This document summarizes Joseph Zanga's efforts to simplify the credentialing process for telemedicine physicians to provide specialty services at Midtown Medical Center in Columbus, Georgia. It outlines the challenges of the previous lengthy 47-page credentialing packet and 24 required documents. It then describes the process developed to allow credentialing by proxy based on the distant site's credentialing, in accordance with Joint Commission requirements. This new streamlined process involving verification of key documents has enabled Midtown to credential 15 telemedicine physician consultants to expand specialty services.
1. Joseph Zanga, MD, FAAP
Chief of Pediatrics
Columbus Children’s Hospital
Columbus, Georgia
Professor of Pediatrics - Mercer
University School of Medicine
706 571 1220
9. Midtown Medical Center
• Columbus Children’s Hospital and the
Community:
• 35 primary care pediatricians
• Pediatric Emergency Center (PEC)
• Regional perinatal center – 40 bassinettes
• 21 Inpatient beds
• 5 bed PICU
• 5 bed stepdown/observation unit
10. We Have at the Hospital
and in the Community:
• Neonatologists (3)
• Allergist/immunologist
• Cardiologist
• Critical Care
• Endocrinologist
• Gastroenterologist
• Hematologist/Oncologist
• Neurologist
• Ophthalmologist
• Orthopedist
• Psychiatrist
• Physiatrist
11. But We Still Needed
Services for:
Pediatric
Nephrology
Urology
Child Maltreatment
Dermatology
And someone in every other service for
which we had only one specialist
12. So We Wanted
Backup in:
Cardiology
Critical Care
ENT
Gastroenterology
Hepatology
PM&R
Psychiatry
13. However No One Wanted To Complete
Our 47 Page Credentialing Packet and
Provide All The Accompanying
Documentation Required (24 Separate
Items – plus $100)
15. Official Publication of Joint
Commission Requirements Final
Telemedicine Revisions
• Element of Performance for LD.04.03.09 A 23. For
hospitals that use Joint Commission accreditation for
deemed status purposes:
• The originating site makes certain through the written agreement
that all distant-site telemedicine providers’ credentialing and
privileging processes meet, at a minimum, the Medicare Conditions
of Participation at 42 CFR 482.12(a)(1) through (a)(9) and
482.22(a)(1) through (a)(4).
• If the originating site chooses to use the credentialing and
privileging decision of the distant-site telemedicine provider, then
the following requirements apply:
16. • The governing body of the distant site is responsible
for having a process that is consistent with the
credentialing and privileging requirements in the
“Medical Staff” (MS) chapter (For more information,
see Standards MS.06.01.01 through MS.06.01.13).
• The governing body of the originating site grants
privileges to a distant-site licensed independent
practitioner based on the originating site’s medical
staff recommendations, which rely on information
provided by the distant site.
17. There is Another Section
APPLICABLE TO CRITICAL
ACCESS HOSPITALS
18. Medical Staff (MS) Standard
MS.13.01.01 For originating sites only: Licensed
independent practitioners who are responsible
for the care, treatment, and services of the
patient via telemedicine link are subject to the
credentialing and privileging processes of the
originating site.
Element of Performance for MS.13.01.01
20. MMC Staff By-Laws
Telemedicine: Medical practice is defined as any contact that results
in a written or documented medical opinion and affects the medical
diagnosis or medical treatment of a patient.
Telemedicine is the practice medicine through the use of electronic
communication or other communication technologies to provide or
support clinical care at a distance.
The Joint Commission and the American Telemedicine Association
define telemedicine as the use of medical information exchanged from
one site to another via electronic communications for the health and
education of the patient or healthcare provider and for the purpose of
improving patient care, treatment and services
21. • 3.2.1.1 If the applicant is a telemedicine
Practitioner located in a different State the
applicant must also possess current,
unlimited, unrestricted, active licensure in
that State as well as in Georgia.
22. Telemedicine Privileges
Practitioners who wish to provide
telemedicine services, as defined in these
Bylaws… shall be required to apply for and
be granted clinical privileges for these
services as provided in these Bylaws
The Medical Staff shall define…which clinical
services are appropriately delivered through a
telemedicine medium…
The following credentialing procedures shall
be followed:
23. • 5.2.11.1 When a telemedicine provider is
providing services from a different State,
licensure and/or other requirements that may be
imposed by a State will be verified for both the
State where the Hospital is located and the State
where the Practitioner is located.
• 5.2.11.2 Specific to telemedicine providers, due
to extraordinary high number of healthcare
affiliations, queries will be limited to the top five
high volume affiliations and any healthcare
organization from which the Practitioner was
reassigned during the last five years.
24. With All That In Place
• Application received in Medical Staff Office
• If complete is referred to Pediatric Credentials
Committee
• If approved:
Is referred to Medical Staff Credentialing
Committee
Then is referred to Medical Executive Committee
• Final approval is by the Board of Directors
25. Remember
No One Wanted To Complete Our 47
Page Credentialing Packet and Provide
All The Accompanying Documentation
Required (24 Separate Items - plus
$100)
26. Credentialing By Proxy
• Copy of Health Care Facility (JACHO) approved
delineation of privileges form for provider
• Provider Summary Page (to include
educational background information)
• Certificate of Malpractice Insurance
• State License Verification
• DEA Verification
• Board Certification Verification
• CV
27. So Now We Have
15 Telemedicine Physician Consultants on Call
Heavy Cardiology Concentration
Still need:
Dermatology
Infectious Disease
Rheumatology
??