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e-Catalunya: boosting eGov innovation by Communities of Practice

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e-Catalunya: boosting eGov innovation by Communities of Practice

  1. 1. e-Catalunya: boosting eGov innovation by Communities of Practice Marta Continente General Director of Citizen Care Government of Catalonia Legal Notice Barcelona, June 2009 This work is subject to a Creative Commons Attribution 3.0 licence. Reproduction, distribution, public communication and transformation are permitted to create a derived work, without any restrictions provided the copyright holder does not state otherwise. (Generalitat Government of Catalonia. Presendential Department).The full licence can be consulted on 1 http://creativecommons.org/licenses/by/3.0/legalcode.
  2. 2. Government of Catalonia: innovating the Administration Inspiring principals: Transparency Transaction Easy access to contents Relationship improvement that are of interest to with citizens (Virtual Office citizens. for Procedures, Equipment Portal...) Multichannel Participation Gencat information Interaction and through various involvement of channels: gadgets for professionals and citizens. mobile telephones. 1
  3. 3. e-Catalunya Platform Platform 2.0 for cooperation work of consecutive communities and groups 3
  4. 4. Web 2.0 for the dynamism of professionals of the Government of Catalonia Conversations silhouettes i Conversational Marketing © Brian Solis CC BY 2.0 What do you think? How? With the e-Catalunya platform of cooperation work and social networks, the professionals participate in improving the organization by providing and managing knowledge. © Department of Justice. CC BY 4
  5. 5. What is happening with the resulting knowledge? Licences (or legal notices) of open dissemination The Administration must change the model of generation of value, thanks to social networks and 2.0 technology. The resulting knowledge must be able to be reused by citizens. 5
  6. 6. e-Catalunya: collaborative work Traditional web model Relational web model 2.0 Government of Catalonia Government of Catalonia Departments Departments Department web space Practice communities Citizens and Professionals 6
  7. 7. e-Catalunya: estructura -Catalunya Web tool assignation for portals and groups Portal 1 Portal 2 Portal 3 group A group B group C group E group F group G group H group I group J 7
  8. 8. e-Catalunya: experiences Practice communities and groups The department portals collaborate on relevant topics –hot topics– to obtain results or knowledge products that improve their work and are more satisfactory. iStockphoto 8
  9. 9. e-Catalunya: experiences Justice Knowledge management according to practice community (CoP): Lacasets-KM © Departament de Justícia. CC BY-NC-ND 2.0 - Family mediators - Social educators - Psychologists - Open environment Juvenile Justice - Criminal judges - Social work - Registrars http://ecatalunya.gencat.net/portal/faces/public/justicia - ... 9
  10. 10. e-Catalunya: experiencies E-community for development cooperation Virtual work and participation space for NGO and Catalan Government staff to prepare the cooperation strategy for the country. Example: Nicaragua. Wikipedia http://ecatalunya.gencat.net/portal/faces/public/cooperacio 10
  11. 11. e-Catalunya: experiences Neighbourhoods with projects Integral improvement programme for neighbourhoods. Professionals of: - property renovation - infrastructure - coexistence - sustainable mobility - suppression of architectural barriers iStockphoto http://ecatalunya.gencat.net/portal/faces/public/barris 11
  12. 12. e-Catalunya: experiences Health Participation Participation space for professionals: Loretahur per al bloc Administraciones en red ‘Ideas para la sanidad pública’ - medicine - nursery - pharmacy - research - ... Debate on protocols, prescriptions, prevention... 12
  13. 13. e-Catalunya: figures (April 2006 – March 2009) In June 2009 - 53 portals (communities) - Organized into 1,100 groups - More than 15,000 registered users 13
  14. 14. e-Catalunya: figures and map 53 portals, 1,100 groups, 15,000 registered users (June 2009) 14 14
  15. 15. e-Catalunya: the team Project management: Functional and technological development: Consulting, training and support (help desk): 15
  16. 16. Lessons learnt: with regard to technology Technology itself does not create the dynamism necessary in a community. It is not the barrier for professionals either. 16
  17. 17. Lesson learnt: with regard to leadership The leadership (it is necessary to identify the natural leaders) and the method are very important. The role of the administrators and moderators is essential: - People want to participate; it is necessary to know how to motivate them: · Involve the participants, make them feel involved. · Provide incentives (recognition, awards). - Define and inform the common aims to the participants. - Combine virtual and presential activities that help to create interpersonal connections. - Manage the emotions. Initial fear, due to lack of information, to be professionally linked with tools 2.0. Insecurity with written communication to blogs, forums... 17
  18. 18. Errors to be avoided: in cooperation work 1. Have rigid organization structures that are not very versatile. 2. Comply with the learning character of the community – group and guide them clearly only to productive Day 26--The pen(cil) is mightier than the sword © dieselbug2007 CC –BY –NC – 2.0 improvement. 3. Do regular metrics that show the return (ROI) to the organization. 18
  19. 19. How can we continue? - Bringing together the human and intellectual capital of the people who work for the Administration. - Sharing and contrasting ideas, good practices and experiences. - Providing innovative solutions to recurring problems and situations. - Working and enriching the debate. - Employing techniques of group revitalization. - Making efficient and intelligent use of technology. - Counting on the advice of experts and with the external knowledge of persons and organizations in analogical situations. - Learning through work about the errors and successes of everyone. 19
  20. 20. Thank you very much! e-Catalunya: boosting eGov innovation by Communities of Practice Marta Continente General Director of Citizen Care Government of Catalonia Legal Notice This work is subject to a Creative Commons Attribution 3.0 licence. Reproduction, distribution, public communication and transformation are Barcelona, June 2009 permitted to create a derived work, without any restrictions provided the copyright holder does not state otherwise. (Generalitat Government of Catalonia. Presendential Department).The full licence can be consulted on http://creativecommons.org/licenses/by/3.0/legalcode. 20

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