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2012 Ancillary Fee Handbook
Who Charges What, When, & Where?
Prepared By: ERS Group
APRIL 2012
©2012 Global Business Travel Association Foundation (GBTA Foundation) and its affiliates.
All rights reserved.
6
INDUSTRY ...
©2012 Global Business Travel Association Foundation (GBTA Foundation) and its affiliates.
All rights reserved.
35
most pro...
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2012 Ancillary Fee Handbook (Select Pages)

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GBTA’s “2012 Ancillary Fee Handbook, Who Charges What, When & Where,” provides an overview of the various types of ancillary fees associated with air travel, car rental and hotel stays.

The full report is available for purchase for non-members and at no cost for GBTA members. To learn more about the Global Business Travel Association please visit www.gbta.org.

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2012 Ancillary Fee Handbook (Select Pages)

  1. 1. 2012 Ancillary Fee Handbook Who Charges What, When, & Where? Prepared By: ERS Group APRIL 2012
  2. 2. ©2012 Global Business Travel Association Foundation (GBTA Foundation) and its affiliates. All rights reserved. 6 INDUSTRY TRENDS There is general agreement that the airline industry has experienced significant increases in ancillary fee revenue, even while passenger fare revenue has remained flat or even declined. Beyond that general agreement however, there are few reliable metrics that can be used as a precise measure of revenue for the types of fees in this report. That is because there are varying definitions of what constitutes an “ancillary fee” and because revenues are often not tracked at that level of detail, even by the airlines themselves. A sense of what industry observers have seen is apparent in both government statistics and industry consulting publications: “Ancillary airline revenues have increased from 2005 through 2009 and continued their increase in 2010. At the same time, actual passenger ticket revenues have shown a slight decrease.” - U.S. DOT RITA “The world has changed dramatically in four years with 47 carriers [worldwide] disclosing 2010 ancillary revenue activity of €15.11 billion ($21.46 billion). This represents ancillary revenue growth of 38% over 2009 and 96% since 2008.” - IdeaWorks These trends mask considerable variation from airline to airline and from year to year, however. Source: Bureau of Transportation Statistics, Schedule P-1.2. Jan. 2012. (4Q 2011 estimated)
  3. 3. ©2012 Global Business Travel Association Foundation (GBTA Foundation) and its affiliates. All rights reserved. 35 most problems are the ones that are least predictable, can’t be paid in advance, and are difficult to individually track. The least problematic group comprises fees that are infrequently used, but can be planned for in advance, and that are billed separately from other travel expenses. Category Fees Common Transparent Trackable Total ranking value title AIRLINE FEES Soft drinks Less Med Low 11 MOST PROBLEMATIC AIRLINE FEES Headset Less Med Low 11 MOST PROBLEMATIC AIRLINE FEES Movies/video Less Med Low 11 MOST PROBLEMATIC AIRLINE FEES Food More High Low 11 MOST PROBLEMATIC CAR RENTAL FEES Toll pass Less Low Med 11 MOST PROBLEMATIC HOTEL-RELATED FEES Internet More Med Med 11 MOST PROBLEMATIC HOTEL-RELATED FEES Parking More Med Med 11 MOST PROBLEMATIC CAR RENTAL FEES Late return fee More Med Med 11 MOST PROBLEMATIC CAR RENTAL FEES Drop-off fee (one-way rental) More Med Med 11 MOST PROBLEMATIC CAR RENTAL FEES Fuel charge More Med Med 11 MOST PROBLEMATIC CAR RENTAL FEES Cancellation/no show More Med Med 11 MOST PROBLEMATIC AIRLINE FEES Beer/liquor/wine Less High Low 9 HOTEL-RELATED FEES Early or Late check-in/out Less Med Med 9 HOTEL-RELATED FEES Fitness centers Less Med Med 9 CAR RENTAL FEES Extra driver Less Med Med 9 CAR RENTAL FEES Early return fee Less Med Med 9 CAR RENTAL FEES Mileage fee Less Med Med 9 CAR RENTAL FEES Young driver Less Med Med 9 CAR RENTAL FEES Out-of-state travel Less Med Med 9

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