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Room making

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Room Making

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Room making

  1. 1. Room Make up Procedure www.gajananshirke.com
  2. 2. A typical used room may look like this. www.gajananshirke.com
  3. 3. Supplies/tools needed: room boys cart equipped with amenities and supplies • Activate doorbell or knock gently (30 sec. intervals between knocks) • “May I make up a room now?” Place cart in front of the room and knock • Empty them into the trash bag of the cart. • Wash with soap, clean and wipe dry. Empty all trash cans/baskets Wash and wipe dry drinking glasses. Refill thermo jug Replenish soiled linen • Follow standard procedures for bed make up. Make up the bed Clean /vacuum the floor Dust furniture & fixtures, polish the mirror Replenish other guestroom supplies Make the bathroom Check overall condition of the room www.gajananshirke.com
  4. 4. Making up a Bed • Bed pad placed on top of the mattress, center and smooth flat . Secure and tuck on the corner. Lay down the bed pad on the bed • Place evenly and on top of the bed pad with the center down; • tuck in the sheet under the mattress at the head and foot of the bed. • Miter all corners then tuck in the undersides of the sheet Lay down the first sheet • This is not only beautiful to look at but is also designed for the guest convenience. Lay down the second sheet • This will make the bed appear neat and clean Lay down the blanket • For a more presentable appearance; to protect linen from dirt Lay down the bed cover Supplies Qty Placement Bed pad 1 Mattress top 1st sheet 2 Top of the bed pad 2nd sheet 1 Top of 1st sheet Blanket 1 Top of 2nd sheet Bed cover 1 Top of the finished bed Pillow with slip and case 1 for single bed 2 for double bed Pillow is encased with a slip www.gajananshirke.com
  5. 5. Make up of CHECK OUT ROOMS 1. Check for items left by guests 2. Pull the curtains and blinds 3. Adjust aircon to desired temperature 4. Remove soiled dishes used during room service 5. Empty ashtrays and waste baskets 6. Wash and wipe dry drinking glasses This job should be executed immediately by the floor supervisor and the assigned room boy once room is vacated by the guest. Materials needed: room boys cart equipped with amenities and supplies www.gajananshirke.com
  6. 6. Make up of CHECK OUT ROOMS 7. Clean thermos jug and refill with cold water 8. Strip the bed of soiled linen and pillow cases and replace them 9. Make up the bed 10. Vacuum or shampoo the carpet and upholstered furniture. 11. Dust all furniture 12. Polish mirror and all other metaled furniture This job should be executed immediately by the floor supervisor and the assigned room boy once room is vacated by the guest. Materials needed: room boys cart equipped with amenities and supplies www.gajananshirke.com
  7. 7. Make up of CHECK OUT ROOMS 13. Replenish all room supplies 14. Make up the bedroom 15. Fix the curtains 16. Check the overall condition of the room, including installed furniture and appliances 17. Close the door This job should be executed immediately by the floor supervisor and the assigned room boy once room is vacated by the guest. Materials needed: room boys cart equipped with amenities and supplies www.gajananshirke.com
  8. 8. When are rooms made up or serviced?  Daily  Unless guest refuses a room make up or  Has DND hanged on the door knob of the guest room.  Whenever a room is vacated through check outs  Make up request www.gajananshirke.com
  9. 9. Turndown Service  Turndown service is a process by which the guest room is made warm and inviting for the evening.  Turndown service is usually conducted between 6 and 9 PM.  A turndown attendant should be able to complete 40 turndowns in three hours. Figure 11-9 www.gajananshirke.com
  10. 10. Turndown Service  Turndown service can include:  Closing of draperies  Soft music  Corner folding of bedspread away from pillow  An amenity presentation  Soft corner lights  A “room tidy” is conducted  Some hotels place a breakfast door hanger next to the amenity presentation Figure 11-10 www.gajananshirke.com
  11. 11. advice to other young aspiring executive housekeepers and professionals:  set one goal at a time. If you set too many, you’ll get discouraged. So set one and follow it through.  always ask questions.  listen. It’s the most effective way to gain intelligence.  keep your eyes open to opportunities.  work hard.  defy adversity and negativity.  never set yourself above your coworkers.  remember that age is only a number.  always ask for additional responsibilities, when you can handle it. www.gajananshirke.com

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