As information architects and UX practitioners we bring order and structure to other people’s problems. We have a problem of our own to tackle. How do we know if we are doing a good job? How can managers evaluate an IA’s performance? How do we define success so that we have a target to aim for? Like most knowledge work, there has been little progress in developing objective success criteria.
Gail demonstrates how to establish objective performance criteria for IAs and UXers, and how to focus on the business value of your contributions. She shares a framework you can use to create a shared understanding of success between you and your boss. This framework is based on management case studies, measurement tools, and knowledge worker productivity research.