiences Neighbourhoods with projects Integral improvement programme for neighbourhoods. Professionals of: - property renovation - infrastructure - coexistence - sustainable mobility - suppression of architectural barriers iStockphoto http://ecatalunya.gencat.net/portal/faces/public/barris 10
  11. 11. e-Catalunya: experiences Health Participation Participation space for professionals: Loretahur per al bloc Administraciones en red ‘Ideas para la sanidad pública’ - medicine - nursery - pharmacy - research - ... Debate on protocols, prescriptions, prevention... 11
  12. 12. e-Catalunya: figures (April 2006 – March 2009) In February 2009 - 53 portals (communities) - Organized into 1,038 groups - 13,829 registered users 12
  13. 13. e-Catalunya: figures and map 53 portals, 1,038 groups, 13,829 registered users (February 2009) 13 13
  14. 14. e-Catalunya: Education portal map 3,438 users, in 226 groups, with an average ratio of 15 members per group (February 2009) 14
  15. 15. e-Catalunya: portal maps on Health 2,722 users, in 180 groups, among all portals related to health: Health Participation, APS, Health Portal, TIC Health, SITIC Health (February 2009) 15
  16. 16. e-Catalunya: Justice portal map 2,649 users, in 58 groups, with an average ratio of 45 members per group (February 2009) 16
  17. 17. e-Catalunya: the team Project management: Functional and technological development: Consulting, training and support (help desk): 17
  18. 18. Lessons learnt: with regard to technology Technology itself does not create the dynamism necessary in a community. It is not the barrier for professionals either. 18
  19. 19. Lesson learnt: with regard to leadership The leadership (it is necessary to identify the natural leaders) and the method are very important. The role of the administrators and moderators is essential: - People want to participate; it is necessary to know how to motivate them: · Involve the participants, make them feel involved. · Provide incentives (recognition, awards). - Define and inform the common aims to the participants. - Combine virtual and presential activities that help to create interpersonal connections. - Manage the emotions. Initial fear, due to lack of information, to be professionally linked with tools 2.0. Insecurity with written communication to blogs, forums... 19
  20. 20. Errors to be avoided: in cooperation work 1. Have rigid organization structures that are not very versatile. 2. Comply with the learning character of the community – group and guide them clearly only to productive Day 26--The pen(cil) is mightier than the sword © dieselbug2007 CC –BY –NC – 2.0 improvement. 3. Do regular metrics that show the return (ROI) to the organization. 20
  21. 21. Thank you very much! e-Catalunya, platform for cooperation work Marta Continente General Manager of Citizen Information Services Government of Catalonia Comunidad Enterprise 2.0 Legal Notice This work is subject to a Creative Commons Attribution 3.0 licence. BBVA Innovation Centre Reproduction, distribution, public communication and transformation are permitted to create a derived work, without any restrictions provided the copyright holder does not state otherwise. (Generalitat Government of Madrid, 17 March 2009 Catalonia. Presendential Department).The full licence can be consulted on http://creativecommons.org/licenses/by/3.0/legalcode. 21

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