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STRATEGIES FOR MANAGING EMPLOYEECONCERNS IN CHALLENGING ECONOMIC TIMESGail WhitcombMay 16, 2013
Monitor your own attitude Be disciplined when communicating withyour team either in person or in writing Stay in the rig...
Share good news Tell positive stories about what ishappening in your business and in yourindustry Share stories about te...
Address genuine concerns Talk about rumors and innuendo becausestaff is talking anyway Tell the truth – if you don’t kno...
Distinguish between global andlocal What’s happening in the economy andyour business are probably different Explain why ...
Share information quickly Make it easy for your team to getinformation – especially about theirbenefits or 401K Don’t le...
Coach your managers Make sure your managers are asforthcoming and straightforward as youare Coach them on influencing, m...
Use all channels ofcommunication Understand which methods ofcommunication work best for your teams –newsletters, stand-up...
Remember……. Be aware of your own stress levels – bodylanguage, facial expressions, try tomaintain a positive outward deme...
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Stategies for Managing Staff in Tough Times

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Strategies for management employee concerns in tough economic times

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Stategies for Managing Staff in Tough Times

  1. 1. STRATEGIES FOR MANAGING EMPLOYEECONCERNS IN CHALLENGING ECONOMIC TIMESGail WhitcombMay 16, 2013
  2. 2. Monitor your own attitude Be disciplined when communicating withyour team either in person or in writing Stay in the right frame of mind Be positive in your communications!
  3. 3. Share good news Tell positive stories about what ishappening in your business and in yourindustry Share stories about team members andthe great work they’re doing Ensure that managers are sharingpositivity with team members
  4. 4. Address genuine concerns Talk about rumors and innuendo becausestaff is talking anyway Tell the truth – if you don’t know, say youdon’t know Deliver your message with confidence
  5. 5. Distinguish between global andlocal What’s happening in the economy andyour business are probably different Explain why a larger economic problemmay not affect your company Share your strategies for keeping thecompany healthy
  6. 6. Share information quickly Make it easy for your team to getinformation – especially about theirbenefits or 401K Don’t let the water cooler be their sourceof what’s happening – communicate! Answer questions truthfully and help themmake good decisions if changes arecoming
  7. 7. Coach your managers Make sure your managers are asforthcoming and straightforward as youare Coach them on influencing, motivatingand inspiring others – critical skills neededin good times and bad
  8. 8. Use all channels ofcommunication Understand which methods ofcommunication work best for your teams –newsletters, stand-up meetings, socialmedia sites, email Use humor and positive stories whereappropriate If your business is going through a majorchange, set up a company-wide intranetand post regular updates
  9. 9. Remember……. Be aware of your own stress levels – bodylanguage, facial expressions, try tomaintain a positive outward demeanor YOU can set the tone for your staff – openand honest communication is the key

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