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Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
GWatch:
Constructive Engagement
Workshop
04‐05 April 2011
Iloilo City
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Introduction to Dialogue
Learning objectives:
• Shared appreciation of dialogue in CE and SAc
• Shared appreciation of dialogue skills and strategies
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Constructive Constructive 
engagementengagement
SOCIAL ACCOUNTABILITY
Citizen monitoringCitizen monitoring
Gathering 
information
Analyzing and 
using information
Continuing 
dialogue
Collaborative 
problem‐solving
PFMPFM
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Assessing our Engagement
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Dialogue
a process of “shared exploration 
towards greater understanding, 
connection, or possibility”
The Co‐Intelligence Institute
NOT advocating BUT exploring
NOT arguing BUT understanding
NOT blaming BUT discovering
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
The Dialogue Journey
Dialogue
Enriching perspectives and 
achieving understanding
Framing choices and 
deliberating
Deciding
Implementing
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Some guidelines:
• We talk about what’s really important to us
• We really listen and try to understand each other
• We say what’s true for us and not make others wrong
• We can explore things and learn together
• We always make sure that everyone speaks 
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Dialogue as Effective Communication
Communication is exchange of information,
thoughts, ideas and emotions
MEANS
VERBAL
NON‐
VERBAL
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Effective communication: competencies
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Framing
Looking at how we define, 
construct and present our 
information and messages
for greater impact
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Why we need framing?
• More focused message = effective reception
• Reception of message depends on how sender is 
viewed by receiver (“positioning”)
• In dialogue, we need to create critical phase of 
opening up and committing to problem‐solving
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Framing Strategies
• Emphasize shared values or interests
• Try to be more specific in stating issues
• Describe consequences of issues or problems
• Be conscious of how you position
– Positions are images of speakers in an exchange
• Clarify who is expressing opinions/proposals
• Seek feedback, comments, suggestions
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Diagnosis of issues
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Framing our Message: Exercise
1. Refer to case study on budget re‐alignment
2. Discuss how you will frame your message:
• What is the problem?
• What is/are the possible solution/s?
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Active Listening
More focused listening to:
‐Understand both the substantive and 
emotional messages of sender
‐Motivate continuing communication
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Active Listening Strategies
• Pay attention:
– proper listening posture
– maintain eye contact
– take down notes
• Check understanding of message by paraphrasing
• Reflect core feelings expressed by sender
• Ask questions if necessary
• Give indications of understanding
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
• Use the Ladder of Inference:
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Using the Ladder of Inference
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Active Listening Exercise
• Volunteers: speaker, listener, 3 scorers
• For 5 minutes: 
– Speaker will talk on concerns about Gwatch
– Listener will practice active listening skills:
• Acknowledging feelings
• Asking questions
• Paraphrasing
– Scorers will monitor active listening skills
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
GWatch:
Constructive Engagement
Workshop
04‐05 April 2011
Iloilo City
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Day 1 Day 2
Dialogue journey: Strengthening CE in GWatch
Stakeholder 
analysis
Q1: 
Present 
situation
Q2: 
Desired 
situation
Effective 
communication
Q3: Approaches and strategies
Q4: 
Actions
Negotiation
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Collaborative Problem-Solving: Quadrant
tool
Quadrant 1:
Analysing our present situation
What is working? 
What is not working?
What are the causes?
Quadrant 2:
Describing our desired situation
What is our preferred 
future situation?
Quadrant 3:
Approaches and strategies
What are possible solutions?
Quadrant 4:
Action points or plans
How do we implement our 
selected solution?
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Quadrant 3: Exercise
Identifying options and solutions
Brainstorming is a tool for generating 
creative solutions to problems. 
• No criticism of ideas
• We can build on the ideas of others
• Generate as many ideas as possible
• Develop the ideas
• Prioritize/select our solutions
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Quadrant 3: Exercise
Identifying options and solutions
• Recall the areas for improvement and issues in 
our current engagement from Quadrant 1 (you 
can add to the list)
• With our vision for CE in mind (from Quadrant 
2), brainstorm on possible strategies to address 
the challenges and issues
• Prioritize or select the best strategies or options
Affiliated Network for Social Accountability
in East Asia and the Pacific
. . . connecting citizens to improve governance. . . connecting citizens to improve governance
Cambodia Indonesia Philippines Mongolia
Other things to consider:
Potential difficulties in implementation 
when you return to your organizations. 
(re‐entry)
Sustaining practice and learning in CE 
among the stakeholders and partners. 
(community of practice)
Measuring our success in doing and 
mainstreaming CE under GWatch. 
(indicators for monitoring/evaluation)

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Government Watch: Constructive Engagement Workshop - Quadrants 3 & 4

  • 1. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia GWatch: Constructive Engagement Workshop 04‐05 April 2011 Iloilo City
  • 2. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Introduction to Dialogue Learning objectives: • Shared appreciation of dialogue in CE and SAc • Shared appreciation of dialogue skills and strategies
  • 3. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Constructive Constructive  engagementengagement SOCIAL ACCOUNTABILITY Citizen monitoringCitizen monitoring Gathering  information Analyzing and  using information Continuing  dialogue Collaborative  problem‐solving PFMPFM
  • 4. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Assessing our Engagement
  • 5. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Dialogue a process of “shared exploration  towards greater understanding,  connection, or possibility” The Co‐Intelligence Institute NOT advocating BUT exploring NOT arguing BUT understanding NOT blaming BUT discovering
  • 6. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia The Dialogue Journey Dialogue Enriching perspectives and  achieving understanding Framing choices and  deliberating Deciding Implementing
  • 7. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Some guidelines: • We talk about what’s really important to us • We really listen and try to understand each other • We say what’s true for us and not make others wrong • We can explore things and learn together • We always make sure that everyone speaks 
  • 8. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Dialogue as Effective Communication Communication is exchange of information, thoughts, ideas and emotions MEANS VERBAL NON‐ VERBAL
  • 9. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Effective communication: competencies
  • 10. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Framing Looking at how we define,  construct and present our  information and messages for greater impact
  • 11. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Why we need framing? • More focused message = effective reception • Reception of message depends on how sender is  viewed by receiver (“positioning”) • In dialogue, we need to create critical phase of  opening up and committing to problem‐solving
  • 12. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Framing Strategies • Emphasize shared values or interests • Try to be more specific in stating issues • Describe consequences of issues or problems • Be conscious of how you position – Positions are images of speakers in an exchange • Clarify who is expressing opinions/proposals • Seek feedback, comments, suggestions
  • 13. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Diagnosis of issues
  • 14. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Framing our Message: Exercise 1. Refer to case study on budget re‐alignment 2. Discuss how you will frame your message: • What is the problem? • What is/are the possible solution/s?
  • 15. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Active Listening More focused listening to: ‐Understand both the substantive and  emotional messages of sender ‐Motivate continuing communication
  • 16. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Active Listening Strategies • Pay attention: – proper listening posture – maintain eye contact – take down notes • Check understanding of message by paraphrasing • Reflect core feelings expressed by sender • Ask questions if necessary • Give indications of understanding
  • 17. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia • Use the Ladder of Inference:
  • 18. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Using the Ladder of Inference
  • 19. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Active Listening Exercise • Volunteers: speaker, listener, 3 scorers • For 5 minutes:  – Speaker will talk on concerns about Gwatch – Listener will practice active listening skills: • Acknowledging feelings • Asking questions • Paraphrasing – Scorers will monitor active listening skills
  • 20. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia GWatch: Constructive Engagement Workshop 04‐05 April 2011 Iloilo City
  • 21. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Day 1 Day 2 Dialogue journey: Strengthening CE in GWatch Stakeholder  analysis Q1:  Present  situation Q2:  Desired  situation Effective  communication Q3: Approaches and strategies Q4:  Actions Negotiation
  • 22. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Collaborative Problem-Solving: Quadrant tool Quadrant 1: Analysing our present situation What is working?  What is not working? What are the causes? Quadrant 2: Describing our desired situation What is our preferred  future situation? Quadrant 3: Approaches and strategies What are possible solutions? Quadrant 4: Action points or plans How do we implement our  selected solution?
  • 23. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Quadrant 3: Exercise Identifying options and solutions Brainstorming is a tool for generating  creative solutions to problems.  • No criticism of ideas • We can build on the ideas of others • Generate as many ideas as possible • Develop the ideas • Prioritize/select our solutions
  • 24. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Quadrant 3: Exercise Identifying options and solutions • Recall the areas for improvement and issues in  our current engagement from Quadrant 1 (you  can add to the list) • With our vision for CE in mind (from Quadrant  2), brainstorm on possible strategies to address  the challenges and issues • Prioritize or select the best strategies or options
  • 25. Affiliated Network for Social Accountability in East Asia and the Pacific . . . connecting citizens to improve governance. . . connecting citizens to improve governance Cambodia Indonesia Philippines Mongolia Other things to consider: Potential difficulties in implementation  when you return to your organizations.  (re‐entry) Sustaining practice and learning in CE  among the stakeholders and partners.  (community of practice) Measuring our success in doing and  mainstreaming CE under GWatch.  (indicators for monitoring/evaluation)