The Government of Catalonia (Generalitat de Catalunya) complements the strategy in e-Catalunya platform (collaboration work) and the gencat blog (conversation with users) with the communication in other 2.0 services on Internet. In two senses. With conversation outwards: elaborating services from the collective intelligence of citizens. And with the conversation inwards: trial of collaborative work to improve the Administration
2nd Workshop of the Catosfera - 2es Jornades Catosfera
Directorate General for Citizen Attention
Generalitat de Catalunya
(Government of Catalonia)
2nd Workshop of the Catosfera
CD Digital Granollers
Granollers, 27th March 2009
Generalitat of Catalonia:
innovating the Administration
Easy access to contents Improvement in the
of interest to citizens. relations with citizens (OVT,
Information from gencat Interaction and
through several involvement of
channels: gadgets for professionals and citizens.
Platform 2.0 for the group
and consecutive communities.
Participation of professionals
in improvement by means
of contribution and knowledge
e-Catalunya: internal and external
- 53 portals (communities)
- Organized into 1,038 groups
- 13,829 registered users
e-Catalunya: data and map
53 portals, 1,038 groups, 13,829
registered users (February 2009)
The blog at the centre
of the gencat 2.0 strategy
«The notion that news comes in and stories go out —text and
photos come in and paper goes out— is an artifact of the means
of production and distribution, of course. Now a story never
begins and it never ends. But at some point in the life of a story,
a journalist (working wherever) may see the idea and then can
get all kinds of new input. But the story itself —in whatever
medium— is merely a blip on the line, a stage in a process, for
that process continues after publication.
CC BY Wikipedia
[…] In this new ecology, I think newsrooms will need to be
organized around topics or tags or stories because the notion
of a section is as out of date as the Dewey Decimal System […]
Stories and topics become molecules that attract atoms:
reporters, editors, witnesses, archives, commenters, and so on,
all adding different elements to a greater understanding. Who
brings that together? It’s not always the reporter or editor
anymore. It can just as easily be the reader(s) now.»
Knowledge management blog at gencat
Blogs are available at the platform gencat blogs
Gencat in 2.0 repositories and spaces
We complement the
and the gencat blog
(conversation with users)
with the communication in
other 2.0 services
What is happening
with the resulting knowledge?
Licences (or legal
notices) of open
The Administration must
change the model of
generation of value,
thanks to social networks
and 2.0 technology. The
must be able to be reused
How can we continue?
- Bringing together the human and intellectual capital of the people
who work for the Administration.
- Sharing and contrasting ideas, good practices and experiences.
- Providing innovative solutions to recurring problems and situations.
- Working and enriching the debate.
- Employing techniques of group revitalization.
- Making efficient and intelligent use of technology.
- Counting on the advice of experts and with the external knowledge
of persons and organizations in analogical situations.
- Learning through work about the errors and successes of everyone.
Thank you very much!
Directorate General for Citizen Attention.
Generalitat de Catalunya (Government of Catalonia)
2nd Workshop on the Catosfera This work is subject to a licence Attribution 3.0 of Creative Commons.
Reproduction, distribution, public communication and transformation to
CD Digital Granollers generate a derived work is permitted, with no restrictions provided that the
title holder of the rights are cited (Generalitat de Catalunya. Departament de
Granollers, 27th March 2009 la Presidència). The full license can be consulted at