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What are interpersonal skills


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What are interpersonal skills

  1. 1. What are Interpersonal Skills? Interpersonal skills are the life skills we use every day to communicate and interact with other people, individually and in groups. Interpersonal skills include not only how we communicate with others, but also our confidence and our ability to listen and understand. Problem solving, decision making and personal stress management are also considered interpersonal skills. People with strong interpersonal skills are usually more successful in both their professional and personal lives. They are perceived as more calm, confident and charismatic - qualities that are often endearing or appealing to others. Being more aware of your interpersonal skills can help you improve and develop them. The skills used by a person to properly interact with others. In the business domain, the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and deportment. Good interpersonal skills are a prerequisite for many positions in an organization. A list of Interpersonal Skills could include: Listening Skills Communication Skills Stress Management Verbal Communication Assertiveness Decision Making Problem Solving
  2. 2. Non Verbal Communication Anger Management You already have interpersonal skills. We all learn how people are likely to react to what we say, how we say it and what we do, as well as how these actions make others, and us, feel. These skills are easily further developed with a little time and effort spent working, thinking and practising them. Remember it is worth spending time developing these skills as good interpersonal skills can improve many aspects of your life. Interpersonal skills are also sometimes referred to as social skills, people skills, soft skills or life skills, although these terms can be broader and may also refer to other skills. A lot has been said about the importance of interpersonal skills. But just what are they, and which ones are most important? Daniel Goleman states that "Emotional
  3. 3. Intelligence" is even more of a contributor to business success than IQ. In his groundbreaking book Working with Emotional Intelligence, he says "On average, close to 90 percent of success in leadership was attributable to emotional intelligence". Goleman defines Emotional Intelligence as having these four competencies: • Self-Awareness: Being aware of your own needs, values and emotions and their impact on your behaviour • Self-Management: Keeping your emotional reactions in check and being able to behave appropriately when you experience feelings that could result in destructive behaviour • Social Awareness: Being in tune with other's feelings and needs • Relationship Management: The ability to build relationships based on mutual trust and respect In addition to the items above, the following interpersonal skills are important in order to work effectively with other people: • The ability to manage conflict: Respectively managing differences of opinions and seeking win-win resolutions • Problem solving: Choosing the best course of action while taking the needs and perspectives of others into account • Communication: Speaking with clarity and directness while showing appropriate sensitivity to the receiver • Listening: Being able to hear other people's perspectives while suspending judgment • Demonstrating responsibility: Doing what you say you will do, when you say you will do it • Being accountable for your actions: Not making excuses or blaming others
  4. 4. • Showing appreciation: Letting other people know you value them and their help • Flexibility: Being open to new and different ways of doing things Personal Benefit of Strong Interpersonal Skills There are several personal benefits that can be obtained by a person with strong interpersonal skills. These skills are highly valued in the workplace and a person who possesses them is seen to add great value. Additional career opportunities can open up as a result