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The Volunteer Role In Patient Care Delivery Programs


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Planetree is a way of looking at the entire hospital experience through the patient’s eyes. Volunteers can play a vital role in Planetree Hospitals by providing Human Interaction at the bedside. Enloe Medical Center’s Patient Ambassador program is a Planetree volunteer role that has created meaningful ways for the community to help

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The Volunteer Role In Patient Care Delivery Programs

  1. 1. The Volunteer Role in Patient Care Delivery Programs
  2. 2. What is ? <ul><li>“The Planetree model of care is a patient-centered, holistic approach to healthcare, promoting mental, emotional, spiritual, social, and physical healing.” </li></ul><ul><li>-from the Planetree homepage </li></ul>
  3. 3. <ul><li>Personalize, Humanize, & Demystify (PhD) </li></ul><ul><li>Visit </li></ul><ul><li>Read “Putting Patients First” </li></ul>
  4. 4. The 10 Components of Planetree <ul><li>Human Interaction: Human beings caring for other human beings </li></ul><ul><li>Family, Friends, & Social Support: Promoting caring connections between the patients and their support systems. </li></ul><ul><li>Information & Education: Increased access to meaningful information. </li></ul><ul><li>Arts & Entertainment: Music, artwork, theater, and crafts, to enhance the clinical environment. </li></ul><ul><li>Human Touch: Touch reduces anxiety, pain, and stress, </li></ul><ul><li>Healthy Communities: Working with schools, senior centers, churches, and other community partners.. </li></ul>
  5. 5. The 10 Components of Planetree <ul><li>Nutritional & Nurturing Aspects of Food: Choice and personalized service, in combination with sound nutrition practices, add pleasure, comfort, and familiarity. </li></ul><ul><li>Architectural & Interior Design: The Planetree design considers the patients’ wellbeing. </li></ul><ul><li>Spirituality: Planetree recognizes the vital role of spirituality in healing the whole person. </li></ul><ul><li>Complementary Therapies: Expand the choices offered to patients. </li></ul>
  6. 6. What is the Volunteer Role? <ul><li>Traditional volunteer roles </li></ul><ul><li>Exisiting or new non-traditional volunteer roles </li></ul><ul><li>Creation or expansion of volunteer roles in patient care delivery </li></ul>
  7. 7. Patient Ambassador Volunteers
  8. 8. The Planetree Toolbox <ul><li>Human Interaction </li></ul><ul><li>Caring Touch </li></ul><ul><li>Arts and Entertainment </li></ul><ul><li>Spirituality </li></ul><ul><li>Support Systems </li></ul><ul><li>Access to Information </li></ul>
  9. 9. Meaningful Visits <ul><li>Purposeful Rounding </li></ul><ul><li>Minor requests/Nursing support </li></ul><ul><li>Communication </li></ul>              103A               102B               102A               101B               101A Action Remarks/Comments/Concerns PS NR DC B A     Did Not Visit Bed
  10. 10. Is there anything they cannot do? <ul><li>Volunteers MAY NOT </li></ul><ul><ul><li>Be involved with direct patient care </li></ul></ul><ul><ul><li>Feed patients </li></ul></ul><ul><ul><li>Transfer patients </li></ul></ul><ul><ul><li>Assist isolation patients in any way </li></ul></ul><ul><ul><li>Perform duties outside the scope of their training and orientation </li></ul></ul><ul><ul><li>Supplant a paid worker </li></ul></ul>
  11. 11. Training Requirements <ul><li>General volunteer orientation </li></ul><ul><li>Patient Ambassador course </li></ul><ul><ul><li>7.5 hours </li></ul></ul><ul><ul><li>tasks, tact, tools </li></ul></ul><ul><li>On-the-job training </li></ul><ul><ul><li>“ Floor” training – general hospital overview </li></ul></ul><ul><ul><li>CNA job shadow </li></ul></ul><ul><ul><li>Proctoring by TWO patient ambassadors </li></ul></ul><ul><li>Planetree Retreat </li></ul>
  12. 12. What is the outcome? <ul><li>Patient Satisfaction </li></ul><ul><li>Nursing Satisfaction </li></ul><ul><li>Volunteer Satisfaction </li></ul>
  13. 13. Community Visibility
  14. 14. Meaningful Service Opportunities
  15. 15. Mission Fulfillment To enhance patient and visitor satisfaction by partnering with talented staff to provide community members with meaningful service opportunities that support hospital programs, services, and projects.