Index Culture Cross Culture Culture Shock Cross Cultural Skills in Management Why do we need Cross Cultural Skills Knowledge of Other Cultures Understanding our Own Attitudes Examples of Cultural Differences Improving intercultural Communication Conclusion
CROSS CULTURAL SKILLS IN MANAGEMENT Managing Diversity Interpersonal Communication Motivational Leadership Credibility Patience
WHY DO WE NEED CROSS CULTURAL SKILLS Trading Overseas Placing Orders
KNOWLEDGE OF OTHER CULTURES Company policy Decision Making Process Time Management Body Language and Eye Contact Meetings
UNDERSTANDING OUR OWN ATTITUDES Understand your own cultural attitudes and develop your intellectual skills. Take sometime to make a personal visit.
EXAMPLES OF CULTURE DIFFERENCES In the America’s as well as in Arabic countries the pauses between words are usually not too long. In many cultures all over the world, avoiding eye contact or looking at the ground when talking to one of higher social status is a sign of respect. In Persian and Pakistani cultures, if a person offers an item, it is customary to not instantly accept it.
IMPROVING INTERCULTURAL COMMUNICATION It is essential that people research the cultures and communication conventions of those whom they propose to meet. Avoid using slang and idioms. Listen carefully and if in doubt ask for confirmation of understanding.