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MORNING GOOD OR HOW I LEARNED TO stop worrying aboutTHE B R A N D
iapologize
“We are powerfully imprisoned by the terms in which we have been conducted to think.” Buckminster Fuller
Source: Copernicus Consulting, Havas Media, CMO Council, McKinsey PEOPLE VALUE BRANDS LESS Brands in 4 out of 5 categories...
The best experiences are more than twice as valuable 2.4x revenue 5 more years
“The product is the service 
 is the marketing” Russell Davies
Stop manipulating minds. Start shaping experiences.
Respect attention, manage reputation
“You can’t build a reputation 
 on what you’re going to do.” Henry Ford
Source: The Director Centre 2014 Mind The Gap 80% Companies that believe they provide an above average customer experience...
4 thoughts on closing the gap
1. Be human friendly (not human like)
Brands are not like people
https://www.technologyreview.com/s/513706/friendly-machines/
Human-friendly rather than human-like
Small is friendly
2. Design for now
3. Have an opinion
Opinions are valuable things
Risky compared to what?
Be curious
“Always be a first-rate version of yourself, instead of a second-rate version of somebody else” Judy Garland
4. Problem finding beats problem solving
Find better problems to solve
Better problems, better questions
1. Find a problem to solve Find a partner and ask them to tell you three things they find annoying on a daily basis someth...
2. Dig a little deeper Ask your partner to describe their most recent encounter with the annoyance. Take notes: Stuck? Try...
3. Define the problem Now distill what you’ve learnt from your partner by completing the following sentence: your partner’...
4. Sketch a solution Draw an ambitious solution to your partner’s problem, then give it a name ~5 min
5. Present back & choose Present Take the problems and solutions you’ve defined, sketched and named and present these back...
6. Sketch brainstorm Sit in silence and sketch as many propositions that might solve the problem. When you have sketched s...
5 things behumanfriendly(NOTHUMANLIKE) SMALLISgood DESIGNFORNOW HAVEANOPINION FINDBETTERPROBLEMSTOSOLVE
Thankyou
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
How I learned to stop worrying about the brand
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How I learned to stop worrying about the brand

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My slides (that make even less sense without v/o) from Planningness 2016. Marketers and the folks who advise them obsess over the brand. But what if our obsession is wrong? What if how we think about a brand is ill defined? What if we need to rethink what we do to focus on the end result, not the means? This session will lay out my misgivings with how we obsess over the brand and give practical advice about how we might do things that are more valuable to people and businesses. (Also hit presentation gold getting Dr Strangelove, Bob Mould and David Bowie into one presentation).

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How I learned to stop worrying about the brand

  1. 1. MORNING GOOD OR HOW I LEARNED TO stop worrying aboutTHE B R A N D
  2. 2. iapologize
  3. 3. “We are powerfully imprisoned by the terms in which we have been conducted to think.” Buckminster Fuller
  4. 4. Source: Copernicus Consulting, Havas Media, CMO Council, McKinsey PEOPLE VALUE BRANDS LESS Brands in 4 out of 5 categories seen as increasingly homogeneous (and less than 1 in 10 ads seen as different) Most people “couldn’t care less if 80% of brands out there disappeared tomorrow” 5% of Americans think brands “make a noticeable, positive contribution ot their lives” CLIENTS ARE QUESTIONING THE COMMERCIAL VALUE OF BRANDS 1 out of 4 CEOs and CFOs don’t believe brand building significantly boosts corporate profitability $1 spent on brand building for every $3 spent on price cutting in CPG Brands are less valuable
  5. 5. The best experiences are more than twice as valuable 2.4x revenue 5 more years
  6. 6. “The product is the service 
 is the marketing” Russell Davies
  7. 7. Stop manipulating minds. Start shaping experiences.
  8. 8. Respect attention, manage reputation
  9. 9. “You can’t build a reputation 
 on what you’re going to do.” Henry Ford
  10. 10. Source: The Director Centre 2014 Mind The Gap 80% Companies that believe they provide an above average customer experience 11% Companies whose customers agree 69% service delivery gap
  11. 11. 4 thoughts on closing the gap
  12. 12. 1. Be human friendly (not human like)
  13. 13. Brands are not like people
  14. 14. https://www.technologyreview.com/s/513706/friendly-machines/
  15. 15. Human-friendly rather than human-like
  16. 16. Small is friendly
  17. 17. 2. Design for now
  18. 18. 3. Have an opinion
  19. 19. Opinions are valuable things
  20. 20. Risky compared to what?
  21. 21. Be curious
  22. 22. “Always be a first-rate version of yourself, instead of a second-rate version of somebody else” Judy Garland
  23. 23. 4. Problem finding beats problem solving
  24. 24. Find better problems to solve
  25. 25. Better problems, better questions
  26. 26. 1. Find a problem to solve Find a partner and ask them to tell you three things they find annoying on a daily basis something annoying, or something that you want to improve something annoying, or something that you want to improve something annoying, or something that you want to improve Pick your favourite, then switch roles ~5 min
  27. 27. 2. Dig a little deeper Ask your partner to describe their most recent encounter with the annoyance. Take notes: Stuck? Try asking “how?” or “why?”, then switch roles ~5 min
  28. 28. 3. Define the problem Now distill what you’ve learnt from your partner by completing the following sentence: your partner’s name whatever it is to be fixed or made better validate this with your partner wants so that ~5 min the desired outcome (what improvement or change does it bring about?)
  29. 29. 4. Sketch a solution Draw an ambitious solution to your partner’s problem, then give it a name ~5 min
  30. 30. 5. Present back & choose Present Take the problems and solutions you’ve defined, sketched and named and present these back to your group (1 minute each). Vote As a group, vote for the individual problem/solution you now want to take forward to solve as a group. We’re looking for one to develop further as a group within a sketch brainstorm ~10 min
  31. 31. 6. Sketch brainstorm Sit in silence and sketch as many propositions that might solve the problem. When you have sketched something, hold it up and explain it to the group before placing it in the middle and sketching another one. Sketch the way these propositions might work as: • A web application on a desktop, in a browser • Mobile/portable products or services on a phone or tablet • Something else - don’t feel limited by ‘devices’ or ‘platforms’. Perhaps your idea exists across the digital and physical world (e.g. as a book as well as a digital service; as an installation, wall or screen) use a computer, or start writing stuff in Word or Excel, or write a list sketch with a marker; make it visual without designing; annotate as much as you want. ~15 min DON’T DO
  32. 32. 5 things behumanfriendly(NOTHUMANLIKE) SMALLISgood DESIGNFORNOW HAVEANOPINION FINDBETTERPROBLEMSTOSOLVE
  33. 33. Thankyou

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