Before I begin I’d love to see a show of hands of how many people here use Agile? Okay, how many people here are planning an Agile implementation? Okay, how many people here cringe and feel pain when they hear the tech industry buzzword of Agile? Okay, I’ll discuss what Agile is, why Salesforce.com uses it, and strategies and benefits for writers.
But before I begin, here’s a page from Salesforce.com’s lawyers that lets us let you know that anything you see or hear in this presentation is subject to change and may not appear in future versions of the Salesforce.com product… We are a publicly traded company…
First of all, I’m not a professional Agile consultant. I am a technical writer. I love technical writing, I’ve worked at various publishing and technology companies as an analyst, editor, production editor, and technical writer. I write UI text, release notes, online help, implementation guides, developer guides, API guides, and have created various forms of user assistance. In 2007, I helped Salesforce.com transition to Agile software development—walked through the fire—and learned a tremendous amount from that experience. I’ve spoken and shared this experience with BlueShield of CA, San Francisco State University, STC San Francisco Chapter, WritersUA in Seattle, GroupOn, ServiceNow, VMWare, and I’ve published a whitepaper via the ScrumAlliance on how writers can survive writing in an Agile environment.
Agile is Is a flexible framework of common values. The most popular are Scrum, XP, and Lean. A common-sense approach. Takes change into account, understands that change interrupts the flow of linear development. Focuses on incremental releases, self-determining actions, expects changed and illicits feedback.
Agile is not: “ Cowboy” coding No planning Poor quality Compressing the schedule Explain each item and how Salesforce.com practices the scrum “flavor” of agile.
We have our own agile named ADM. It differs from scrum because due to system testing we have an extra month to catch up on writing, etc.. Yet, this may change to two weeks, then no extra time.
Don’t have to be a business whiz to learn that when the number of features you can deliver goes up in fewer days that you’re on to a successful strategy.
ADM (agile) at Salesforce.com was here to stay whether the writers liked it or not.
When researching agile for writers, we discovered there weren’t many resources. Discovered this quote and figured out why… Oh, no!
Describe these challenges.
Describe these challenges too.
This is R&D (Devs, QA) vs. Development Services (writers, UE, UI)
Strategies for writing within an agile environment Implementation
Why vegetables? Because they benefit you even if you don’t like to eat them: like Agile.
Why fruit? Because it benefits you and people tend to like it after a while: like Agile.
STC Summit 2012 - How Writers Can Thrive in Agile Software Development
How Writers Can Thrive in AgileSoftware DevelopmentGavin AustinLead Technical Writer
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Indigestion 1. No time! 2. No specs! 3. Terminology! 4. Team loyalties! 5. Context switching!
Unhappy Writers 80 80 78 70 66 60 52 50 42 40 30 31 30 R&D 23 DS 20 10 0 Are you Is agile Agile will Since the satisfied with making your maintain or rollout, Im the rollout of team more improve the having a good agile? effective? quality of our time. products.
Implementation Strategies • Class • Patience • Templates • Tracking tool • Pad estimates • Clear definitions • Hire more writers • Extend doc deadlines