- Bengaluru Area, India, India
- Work Worked at leadership positions in IT/ITeS/Telecom by profession. Investor, Mentor to startups, Entrepreneur by passion.
- Industry Technology / Software / Internet
- Website http://www.ericsson.com
- About Around 14 years of blended experience in Operations, Service delivery, Pre-sales and Project/Program management (Transition & transformation) in IT / ITES / Telecom (Wireless/Wireline) industry. Certifications- ITIL, Scrum master, ISO auditor, Cisco. Expert in deploying ITIL Service Operation, Service Transition processes - Event/Incident/Change/Problem management. Expertise in setting up NOC/Service Desk/Helpdesk - People , Process and Tools. Expertise in managing highest level customer satisfaction. Expertise in business & process excellence. Expertise in managing/setting up large teams in complex environment. Expertise in executing LEAN, Six Sigma projects for operational excellence....
