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Public Safety

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Unit-II

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Public Safety

  1. 1. Public Safety in Smart Cities Unit-II
  2. 2. Public Safety • A "smart city" is also a "Safe city" which must enhance city performance on safety and security for citizens to thrive as a city. A 'Safe' city is a pre-requisite to create an attractive economic and social environment for the citizens, and to attract the investments for the growth of smart city
  3. 3. Public Safety
  4. 4. Public Safety • With rapid urbanization due to increasing population and urban migration, public safety and security has become a key issue which needs urgent attention as it is key pillar for quality of life in cities. • In India, we have multiple public safety agencies like the police for citizen safety and security, fire agency for fire safety; disaster management agencies to handle disasters; multiple public and private emergency management services to handle medical emergencies; NGOs and other agencies for women & child safety; other domestic public safety issues like gas leakage is handled by local gas dealers at city level.
  5. 5. Public Safety
  6. 6. Public Safety • There needs to be greater collaboration among these agencies which can improve delayed responses for a public safety situation and loss of life/property. • In some cases, there have been reported instances when critical public safety advisory and alerts raised by various international/national/state level agencies have been missed.
  7. 7. Public Safety • Providing a safe environment to live and work for citizens and business is the key responsibility of city government. India can benefit from an even more integrated approach to manage public safety and security. • All agencies at national, state and local level need to work together in close collaboration to ensure provision of safe environment to citizen and business.
  8. 8. Public Safety
  9. 9. Public Safety
  10. 10. Public Safety • Safe City/Public Safety is a key pillar for any Smart City. With the integration of smart citizen-centric services with the safety and security infrastructure, the city would be able to ensure sustainability and socio-economic growth.
  11. 11. Public Safety • Safe city services include policing services, traffic management and mass transportation systems, incident response, community policing, emergency and disaster management, surveillance and monitoring, safety and security of critical infrastructure and security of public places. • All this city services needs to be integrated to increasing collaboration among various public safety and security agencies to provide integrated response for any incident
  12. 12. Public Safety
  13. 13. Public Safety
  14. 14. Public Safety
  15. 15. Some of the key Smart City technologies relevant for Safe City include • Some of the key Smart City technologies relevant for Safe City include: • 1. Panic buttons in public places and SoS mobile application: To trigger alert to police in case of emergency situation. Panic buttons can be provided as physical buttons at key public places. SoS mobile application can trigger alerts and incident reporting with geo location to provide effective response during an emergency situation. The alerts could not just be routed to the Police Control Room but also to certain selected numbers from the phone book.
  16. 16. Panic buttons in public places
  17. 17. Some of the key Smart City technologies relevant for Safe City include • 2. Video analytics-enabled integrated city command and operations centre: Video surveillance cameras are used to monitor the city. But it become practically difficult for public safety agencies to 24X7 monitor these thousands of cameras in a command center for any incidents. So most of the time, video surveillance is used only for post investigation purpose only.
  18. 18. Video analytics-enabled integrated city
  19. 19. Some of the key Smart City technologies relevant for Safe City include • Video analytics runs on live camera feeds and automatically detects and raise alerts for public safety issues like left object, suspicious behavior etc. which makes it easier for public safety agencies to proactively detect public safety issues and take action to avoid incidents. Video analytics enabled Integrated city command and operations centre can monitor emergencies and disasters to provide effective collaborative response in case of emergency.
  20. 20. Some of the key Smart City technologies relevant for Safe City include
  21. 21. Some of the key Smart City technologies relevant for Safe City include • 3. Helpline: 24x7 emergency helpline number to raise any events/issues/concerns to a centralized/localized call center which is integrated with police stations, hospitals, etc.
  22. 22. Some of the key Smart City technologies relevant for Safe City include • 4. Remote FIR centers: Many times First Information Report (FIR)/Police complaint is not registered due to various reasons. Kiosks/systems to help citizens file a First Information Report (FIR) remotely, irrespective of the location of the jurisdiction where the offence has occurred in the city. The complainant can sign, print and scan documents virtually as part of the experience .
  23. 23. Remote FIR kiosk
  24. 24. Some of the key Smart City technologies relevant for Safe City include • 5. Community volunteer networks platform: Social media and mobile enabled platform for community/community groups to collaborate with police for local safety and security issues. • A safe city/public safety is a key pillar for a Smart City. With increasing crime in cities and additional pressure due to rapid urbanization, it has become very important for modernize and take integrated approach towards public safety to provide safe and secure environment for citizens and business in a Smart City.
  25. 25. Some of the key Smart City technologies relevant for Safe City include
  26. 26. Smart cities or safe cities? • In various cities across India, police officers and public safety administrators’ work round the clock to make sure millions of its residents are safe — an unnerving thought, actually. It is interesting to note that the one of the world’s largest municipal police forces — the Delhi Police — has more than 84,500 officers.
  27. 27. Smart cities or safe cities?
  28. 28. Smart cities or safe cities? • The Delhi Police is perhaps the largest metropolitan police in the world, larger than London, Paris, New York and Tokyo, and yet the ratio of officers to the city’s 20 million citizens is 1: 253! This reality leaves officers hard put to keep up with citizens on both routine days and during emergencies
  29. 29. Involving citizens • A growing number of administrators realise the possible benefits of including citizens in public safety initiatives. One of the best ways to work this is through “crowdsourcing,” which involves engaging and empowering private citizens to help public safety professionals address daily hazards and suspicious activities, natural calamities, terrorist activities, crime and vandalism by reporting information using their smartphones.
  30. 30. Involving citizens
  31. 31. Involving citizens • India is witnessing a nationwide awareness campaign initiated by the government, leveraging various tools to keep the masses informed. Television and radio advertisements are one of the popular means through which the Centre is aggressively pushing the public to report instances, suspicious activity or crime to a crime command centre or nearby police stations.
  32. 32. Involving citizens
  33. 33. Involving citizens • Active citizen engagement is extremely essential in monitoring and these places as well as keeping the police updated of suspicious activities. • This is the ideal time to harness the potential of crowdsourcing. More and more people are using smartphones and social media technology than ever before.
  34. 34. Smart Reporting In many initiatives, citizens can submit reports and updates anonymously using a laptop or desktop computer. With the third largest smartphone market in the world, India is predicted to see the number of mobile internet users reach 314 million by 2017. India is making the leap from features phones to smartphones quickly, an important factor that makes citizen engagement possible.
  35. 35. Smart Reporting
  36. 36. Smart Reporting • Additionally, due to this, data usage and users on social media portals such as Twitter and Facebook have grown manifold over the past few years. With the majority of citizens accessing these services and generating vast amounts of data on a day-to- day basis, there is an increasing need to be able to analyse this to gain actionable intelligence.
  37. 37. Smart Reporting
  38. 38. Social Tools India should take advantage of the smart city initiative and restructure accordingly in this time of change. Today, there are command-and- control platforms that can provide officials with intelligence and insights from social media sites, anonymous tips and even public safety apps that enable real-time event reporting and live streaming directly, which can then be sent to first responders in the field.
  39. 39. Social Tools • Correlating these citizen reports with incoming data from other systems, such as video surveillance, traffic monitoring, gunshot detection sensors, and weather reports allows officials to gain a better understanding of what is happening at any moment, as well as trends that may emerge over time.
  40. 40. Social Tools • Correlating these citizen reports with incoming data from other systems, such as video surveillance, traffic monitoring, gunshot detection sensors, and weather reports allows officials to gain a better understanding of what is happening at any moment, as well as trends that may emerge over time.
  41. 41. Social Tools • Crowdsourcing is also useful for personal protection and real-time response. Given the growing concern around female safety in India, several developers in the country have created apps in this regard. Through this, women, in case of an emergency, can send a distress signal to police control rooms in the vicinity informing them of their geo location. This would help the police respond faster and more effectively in high risk areas.
  42. 42. References  (Vishvesh Prabhakar is MD Sustainability, Sanjeev Gupta MD Health & Public Services and Rajul Mehrotra Smart Cities and Technology Subject Matter Expert at Accenture in India) • http://www.smartcitieschallenge.in/ • http://smartcitiescouncil.com/ • http://smartcitiesofindia.in/
  43. 43. Thanks..

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