www.slideshare.net/gencat
    Marta Continente
    Directorate General for Citizen Attention
    Generalitat de Catalunya
...
Generalitat of Catalonia:
       innovating the Administration

    Inspiring principles:

             Transparency      ...
Societat xarxa – Administració en xarxa



                                                                 The traditiona...
Beginning a great conversation

                                  ¿What do you
                                           ...
Conversation outwards: elaborating services
                from the collective intelligence of citizens

                ...
Conversation inwards: trial of collaborative
               work to improve the Administration

                          ...
e-Catalunya platform




       Platform 2.0 for the group
       collaboration work
       and consecutive communities.
 ...
e-Catalunya: internal and external
     revitalization




    February 2009
    - 53 portals (communities)
    - Organize...
e-Catalunya: data and map




      53 portals, 1,038 groups, 13,829
       registered users (February 2009)




         ...
The blog at the centre
                       of the gencat 2.0 strategy

                                 «The notion tha...
Knowledge management blog at gencat

     Blogs are available at the platform gencat blogs




                           ...
Gencat in 2.0 repositories and spaces

                           We complement the
                           e-Catalunya...
13
                              Gencat in Youtube




     www.youtube.com/gencat
14
                                 Gencat in Slideshare




     www.slideshare.net/gencat
15
                                Gencat in Delicious




     www.delicious.com/gencat
Gencat in Yammer




                        www.yammer.com
16
What is happening
     with the resulting knowledge?


                            Licences (or legal
                    ...
How can we continue?


     - Bringing together the human and intellectual capital of the people
       who work for the A...
And in conclusion...




19
Thank you very much!


     Marta Continente
     Directorate General for Citizen Attention.
     Generalitat de Catalunya...
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2nd Workshop of the Catosfera - 2es Jornades Catosfera

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The Government of Catalonia (Generalitat de Catalunya) complements the strategy in e-Catalunya platform (collaboration work) and the gencat blog (conversation with users) with the communication in other 2.0 services on Internet. In two senses. With conversation outwards: elaborating services from the collective intelligence of citizens. And with the conversation inwards: trial of collaborative work to improve the Administration

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2nd Workshop of the Catosfera - 2es Jornades Catosfera

  1. 1. www.slideshare.net/gencat Marta Continente Directorate General for Citizen Attention Generalitat de Catalunya (Government of Catalonia) mcontinente@gencat.cat 2nd Workshop of the Catosfera CD Digital Granollers Granollers, 27th March 2009 1
  2. 2. Generalitat of Catalonia: innovating the Administration Inspiring principles: Transparency Transaction Easy access to contents Improvement in the of interest to citizens. relations with citizens (OVT, Equipment Portal...) Multi-channelling Participation Information from gencat Interaction and through several involvement of channels: gadgets for professionals and citizens. mobile phones. 2
  3. 3. Societat xarxa – Administració en xarxa The traditional concept of Electronic Administration will evolve towards the Administration 2.0, that listens actively to citizens and relates by means of social networks. 3 me on delicious network explorer © Noah Sussman. CC BY 2.0
  4. 4. Beginning a great conversation ¿What do you ¿How? think about…? Conversations silhouettes i Conversational Marketing © Brian Solis CC BY 2.0 4
  5. 5. Conversation outwards: elaborating services from the collective intelligence of citizens Social innovation: citizens at the centre of the process Taking advantage of ICTs and the Internet in order to create networks that include all the agents in the chain of transforming knowledge into value (citizenship, companies, suppliers, social entities, etc.). Designing public policies from citizenship. 5 People in Stockholm. © masochismtango. CC BY-SA
  6. 6. Conversation inwards: trial of collaborative work to improve the Administration The Administration must promote network work in order to improve services (innovation). Such as spaces for exchange of good practices and sharing of knowledge, which makes employees participate in the improvement of the organization, making it more competitive. 6 © Departament de Justícia. CC BY
  7. 7. e-Catalunya platform Platform 2.0 for the group collaboration work and consecutive communities. Participation of professionals in improvement by means of contribution and knowledge management. 7
  8. 8. e-Catalunya: internal and external revitalization February 2009 - 53 portals (communities) - Organized into 1,038 groups - 13,829 registered users 8
  9. 9. e-Catalunya: data and map 53 portals, 1,038 groups, 13,829 registered users (February 2009) 9 9
  10. 10. The blog at the centre of the gencat 2.0 strategy «The notion that news comes in and stories go out —text and photos come in and paper goes out— is an artifact of the means of production and distribution, of course. Now a story never begins and it never ends. But at some point in the life of a story, a journalist (working wherever) may see the idea and then can get all kinds of new input. But the story itself —in whatever medium— is merely a blip on the line, a stage in a process, for that process continues after publication. CC BY Wikipedia […] In this new ecology, I think newsrooms will need to be Jeff Jarvis, organized around topics or tags or stories because the notion The News of a section is as out of date as the Dewey Decimal System […] new process Stories and topics become molecules that attract atoms: reporters, editors, witnesses, archives, commenters, and so on, all adding different elements to a greater understanding. Who brings that together? It’s not always the reporter or editor anymore. It can just as easily be the reader(s) now.» 10
  11. 11. Knowledge management blog at gencat Blogs are available at the platform gencat blogs http://blocs.gencat.cat/gestioconeixement 11
  12. 12. Gencat in 2.0 repositories and spaces We complement the e-Catalunya platform (collaboration work) and the gencat blog (conversation with users) with the communication in other 2.0 services on Internet. 12
  13. 13. 13 Gencat in Youtube www.youtube.com/gencat
  14. 14. 14 Gencat in Slideshare www.slideshare.net/gencat
  15. 15. 15 Gencat in Delicious www.delicious.com/gencat
  16. 16. Gencat in Yammer www.yammer.com 16
  17. 17. What is happening with the resulting knowledge? Licences (or legal notices) of open dissemination The Administration must change the model of generation of value, thanks to social networks and 2.0 technology. The resulting knowledge must be able to be reused by citizens. 17
  18. 18. How can we continue? - Bringing together the human and intellectual capital of the people who work for the Administration. - Sharing and contrasting ideas, good practices and experiences. - Providing innovative solutions to recurring problems and situations. - Working and enriching the debate. - Employing techniques of group revitalization. - Making efficient and intelligent use of technology. - Counting on the advice of experts and with the external knowledge of persons and organizations in analogical situations. - Learning through work about the errors and successes of everyone. 18
  19. 19. And in conclusion... 19
  20. 20. Thank you very much! Marta Continente Directorate General for Citizen Attention. Generalitat de Catalunya (Government of Catalonia) www.slideshare.net/gencat Legal notice 2nd Workshop on the Catosfera This work is subject to a licence Attribution 3.0 of Creative Commons. Reproduction, distribution, public communication and transformation to CD Digital Granollers generate a derived work is permitted, with no restrictions provided that the title holder of the rights are cited (Generalitat de Catalunya. Departament de Granollers, 27th March 2009 la Presidència). The full license can be consulted at 20 http://creativecommons.org/licenses/by/3.0/legalcode.

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