= market success
Fuse Customer Insight into
your strategy for a BIG WIN
or sit down and prepare for
an EPIC FAIL!
of CEOs are focused on
c e t i me
unso l i ci t ed
84% Customer Insight into action
of outperforming CEOs translate
% of outperforming CEOs are implementing extensive changes
to improve the understanding of individual customer needs
Listen not just to your customers, but to your
employees! (they interact with your customers!)
retention is the
believe they deliver
a superior experience customers agree
of brands received
good or excellent
Scores this year.
Customer Experience across Place Product and People = profits
2012 CLICKFOX Brand Loyalty Study
shows the top brands consumers couldn’t live without:
Brand known worldwide
for legendary customer experience, personalized customer journey
across multiple touchpoints and employee empowerment
Companies that prioritize customer experience have
Don’t just connect with your customers,
connect across your organization to share
insight and create competitive advantage!
86% of loyal
Go To Marke
of its customer base
every 5 years
are willing to pay up to
for products and services
of customers tell
why they take
The average business
69% of customers show loyalty by spending more
Want to GROW your Share of Wallet?
Stay connected throughout the
customer lifecycleand ASK for their business!
Mature companies entering new markets
of the time
If I had an hour...I would
spend 59 minutes defining
the problem and 1 minute
Let us fuse Customer Insight
into your Solution!
Have 1 minute? Let’s connect!
w w w. f u s e l i n e c x . c o m | 7 0 3 . 3 6 2 . 8 8 73
Gartner Group and “Leading on the Edge of Chaos”, Emmett C. Murphy and Mark A. Murphy