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Page 1Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition
©2012 Egencia, LLC and the GBTA Foundation...
Page 4Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition
©2012 Egencia, LLC and the GBTA Foundation...
Page 19Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition
©2012 Egencia, LLC and the GBTA Foundatio...
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Global Travel Management Study 2013 (Select Pages)

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A new study by the GBTA Foundation, the research arm of the Global Business Travel Association, and Egencia®, the business travel company of Expedia, Inc., found that travel management companies (TMCs) are working directly with corporate travel managers to play an increasingly important role in implementing, improving and successfully operating global travel programs.


The full report is available for purchase for non-members and at no cost for GBTA members. To learn more about the Global Business Travel Association please visit www.gbta.org.

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Global Travel Management Study 2013 (Select Pages)

  1. 1. Page 1Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition ©2012 Egencia, LLC and the GBTA Foundation. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 Welcome to the 2013 Global Travel Management study, conducted by the GBTA Foundation in partnership with Egencia. In 2013, the GBTA Foundation and Egencia focused on how travel managers define a global travel management program. This project identifies: • Who has a global travel program in place • How is the program defined by Travel Managers • What does a global travel program entail and how is it structured • How is the program managed • Who makes the decisions for a global travel program (central decision- making vs. de-centralized decision making) Methodology This study consists of two phases. The first phase is an exploratory stage which utilizes online focus groups in North America and Europe, to understand the wide range of opinions that exist regarding the research objectives. A total of three online focus groups were conducted. Two groups were conducted with travel managers based in North America and one in Europe. Excerpts from the focus groups are integrated throughout the report under the title “Voice of the Travel Manager.” The second phase consists of a quantitative online survey of travel managers around the world and is used to quantify and better understand the trends of various opinions uncovered in the first phase of the research project. The online survey was fielded in North America, Europe, Asia Pacific (including Japan, China, Australia, and New Zealand, among others), and Latin America (which includes Mexico for this report). Going Global Global Travel Management Study 2013 In partnership with Conducted by the Contents Executive Summary Asia Pacific 3 Detailed Findings Global Perspective 6 Global Travel Program 8 Decision Makers 13 Technology 18 Business Traveler Benefits 20
  2. 2. Page 4Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition ©2012 Egencia, LLC and the GBTA Foundation. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 How is it managed and who are the decision makers? Is a program managed in a central location or in a decentralized way? Does policy apply to all regions or are there exceptions? Who is in charge of making travel policy decision? These are some of the questions asked of travel managers to better understand how their global travel programs are managed. • Over half of travel managers in Asia Pacific said their global programs are managed in a central location (61 percent), 68 percent of all respondents said their programs are managed this way. • About 42 percent said there is one global travel policy that applies to all regions (43 percent worldwide), while 29 percent said there are regional variations to the policy (34 percent worldwide). • When travel managers in Asia Pacific encounter push back from regional offices to adopt a global policy, 69 percent of them said their company will continue to support the global program by mandating on buy-in from all stakeholders in different regions to comply. Worldwide, 63 percent mentioned this approach. • C-level executives and global travel managers are cited the most as decision makers of global travel policy (47 percent and 46 percent respectively). Worldwide this same trend holds, where 56 percent of C-level executives and 55 percent of global travel managers make travel policy decisions. • Nearly two-thirds of respondents in this region (64 percent) said decisions on travel policy are made in one central location with 42 percent saying they receive extensive regional input while making these decisions. Worldwide, 74 percent indicated travel policy decisions are made in one central location with half of them also saying there is some regional input to those decisions. Challenges Travel managers were asked to identify which challenges they encounter per region. The following are the top three challenges in Asia Pacific encountered by all respondents: • GDS lack of information on ancillary services (50 percent) • GDS lack of information on LCCs (49 percent) • Hotel costs (49 percent) Technology Different questions were asked about technology and the role it plays in a global travel program. The top three technology issues cited by travel managers in Asia Pacific are the following and are compared to worldwide figures: • Travelers using direct hotel distribution channels over authorized channels (AP: 46 percent vs WW: 39 percent) • Cost of new technology (AP: 45 percent vs WW: 40 percent) • Real-time data reporting (AP: 41 percent vs WW: 47 percent) Top Three Challenges in Asia Pacific Faced by Travel Managers GDS lack of information on ancillary services GDS lack of information on LCCs Hotel costs 50% 49% 49%
  3. 3. Page 19Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition ©2012 Egencia, LLC and the GBTA Foundation. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50 What matters to business travelers? Exhibit 15: What is important to business travelers according to travel managers Top 2 Box (Important / Very Important) Worldwide Total Asia Pacific Europe Latin America North America Timely expense refunds (within two weeks) 82% 81% 88% 78% 83% Single point of contact for travel information when traveling 81% 82% 82% 79% 80% Smartphone 78% 74% 59% 82% 84% Corporate credit card 78% 75% 74% 79% 80% Flexibility to choose travel arrangements (air / hotel / car) 77% 74% 73% 77% 80% Travel Insurance / Risk Assessment 72% 82% 68% 86% 60% Loyalty cards (air / hotel / car) 72% 61% 57% 70% 85% Air travel upgrades 67% 57% 50% 72% 79% Ability to book (air / hotel / car) on a mobile device 60% 68% 34% 63% 60% Mobile apps to organize travel 57% 61% 41% 56% 59% • Travel managers in Asia Pacific (82 percent) and Latin America (86 percent) are more likely to feel their business travelers think travel Insurance / Risk Assessment is important to them compared to travel managers from Europe (68 percent) and North America (60 percent). • European travel managers are less likely to think their business travelers find smartphones important / very important (59 percent) compared to their counterparts in Asia Pacific (74 percent), Latin America (82 percent) and North America (84 percent). This could explain why the same trend is seen for the ability to book (air / hotel / car) on a mobile device in Europe (34 percent) where it doesn’t seem to be as important as in other parts of the world. • Mobile apps to organize travel are more likely to be important in Asia Pacific (61 percent) and North America (59 percent) than in Europe (41 percent). • Loyalty cards are considered important at a greater rate in North America (85 percent) even though more than half of respondents in other regions mentioned them as important / very important to their business travelers as well. • Air travel upgrades are of greater importance in Latin America (72 percent) and North America (79 percent) compared to Asia Pacific (57 percent) and Europe (50 percent). • There were no significant difference seen between travel-spend groups. Mobile Travel Tools Chosen by travel managers as important or very important. 74% 61% 82% 56% 59% 41% 84% 59% Smartphone Mobile apps to organize travel Asia Pacific Latin America Europe North America

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