Driving digital transformation

1. Driving Digital Transformation September 2nd 2015 Taraz Nadarajah – taraz.nadarajah@aus.fujixerox.com

2. Digital Transformation “You need to transform your business by applying digital thinking across everything you do.” —Forrester Research, March 2014 2

3. Age of Consumer 3

4. Digital Disruption in Our World 4 Pressure to automate and simplify business processes • Customer Expectations – Fast response; seamless experience any time, anywhere • Cost containment – Improve bottom line performance (savings of up to 90% possible*) • Competitive Threats – small nimble companies empowered by cloud, global service infrastructure stealing customers Office of the Future fueled by mobility, personal productivity • Technology decision making shifted to LOB • Mobile workers and departments focused on productivity in a mobile world • Emphasis on top-line growth, by whatever (technology) means necessary *McKinsey & Co., 2014

5. Digital Transformation 5 Airbnb earned $632M in New York City in just one year, and caused the Parisian hotel industry to lose $250M in 2012. Uber is challenging taxi and car ownership businesses. Walmart is actively recruiting top talent from Silicon Valley. Digital brings disruption and also significant opportunity. Highest-growth companies are those leveraging digital approaches. High-growth companies use data and analytics to improve marketing impact: 86% vs. 65% High-growth companies recognize the strategic importance of digital channels: 84% vs. 67% High-growth companies provide a consistent experience across all channels: 80% vs. 59% Revenue creation Market Valuation Profitability Digirati Fashionistas Conservatives Beginners +9% +25% +12% +6% –11% –12% ─10% +9% +7% – 4% – 24% –7% Digital leaders get the best financial results. Source: MIT Sloan/Cap Gemini Accenture, 2014

6. Many Business Processes Still “Untamed” 6 Sales & Marketing •Customer & Sales Portals •1:1 Campaigns •Data Analysis All Departments •Social Media Use •Collaboration •Document Sharing •Printing Front Office: Enhance engagement with customers Back Office: Improve and streamline all your operations Finance/Accounting •Accounts Receivable •Accounts Payable •Asset Management Legal •Contracts •Compliance HR •Records •On boarding •Approvals •Time Off Business Operations •Claims •New Accounts •Account administration

7. 7 Digital Disruption in our Customers World Trusted Advisors & Support Technology Stack Systems of Engagement Systems of Record ERP CRM ECM HR Business Workflows Drive overall business-wide productivity, reducing cost and increasing transparency Personal Workflows Drive personal productivity around discrete documents and ad-hoc relationships

8. Streamline processes to greatly reduce costs Establish new levels of engagement & collaboration Transform & simplify customer interactions Business Value Stairway 8 Value Proposition Reduce Operating Costs Optimise Customer Experience Digitise paper for better access & compliance IMPROVE Visibility of Information ACHIEVE Operational Excellence INCREASE Customer Intimacy DELIVER Organisational Agility Business Evolution Embedded Capture Print/Copy Tracking Intelligent Capture Content Management Print Management Print-on-Demand/Mobile Print Intelligent Capture Content Management Workflow Automation Mobility Case Management Customer Communications

9. Software & Solutions Technology Stack 9 Intelligent Capture Content Management Workflow Automation MFD Fax Email Mobile WebSmart Forms LOB Systems Core technology and service components – the foundation for customer solutions ContinuousImprovement DataandWorkflow,PerformanceAnalytics TrustedAdvise&Support Consulting,ProfessionalServices,Support,Operations Process, Automate and Integration Industry (Vertical) Solutions Multi-channel ingestion, capture and smart processing Securely, store, share and manage information Documents Store Share & Collaborate Search Secure Mobile Lifecycle Forms Workflow Customer Communications Multi-channel Personalised Customer Communications & Content Generation Print Management Administration and management of print equipment Cost Recovery Security Sustainability Utilisation Wiki/Blogs Administer Documents Mail Email Web Mobile Social SMS Video Dashboards eCommerce Call Centre Cross-Industry (Horizontal) Solutions Onramp OffRamp Mobile Rules Reporting

10. Automate and simplify our customers’ business processes with a focus on eliminating inefficiencies from paper-based workflows. Workflow Automation 10 As part of our clients’ Digital Transformation, we are typically being asked to help our clients: Improve the Customer Experience • Digitise customer engagement • Digitise legacy products and services • Guide customer experience using predictive analytics Improve Operational Excellence • Extend digital universe to suppliers, partners and employees • Remove cost from all areas of operations • Automate processes for agility

11. Intelligent Capture Solutions Import and digitise content from a variety of sources into enterprise systems and processes. Challenges It Addresses • Helps make the transition from paper to digital, while enhancing the value of the remaining paper in their business processes. • Removes content silos and complex steps from processes that involve physical documents. Benefits and Expected Outcomes • Significantly reduces paper in general office applications. • Provides easier access to digital technology. • Enables multi-channel and consistent capture of and access to digital material. 11

12. Content Management Solutions Easily capture, store, share and transform paper-based and electronic documents with Enterprise Content Management, either on-premises or delivered as an on-site Software as a Service (SaaS) offering, with included services for configuration, implementation and support. Challenges It Addresses • Automates business processes to take minutes instead of weeks. • Speeds information to customers; increases satisfaction and loyalty. • Standardizes your business processes and achieves compliance. • Integrates with your environment, including your multifunction printers. Benefits and Expected Outcomes • Reduced Cost: Remove cost and complexity from document-centric workflows. • Increased Employee Productivity: Enable workers to process and use documents more effectively. • Lower Liability and Risk: Automated, repeatable processes support process optimization, risk assessment, audit reporting and compliance. 12

13. Customer Communications Personalised, relevant, multi-channel communication solutions which improve interactions, growing revenue and customer engagement Challenges It Addresses • Enhancing customer experience to retain/grow • Dynamic Personalised two-way communications across the channel mix (email, web, print, social, etc) • Measureable ROI Benefits and Expected Outcomes • Enhance customer loyalty/advocacy • Provide a consistent experience across all channels • Use data & analytics to improve marketing impact 13

14. Workflow Automation Approach 14 Domain Expertise • Dedicated industry and process experts ensure quality recommendations • Deep bench of technology platforms and staff drive successful outcomes Methodology • Assessments identify macro trends within an organization or process • Big data analysis identifies trends across millions of data points • Industry aligned methodologies assure project success. Platforms • Cloud and on-premises platforms for content management, business process management, image capture and transformation, business process automation • Data extraction from enterprise systems Professional Services • Certified solutions architects and delivery teams ensure rapid time to deployment • On-site, near-site or offsite service capabilities • Global delivery and management, with 24/7 monitoring and support Combining experience and vision to drive innovation across your business.

15. Print Management Solutions Help customers manage and control the use of documents within their organisation while controlling costs. Challenges It Addresses • Wasting time, money, and resources due to inefficient printing and copying • Inaccurate distribution of expenses due to unknown usage of equipment by various departments or cost centres • Breakdown in security due to confidential or sensitive printouts lying around the office unclaimed • Lost productivity through the use of cost control tools that are difficult to use, implement, and maintain • Draining IT support resources with excessive printing-related calls to the help desk Benefits and Expected Outcomes • Gain new insight into your printing operations and increase cost recovery by accurately charging documents to departments or cost centre codes • Control access to reduce waste by determining who can print or copy to what devices and how much • Maintain security and confidentiality by requiring users to release prints at the device when they enter their PIN code • Boost employee productivity by allowing users to output documents closer to where they're needed and avoid devices that are inoperable • Speed ROI with centralized equipment administration to reduce IT resource requirements, improve service levels, and lessen demand on help desks 15

16. 86CONSULTANTS have more than 950Years of combined experience in Information Technology Our people have made Fuji Xerox Australia what it is today - a leading edge document technology and services company. We are a values based organisation and our customers are at the centre of everything we do. Professional Services

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