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  1. 1. Housekeeping
  2. 2. INTRODUCTION • A guest is always looking for the one thing you didn’t do….. No matter how well. • No matter who they are and where they are from, they expect a clean room www.gajananshirke.com2
  3. 3. Positions in the Housekeeping Department www.gajananshirke.com3
  4. 4. Most establishments provide their staff with uniforms. Purposes and benefits: • It makes you easily-identifiable to guests • It protects your own clothing from getting dirty or damaged • It may protect you from chemicals and other related materials you work with • It ensures that you look smart and professional – improving the image of the housekeeping department and the establishment it. www.gajananshirke.com4
  5. 5. Personal Hygiene www.gajananshirke.com5
  6. 6. Other contents of the slides • Attributes of a Housekeeping Personnel • Pre-shift responsibilities • Guestroom cleaning – Entering the room – Bed making – Bathroom and toilet – Floor cleaning/Dusting & closing duties • Cleaning other areas www.gajananshirke.com6