Ingrid Lotze @ 3rd Annual Intranet & Portal Management Conference

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Ingrid Lotze @ 3rd Annual Intranet & Portal Management Conference

  1. 1. Making your intranet portal themust read source of employee news
  2. 2. Why go to Intranet when you have Google?
  3. 3. Your Agenda for having an Intranet portal • Superior customer service - Best practice • Motivation • Team Management • Knowledge Management • Skills transfer • Policies and procedures • Internal communications • Standardization, centralisation • Workflow
  4. 4. Objectives for having intranet portal Knowledge Business HR functionsManagement excellence Retain talent Training
  5. 5. ?
  6. 6. What makes it a popular must be place?
  7. 7. ConnectLink employees to a strategic role Communicate Share relevant information freely Collaborate Listen, learn, refine Congratulate Recognise and appreciate contributions CareCater for stresses and strains of life
  8. 8. An intranet portal or enterprise network is a generative platform for:- for:- - Formal knowledge documents, projects plans, presentations and so on) - Tacit knowledge the conversations and comments between people and between people and content.The concepts contained in this slide are copyright to Firestring [Pty] Ltd
  9. 9. An enterprise network .....Turns businesses into learning organisations.How did you learn to do what you do well?Mostly through interacting with other people who werealready doing it well.Workplace learning is a social process... as we worktogether, we learn together
  10. 10. The principles of keeping staff motivated Founded on the psychology of employee motivation What’s going on? The need for context and purpose What’s my role? The need to belong Can I help more? The need to contribute Am I appreciated? The need to be valued Does the company care? The need for safetyThe concepts contained in this slide are copyright to The Virtual Works [Pty] Ltd
  11. 11. Making content relevant and engaging Connect employees to strategic role Purposefully connect and shares information personally Pulls continuous back feedback from Interact and each employee and shares with co- collaborate relevantly workers Listen and refine Aggregates and shares meaningfully quantitative and qualitative feedback and sends upwards Recognise and Processes employee-driven appreciate genuinely recognition of peer contributions to strategy and appreciates
  12. 12. Keep it fresh
  13. 13. Use VideoThe importance of customer growth conversation
  14. 14. Combine online with offline
  15. 15. “During the last couple of weeks we have been logging thetype of queries and question that they receive. Therelevant documents are on Ikhaya and the Toolkit hasbeen tailored to ensure that you have the informationavailable to answer your customers queries.Also available in the toolkit are the questions you need toask to determine your customers requirements – once youhave accurately determined the need, you can use thedocuments showing the ranges, the competitorcomparisons, the pricelist and availability schedule torecommend the products that will fit your customersrequirement. You are now empowered to serviceyour customer without having to make themwait for you to source the information! “
  16. 16. Keep track of understanding and use
  17. 17. Blogging within corporates? corporates?
  18. 18. Example of Enterprise Network connecting and engaging on all levels Self managed profile and tags connects employees Tools to recognise to tribes and appreciate peer contributions Tools to feedback on Cascades a strategy strategic role to implementation/ every employee performanceThe concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd
  19. 19. Retain talent Knowledge Business Management excellence HR functions Training Knowledge Management
  20. 20. HR functionsThe concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
  21. 21. Simplified info presentation – tag clouds Knowledge Management HR functionsThe concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
  22. 22. Connecting to strategy & information and then collaborating Business excellenceThe concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd
  23. 23. Powered up ‘Search’ Knowledge ManagementThe concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
  24. 24. Share information and opinions Multimedia Knowledge ManagementThe concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
  25. 25. Collaboration (i.e. Strategy Wiki) KnowledgeManagement
  26. 26. Micro implementation – do one thingHR function
  27. 27. An Enterprise network can have a huge impact on your business performanceThe concepts contained in this slide are copyright to Firestring [Pty] Ltd
  28. 28. Thank you for kind attentionA special thank you to Firestring, TheVirtual Worx and eGain for theircontribution to this presentation
  29. 29. ingrid@puruma.comt: + 0860 PURUMA (787 862)m: +27 83 447 3438www.puruma.comLinkedIn: http://www.linkedin.com/in/ingridlotzeTwitter: http://twitter.com/ingridlotzeSkype: lotzemoffatBlog: lotzemoffat.wordpress.com

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