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Workplace Burnout

Workplace Burnout: How to Spot It and How to Avoid It

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Burnout
Workplace Burnout: How to Spot It and How
to Avoid It
Workplace Burnout
Burnout
• Burnout is a psychological term for the
experience of long-term exhaustion and
diminished interest
• "a general wearing out from the pressures of
work"
Burnout
Burnout
• "feelings of energy depletion or exhaustion;
increased mental distance from one’s job, or
feelings of negativism or cynicism related to
one's job; and reduced professional efficacy."
Burnout
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Workplace Burnout

  • 1. Burnout Workplace Burnout: How to Spot It and How to Avoid It
  • 3. Burnout • Burnout is a psychological term for the experience of long-term exhaustion and diminished interest • "a general wearing out from the pressures of work"
  • 5. Burnout • "feelings of energy depletion or exhaustion; increased mental distance from one’s job, or feelings of negativism or cynicism related to one's job; and reduced professional efficacy."
  • 7. Definition • Feeling of physical and emotional exhaustion, due to stress from working with people under difficult or demanding conditions. • Burn out is followed by signs such as chronic fatigue, quickness to anger and suspicion, and susceptibility to colds, headaches, and fevers.
  • 12. Introduction • According to the World Health Organization (WHO), occupational burnout is a syndrome (group of symptoms that co-occur) linked to long-term, unresolved, work-related stress.
  • 13. Introduction • The WHO stipulated that burnout must be understood as being specifically work- related. • According to the current WHO classification (ICD-11), burnout can arise from unsuccessful management of chronic work- related stress, resulting in an occupational syndrome characterised such symptoms as
  • 15. Burnout • Burnout is a term which is frequently used to describe the emotional and physical exhaustion experienced by people as a direct result of excessive study or work related stress. • Burnout can cause significant physical, emotional, psychological, and spiritual damage to people.
  • 19. What Is Workplace Burnout? • Workplace burnout is a type of stress that causes emotional or physical exhaustion and can also come with a sense of lack of accomplishment. • Some signs of workplace burnout are a lack of productivity or energy, a lack of satisfaction in work, a new cynicism around work, and other signs of exhaustion around your professional life.
  • 20. What Is Workplace Burnout?
  • 21. What Is Workplace Burnout? • Everyone has days when, under the pressure of a tight deadline or big project, their nerves feel frayed. • But when the feeling of being completely overwhelmed at work persists, it can spiral into burnout a growing epidemic with serious consequences for your health and your career.
  • 22. What Is Workplace Burnout?
  • 23. What Is Workplace Burnout? • So serious in fact that in May, the World Health Organization (WHO) announced that the next version of its handbook of diseases, the International Classification of Diseases (ICD11), will recognize it as an official “occupational phenomenon” that could drive people to seek medical care.
  • 25. You May Be On The Road To Burnout If:
  • 29. Dealing With Burnout: The "Three R" Approach
  • 30. Difference Between Stress And Burnout • Burnout may be the result of unrelenting stress, but it isn’t the same as too much stress. • Stress, by and large, involves too much: too many pressures that demand too much of you physically and psychologically. • Stressed people can still imagine, though, that if they can just get everything under control, they’ll feel better. • Burnout, on the other hand, is about not enough.
  • 32. Difference Between Stress And Burnout • Being burned out means feeling empty, devoid of motivation, and beyond caring. • People experiencing burnout often don’t see any hope of positive change in their situations. • Burnout is being all dried up. • One other difference • between stress and burnout: While you’re usually aware of being under a lot of stress, you don’t always notice burnout when it happens.
  • 33. Difference Between Stress And Burnout Stress Burnout • Emotions are over-reactive • Emotions are blunted • Produces urgency and hyperactivity • Produces helplessness and hopelessness • Loss of energy • Loss of motivation, ideals, and hope • Leads to anxiety disorders • Leads to detachment and depression • Primary damage is physical • Primary damage is emotional • May kill you prematurely • May make life seem not worth living
  • 35. How to Know if an Employee is Burned Out: • Exhaustion results from the depletion of emotional resources to cope with the current work environment. • This is the stressed out, overwhelmed employee.
  • 36. How to Know if an Employee is Burned Out • Cynicism is an individual’s distant attitude toward the job. This is the disgruntled employee.
  • 38. How to Know if an Employee is Burned Out • Inefficacy is a reduction in personal accomplishment. • This is the stressed out employee who has developed a cynical attitude and has given up trying
  • 39. Causes of Burnout • There are many causes of burnout. In many cases, burnout stems from the job. • But anyone who feels overworked and undervalued is at risk for burnout. • But burnout is not caused solely by stressful work or too many responsibilities. • Other factors contribute to burnout, including your lifestyle and certain personality traits. • What you do in your downtime and how you look at the world can play just as big of a role in causing burnout as work or home demands.
  • 41. Causes of Burnout • Below is a list of common things that cause workplace burnout: • Job Demands – overwhelming job demands (overload). • Role Conflict – conflicting job demands. • Role Ambiguity – a lack of adequate information to do the job well.
  • 45. Causes of Burnout • Lack of Appropriate Resources – improper training and/or inadequate resources to execute the job effectively. • Lack of Social Support – lack of social support from supervisors has more of an effect on burnout than lack of social support from co- workers.
  • 46. Lack of Appropriate Resources
  • 47. Causes of Burnout • Lack of Feedback – related to all three dimensions of burnout. Feedback is like hard work; if you don’t give it, you’ll never get exactly what you want. • Little Participation in Decision Making – the less involved employees are in decision making processes, the higher the rates of burnout.
  • 49. Causes of Burnout • Work-related causes of burnout • Lifestyle causes of burnout • Personality traits can contribute to burnout
  • 50. Work-related causes of burnout • Feeling like you have little or no control over your work • Lack of recognition or rewards for good work • Unclear or overly demanding job expectations • Doing work that’s monotonous or unchallenging • Working in a unorganised or high-pressure environment
  • 51. Overly Demanding Job Expectations
  • 52. Doing work that’s monotonous
  • 53. Lifestyle Causes Of Burnout • Working too much, without enough time for relaxing and socializing • Being expected to be too many things to too many people • Taking on too many responsibilities, without enough help from others • Not getting enough sleep • Lack of close, supportive relationships
  • 54. Working too much, without enough time for relaxing and socializing
  • 55. Being expected to be too many things to too many people
  • 56. Personality Traits Can Contribute To Burnout • Perfectionist tendencies; nothing is ever good enough • Pessimistic view of yourself and the world • The need to be in control; reluctance(unwillingness) to delegate to others • High-achieving, Type A personality
  • 59. Warning Signs & Symptoms of Burnout • Burnout is a gradual process that occurs over an extended period of time. • It doesn’t happen overnight, but it can creep up on you if you’re not paying attention to the warning signals. • The signs and symptoms of burnout are subtle(slight) at first, but they get worse and worse as time goes on. • Physical signs and symptoms of burnout • Emotional signs and symptoms of burnout • Behavioural signs and symptoms of burnout
  • 60. Physical signs and symptoms of burnout • Feeling tired and drained (exhausted) most of the time • Lowered immunity, feeling sick a lot • Frequent headaches, back pain, muscle aches • Change in appetite or sleep habits
  • 61. Feeling tired and drained (exhausted) most of the time
  • 64. Emotional signs and symptoms of burnout • Sense of failure and self-doubt • Feeling helpless, trapped, and defeated • Detachment, feeling alone in the world • Loss of motivation • Increasingly cynical(pessimistic) and negative outlook • Decreased satisfaction and sense of accomplishment
  • 65. Sense of Failure and Self-Doubt
  • 69. Behavioural Signs And Symptoms Of Burnout
  • 70. Behavioural Signs And Symptoms Of Burnout
  • 74. Major Signs Of Burnout Severe Exhaustion. • You can barely get up in the morning. • There’s no desire to do anything that involves effort. • Just the thought of work, of doing what you do well but have overdone, can make you physically sick.
  • 76. Major Signs Of Burnout Excessive workload Excessive workload drives stress and prevents the body from physical recovery and the mind from replenishing mental resources. • It leads to little sleep, bad diet, no exercise, and unrelieved stress, and eats away at the immune system. Physical exhaustion leads to mental and emotional exhaustion.
  • 78. Major Signs Of Burnout Cynicism. There seems to be no point to anything, no sense of accomplishment anymore. • What used to fuel you—pride, service, ambition, challenge, even money—seems meaningless. Belief, in the profession, achievement, anyone else, it's pointless.
  • 80. Major Signs Of Burnout Emotionally Draining Work Burnout was first identified in social workers whose clients and large case loads burned up excess emotional resources. • If your work involves intense emotional demands, and there’s nothing to replace those resources or help cope with them, the constant stress can dry up adrenal glands, causing severe physical fatigue and a lack of defence chemicals to manage stressors.
  • 82. Major Signs of Burnout Absence of positive emotions This is one of the hallmarks of burnout. A brain on chronic life-or-death watch from chronic stress fixates on the perceived emergency, on threats, resentments, problems. Even what you used to enjoy outside work feels meaningless.
  • 84. Major Signs Of Burnout Catastrophic thoughts Burnout leads to dire thinking. It colors everything dark and strips away the will and effort to change the situation. It feeds false beliefs, and there are no coping resources left to fight them.
  • 86. Major Signs Of Burnout Depersonalization The mental and physical exhaustion of burnout drives cynicism and detachment from others.
  • 87. Burnout Prevention Tips Start the day with a relaxing ritual • Rather jumping out of bed as soon as you wake up, spend at least fifteen minutes meditating, writing in your journal, doing gentle stretches, or reading something that inspires you. Adopt healthy eating, exercising, and sleeping habits. • When you eat right, engage in regular physical activity, and get plenty of rest, you have the energy and resilience to deal with life’s hassles and demands.
  • 88. Start The Day With A Relaxing Ritual
  • 89. Adopt healthy eating, exercising, and sleeping habits
  • 90. Burnout Prevention Tips Set boundaries • Don’t overextend yourself. Learn how to say no to requests on your time. Take a daily break from technology. • Set a time each day when you completely disconnect. • Put away your laptop, turn off your phone, and stop checking email.
  • 92. Burnout Prevention Tips Nourish Your Creative Side • Creativity is a powerful antidote to burnout. Try something new, start a fun project, or resume a favorite hobby. • Choose activities that have nothing to do with work. Learn how to manage stress • When you’re on the road to burnout, you may feel helpless. But you have a lot more control over stress than you may think. • Learning how to manage stress can help you regain your balance.
  • 94. Learn how to manage stress
  • 95. Coping With Job Burnout Dealing with Job Stress • In order to avoid job burnout, it’s important to reduce and manage stress at work. Start by identifying what factors are stressful. • Then you can take steps to deal with the problem, either by changing your work environment or changing the way you deal with the stressor.
  • 97. Coping With Job Burnout Actively address problems Take a proactive approach rather than a passive one to issues in your workplace. You’ll feel less helpless if you assert yourself and express your needs. If you don’t have the authority or resources to solve the problem, talk to a superior.
  • 99. Coping With Job Burnout Clarify Your Job Description Ask your boss for an updated description of your job duties and responsibilities. Point out things you’re expected to do that are not part of your job description and gain a little leverage by showing that you’ve been putting in work over and above the parameters of your job.
  • 100. Clarify Your Job Description
  • 101. Coping With Job Burnout Ask for new duties If you’ve been doing the exact same work for a long time, ask to try something new: a different grade level, a different sales territory, a different machine.
  • 102. Ask For New Duties
  • 103. Coping With Job Burnout Take time off • If burnout seems inevitable, take a complete break from work. • Go on vacation, use up your sick days, ask for a temporary leave-of-absence—anything to remove yourself from the situation. • Use the time away to recharge your batteries and take perspective.
  • 105. How to Prevent Burnout in the Workplace • No manager, co-founder, or CEO wants to lose their best talent to burnout. However, most don’t know that their employee is burned out until it is too late. • Below are ways to prevent burnout in your company. • They have been compiled from the leading researcher in the field of burnout (Maslach, 2001) and supported by interviews with corporate CEOs
  • 106. How to Prevent Burnout in the Workplace • Be Realistic When Assigning Tasks. Delegate an amount of work that is challenging, but not overwhelming. • Follow the Passion. Ensure that each member of your team is in the position they feel most passionate about. Create new positions or be willing to move skilled employees to different positions if they feel more passionate about them. • Allow Side Projects. Allow your employees to spend some time working on a work-related side project that they feel passionate about. Some of Google’s most innovative ideas came from an employee’s side project.
  • 107. Be Realistic When Assigning Tasks
  • 110. How to Prevent Burnout in the Workplace • Keep Reasonable Work Hours. While developing Macintosh, Steve Job made “working 90 hours a week and loving it” t-shirts. • Employees differ on how many hours they can work. Some will devote 120 hours a week and love it. Others will try to get out of working a full 40. Don’t ask too much of your employees. Allow for sick days, paid time off, and vacation days. • Schedule Breaks. Allow and encourage your employees to have a full one hour lunch as well as 15 minute breaks throughout the day. They should use the time to take a walk, socialize, make personal phone calls, or stretch.
  • 113. How to Prevent Burnout in the Workplace • Grant Each Employee One “Must Have.” When Marissa Mayer suspects an employee might burn out, she allows them time off if they need to be “home for Tuesday night dinners,” or on time for their daughter’s soccer games. • Be Flexible. When a deadline or goal is unrealistic, change it so it is attainable. • If someone who is assigned a task isn’t the right person for the job, re-assign it.
  • 114. Grant Each Employee One “Must Have.”
  • 116. How to Prevent Burnout in the Workplace • Don’t Spread Your Team Too Thin. Reduce the number of parallel tasks that an individual or team is working on. Ensure that they are not overwhelmed with their to-do list. • Define Concrete Roles. Ensure that each team member has a specific job description, understands their role, and is aware of their expected contribution to the company.
  • 117. Don’t Spread Your Team Too Thin
  • 118. How to Prevent Burnout in the Workplace • Equip Your Team With Proper Tools. Set your employees up for success with the right tools to execute flawlessly. • Provide Adequate Resources. Ensure that there are sufficient funds to execute strategies effectively. • Train Your Team Well. Ensure that they know their job and they know it well. • Provide Ample Support. Managers should spend time listening to and addressing employees’ concerns.
  • 119. Equip Your Team With Proper Tools
  • 121. How to Prevent Burnout in the Workplace • Create a Supportive Culture. Make sure that being supportive is a company value. Model supportive behavior and reward employees who exemplify your supportive culture. • Encourage Socializing. A moderate amount of socialization is optimal for team bonding to occur. Allow for employees to freely socialize on breaks, at lunch, or after work.
  • 124. How to Prevent Burnout in the Workplace • Give Them a Treat. Surprise your team with a treat you know they will love after a tough week or meeting a stressful goal. Mix it up with food, gift certificates, allowing them to leave early, or having a party at work. • Stock Your Kitchen Well. Take a lesson from the Google playbook and make your workplace feel a little like home. Make sure that your team is well fed and revved up!
  • 125. Give Them a Treat
  • 127. How to Prevent Burnout in the Workplace • Be Hands On. Spend time getting to know each employee on a personal level. • Take them out to lunch individually and talk about non-business related topics. • A Team That Plays Together Stays Together. Build team morale, inclusiveness, and job satisfaction by scheduling company activities like snowboarding, go-kart racing, laser tag, or kickball. Be creative and make it fun!
  • 128. Spend time getting to know each employee on a personal level
  • 129. A Team That Plays Together Stays Together
  • 130. How to Prevent Burnout in the Workplace • Don’t Tolerate Cattiness. Address any behavior that is not in line with the company value of supportiveness immediately. • Be Fair. Always make sure that decisions are fair and ethical. Never ask an employee to complete a task that may challenge their values or elicit ethical concerns. • Provide Ample Feedback. Employees must know when they have hit a grand slam and when they struck out. Take time to meet with each employee to provide direct feedback. • Acknowledge, Reward, and Promote. Each employee’s contribution to the company should be acknowledged. Reward excellent performances with bonuses, awards, and/or promotions.
  • 135. How to Prevent Burnout in the Workplace • Allow Each Employee to Make Company Decisions. Make each employee a master of a certain domain and allow them to make decisions that affect the company. • Make Their Voice Heard. When an employee expresses frustration or concern, address it immediately. Make sure that they know you are taking appropriate action or give an explanation as to why you can’t meet their needs.
  • 136. Allow Each Employee to Make Company Decisions
  • 137. How to Prevent Burnout in the Workplace • Educate Employees on Burnout. Provide information about burnout and how employees can prevent it. Hold a seminar where employees can ask relevant questions about burnout. Consider asking a mental health professional to mediate the discussion. • Increase Coping Skills. Help employees increase their ability to handle and prevent stress. Hire a professional to teach coping skills and relaxation techniques.
  • 140. How to Prevent Burnout in the Workplace • Allow for Paid “Mental Health Days.” This is time that employees can choose to spend doing something that makes them happy. A little paid time off will go a long way. • Make Every Employee Responsible for Preventing Burnout. Have a “when you see something, say something” policy. Encourage employees to alert a manager when they suspect a co-worker might be burning out.
  • 141. Allow for Paid “Mental Health Days.”
  • 142. Make Every Employee Responsible for Preventing Burnout
  • 143. How to Prevent Burnout in the Workplace • Create a Fun Environment. Any workplace where an employee is excited to come to work will help reduce burnout. Buy Nerf guns, foosball tables, mini-helicopters, dart boards, and ping pong tables. Encourage good times, laughs, and a super-fun environment.
  • 144. Create a Fun Environment
  • 146. Terminology • Writer's Block • Writer's block is a condition, primarily associated with writing, in which an author loses the ability to produce new work, or experiences a creative slowdown. The loss of ability to write and produce new work is not only a result of commitment problems or lack of writing skills. • The condition ranges from difficulty in coming up with original ideas to being unable to produce a work for years. • Writer's block is not solely measured by time passing without writing. It is measured by time passing without productivity in the task at hand
  • 148. Spoon Theory • Spoon Theory • The spoon theory is a disability metaphor for a combination of ego depletion, fatigue, and other factors, a neologism used to explain the reduced amount of mental and physical energy available for activities of living and productive tasks that may result from disability or chronic illness.
  • 150. Bio-energy • Bio-energies, as the name implies, encompass all forms of energy in life, including the energies of plants, animals, and all other living things. • Human beings are open systems. We exchange energies with the environment in which we live. The more familiar sources of bio-energy are nutrients (food and drink), plants, sun, sea and the air we breathe.
  • 152. Bio-energy • These types of primary, immanent energies are the major sources of energy absorbed by living creatures. • Con-scientiology refers to this impersonal type of energy as immanent energy, however, different cultures throughout history have given it several names, such as cosmic energy, prana, chi, primary energy, vital energy, subtle energy, orgone, etc. Regardless of the terminology used, they all refer to the same type of energy.
  • 154. Emotional Vampires • Emotional Vampires • Emotional vampires are emotionally immature individuals who have the sense that the whole world revolves around them. • They are almost incapable of seeing things from another person's perspective. They often lack empathy.
  • 156. Emotional Vampires • Emotional vampire is a colloquial term for toxic people who drain us of our energy and leave us feeling emotionally exhausted. • They have a parasitic quality in that they provoke emotional reactions in others and “feed off” their emotions as well as resources.
  • 159. How to Prevent Burnout
  • 160. Burnout to Break Through
  • 162. "Understanding Burnout" Prof. Christina Maslach • https://youtu.be/4kLPyV8lBbs
  • 163. Prof. Christina Maslach https://maslach.socialpsychology.org • Christina Maslach is Professor Emerita of Psychology at the University of California at Berkeley. • She has conducted research in a number of areas within social and health psychology. However, she is best known as one of the pioneering researchers on job burnout, and the author of the Maslach Burnout Inventory (MBI), the most widely used research measure in the burnout field. In addition to numerous articles, her books on this topic include Burnout
  • 165. Episode 3 – Work Overload • https://www.inappropriatecorp.com.au/misbehave- with-dave/episode-3-work-overload/
  • 166. Episode 4 – Early Warning Signs • https://www.inappropriatecorp.com.au/misbeh ave-with-dave/episode-4-early-warning-signs/
  • 167. Supporting mental wellbeing in the workplace https://www.inappropriatecorp.com.au
  • 168. References • Burnout Prevention and Treatment • https://www.helpguide.org/articles/stress/burnout-prevention-and-recovery.htm • Burnout • https://www.psychologytoday.com/intl/basics/burnout • Burn-out an "occupational phenomenon": International Classification of Diseases • https://www.who.int/mental_health/evidence/burn-out/en/ • Job burnout: How to spot it and take action • https://www.mayoclinic.org/healthy-lifestyle/adult-health/in-depth/burnout/art- 20046642 • Occupational burnout • https://en.wikipedia.org/wiki/Occupational_burnout • 10 Signs You're Burning Out -- And What To Do About It • https://www.forbes.com/sites/learnvest/2013/04/01/10-signs-youre-burning-out- and-what-to-do-about-it/#72b11fe8625b