The Moodle.org forums are a great source of help but they can be frightening and scary especially if you are not technical. The presentation will cover:
An overview of the different forums so that you're in the best place to ask for help.
Where to find details of forum rules and etiquette.
What sort of default information you should give and where on your system you can find it.
How to perform typical actions like 'Purge all caches'.
Other places of information.
See the presentation on: https://www.youtube.com/watch?v=we9ChnNk7fs.
3.Ask a moderator / developer
5.Forum rules and etiquette.
6. The role of the 'Moderator'.
7. Post default information.
8. How to perform typical actions like
'Purge all caches'.
9. How to deal with that 'Scary'
10.Testing the reply.
11. Other places of information.
12. The flip side.
14. Summary and homework.
15. 'Ask a moderator / developer'.
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Oracle® is a registered trademark of Oracle® and/or its affiliates. Other names may be
trademarks of their respective owners.
MoodleTM is a registered trademark of 'Martin Dougiamas' – moodle.com/trademarks.
I am independent from the organisations listed above and am in no way speaking for or
endorced by them.
The Moodle.org forums are a great
source of help but they can be
frightening and scary especially if you
are not technical.
Gareth J Barnard – Course formats and
themes developer, 'Themes' and
'Courses and course formats' forums
moderator, small scale core developer,
software engineer and educator.
Ask a moderator / developer questions?
Is there a question that you would like
me to answer?
If so, please note it down and be
ready to ask later....
More than 'General' and 'Installing and
upgrading help'. There are 'lots' more.
Finding the right forum will mean that
your question gets seen by the people
who know the area and are more likely
to be able to answer it.
If your post fits in more than one forum,
post in one then post in the other with a
link to the first post indicating to reply
Other languages can be found here:
Forum rules and etiquette
and you will find the 'Forums code of
conduct'. By logging on to Moodle.org
you agree to adhere to the code.
Ultimately it is common sense. The
forums are a community to get and
give support. It is about belonging not
'abuse' and 'spam'.
Do not 'Cross-post'.
The role of the 'Moderator'
Moderators exist to:
Help you move / amend posts
when you don't have the
capability to do so.
Enforce the 'forum code of
This is via this guidance:
Post default information
Provide Moodle / Plugin versions.
Description with 'screen shots'.
Lots of information on:
Where to find the information:
Site administration Plugins Plugins overview:→ →
How to perform typical actions like 'Purge all caches'
Often a response will ask you to
perform an action like:
1. Purge all caches.
2. Turn on developer level debugging.
3. Look for errors on the browser
4. Print screen the issue.
These are all a part of the process of
helping you rectify the problem.
Purge all caches
1. Clears the 'cache' of saved
generated results like theme CSS and
2.Can indicate to a developer that
they should do this in code for you
when you perform a given action.
3.Use 'command line' if user interface
Site administration Development Purge all→ →
Developer level debugging
1. Only turn on briefly if asked.
2.Safe on a test server.
3.Read the warnings.
4.Can really help a developer
understand the problem.
Site administration Development Debugging:→ →
2.Most effective when 'Developer'
level debugging is turned on.
3.Provides useful information to the
1.Use a tool like 'Greenshot'.
2.Annotate to explain things.
3.Forums have file size limits, so be prepared to
shrink the resolution / quality.
How to deal with that 'Scary' response
3.If it makes sense – great :).
4.If it does not, then ask for more
5.Be happy that the reply and person
6.Others may clarify for you if you’re
Testing the reply
1.Run your own test server.
2.Only change production after you are 100%
confident that either it will work or if it does not
that you can get back to where you were.
Setting up your own test server.
1.Easiest is to use Bitnami Moodle
2.See my 'My Own Moodle'
presentation from iMoot 2014 – see
3.Not as scary as you think.
4.If it goes wrong then just uninstall.
5.Great for practice.
Other places of information
The flip side
How will you now respond on
Imagine you are responding to questions
on your own Moodle site:
1.What guidance will you provide /
2.You now understand the experience of
a poster, so how will you respond?
3.Will your attitude change?
4.Will you provide more training?
5.Do the questions point to a deficiency
Other languages: moodle.org/course.
My Own Moodle
Summary and homework
We have learnt about:
● Forum overview and etiquette.
● Information you need in a post.
● How to get that information.
● How to understand and test the
● Where to find other sources of help.
● The flip side.
Use what you have learnt to:
● Discover the different forums
● Install / use a test installation to find
the information you need.
Discover the other sources of
'Ask a moderator / developer'
1. Q & A.
2. Thank you for attending and participating.
Feedback always appreciated.
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