eBook Staff Training

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This presentation was given at a workshop focusing on supporting library staff and users in their use of ebooks.

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  • intro - mention that we have ebook service from Overdrive & eaudiobooks from Overdrive & WFHowes. We run our staff & public training dropins focusing on both at the same time.
  • We have developed a package of staff training to help staff become more confident in publicising our eBooks and eAudiobooks and helping users with any queries.
    This has included awareness of the issues surrounding ebook lending in public libraries, common questions asked by users of the library service, and hands on sessions with ereader and tablet devices for those staff who do not have experience of ereading. These regular sessions have been run for over 2 years now, with over 150 library staff having been trained.
    staff sessions cover (run over past couple of years):
    intro to national situation (help them understand why we can only get certain stock; how its complementary to printed books; and how ebooks are a growth industry)
    discussion about ebooks in general - gauge feeling of staff
    talk about our ebook service
    hands-on session to give staff who might not have an ereader/tablet to try them out (take along ereaders, tablets & staff bring theirs too - we are fortunate enough to have bought some for staff. Without access it was difficult for them to understand the ins and outs of the ebook service)
    Additional shorter ones for staff at public drop-in libraries sessions
    Online chat session with a specific focus on ebooks - county council staff, not just library service staff
    Small sessions (12 people)
    2-2.5 hours
    150+ staff trained
  • big push - did we promote it to staff this way?
    Need to keep staff uptodate - regular change eg overdrive app & read service have changed so we need a way to inform staff
    Presentations - easier to update than video
  • enquiry service team would be first point of call if library user phoned, or emailed the library service with a question about ebooks
    bs, sdd, hl, gg all have range of knowledge about service
    Feed info to our enquiry service team
    training up some super buddies in libraries (volunteers) to offer one-to-one support
    include external networks too. Idea sharing with other library authorities. Adapted handouts; Kindle instructions etc
  • intro - mention that we have ebook service from Overdrive & eaudiobooks from Overdrive & WFHowes. We run our staff & public training dropins focusing on both at the same time.
  • eBook Staff Training

    1. 1. eBook Staff Training: Surrey Libraries Gary Green Surrey County Council Library Service gary.green@surreycc.gov.uk Jblyberg/Flickr
    2. 2. What Did We Want To Address? • Improve staff awareness: – Of our ebook services – Opportunity to try devices – Highlight expanding ebook market • Increase staff knowledge • Reassure – ebooks can be seen as threat yukop/Flickr
    3. 3. Ebooks & Supporting Staff • Staff training sessions • Support material & help • Knowledgeable staff jepoirrier / Flickr
    4. 4. Staff Training Sessions • Presentation: – What's an ebook? – National picture – Discussion about relevance of ebooks – Surrey's ebook service • Hands-on session: – Ereader/tablets – Laptop & software Mike Licht, NotionsCapital.com / Flickr
    5. 5. Other Sessions • Additional condensed staff training linked to public drop-in sessions • Online ebook chat session for county council staff Leo Laporte / Flickr
    6. 6. Support Material • "How to..." PDFs • "How to..." presentations • Big Push newsletter • Link to suppliers help pages • Used by public & staff Johan Larsson/Flickr
    7. 7. Challenges • Keeping information up-todate about: – Constantly changing landscape – Software, app updates • Things can be confusing: – Different ways of using service – What do I have to do before reading? – Adobe ID Libraryman/Flickr
    8. 8. Support staff • "Go to" staff with ebook knowledge • Feed info to our enquiry service • Training of super buddies in libraries • Idea/resource sharing with other library authorities Remi Mathis / Flickr
    9. 9. eBook Staff Training: Surrey Libraries Gary Green Surrey County Council Library Service gary.green@surreycc.gov.uk Jblyberg/Flickr
    10. 10. eBook Staff Training: Surrey Libraries Gary Green Surrey County Council Library Service gary.green@surreycc.gov.uk Jblyberg/Flickr

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