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Facilities Management 2.0


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Presentation at be2camp and working buildings - 'the industry formerly known as FM'

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Facilities Management 2.0

  1. 2. Facilities Management 2.0 Industry formerly known as FM Martin Brown fairsnape
  2. 4. Messages with emotions Maps with icons that show peoples whereabouts Messages via Twitter Peoples whereabouts via Google Latitude 2004 2009 The future is closer than you think
  3. 5. Industry formerly known as FM <ul><li>Sustaining FM </li></ul><ul><li>Modelling Information </li></ul><ul><li>FM Value </li></ul><ul><li>FM2.0 through Web2.0 </li></ul><ul><li>FM Experience </li></ul><ul><li>FM Foresight </li></ul><ul><li>Events, Conferences, Sharing </li></ul>
  4. 6. Facilities Management 2.0 <ul><li>Web 2.0 and Social Media </li></ul><ul><li>Cloud Computing </li></ul><ul><li>Communications </li></ul><ul><li>Crowd Sourcing </li></ul><ul><li>Virtual Worlds </li></ul><ul><li>Smart FM </li></ul>
  5. 8. Facilities that
  6. 10. FIM - Facilities Information Modelling BIM … An Emerging Democracy All it takes is a willingness to share information .....“The more you horde information, the less we want to work with you,” … . “If you try to close things down, that’s when errors start happening. By making it transparent, you can see problems earlier.
  7. 11. FM Experience – no longer just about buildings <ul><li>Localism - Community based FM </li></ul><ul><li>User Experience </li></ul><ul><li>FM Collaborative Capital </li></ul><ul><li>Post Occupancy Evaluation (RIP) </li></ul><ul><li>User Journey </li></ul>If architecture is frozen music then facilities management is the concert that brings it alive
  8. 13. Controlling buildings through virtual worlds Smart building management from within second life. FM within virtual worlds
  9. 15. Sustaining FM - Current and emerging trends <ul><li>Energy management …rising costs of energy … possible peak oil fuel availability … online </li></ul><ul><li>Carbon Management + Trading Built Environement 43% </li></ul><ul><li>Route to Zero moving towards a zero carbon industry </li></ul><ul><li>EPC/BREEAM/LEED/Carbon Trust Standard public visual statement of FM </li></ul><ul><li>FM Green Skills / Re-skilling … green and social FM are too low … </li></ul><ul><li>Water Management managing water as a resource </li></ul><ul><li>Cradle to Cradle re-cycling is down-cycling and not sustainable </li></ul>
  10. 16. A public visual statement of FM sustainability performance … to From a traditional FM ‘switch off the lights’ energy management approach …to And mashing energy data…. Pachube A recognition of cradle to cradle zero waste, zero footprint, zero Facilities Management?
  11. 18. <ul><li>move the debate from ‘sustainability’ to one of ‘resilience’ </li></ul><ul><li>collaborate through web2 and social media </li></ul><ul><li>engage with open conversations and debates </li></ul><ul><li>push for appropriate open source </li></ul><ul><li>promote web2 as an enabler for CO2 reduction </li></ul><ul><li>join the 10:10 pledge </li></ul><ul><li>cause no unnecessary harm </li></ul>the be2camp sustainability manifesto Make sustainability in the built environment open source . Sustainability is too important an issue to be done behind ‘closed doors’ because … we cannot solve today’s problems by using the same kind of thinking we used when we created the problems…
  12. 19. FM is constantly questioning, or being questioned as to the value it adds to a business. Value Models (eg 1:5:200) demonstrate FM leverage does not arise from ‘building maintenance’. Value is added through facilities management aligned to business needs but is destroyed through facilities management that is costly to operate and fails business needs, in addition the industry knows little of how it adds long-term value to customers or society. Although the 1:5:200 paradigm of thinking may have its critics (not every facility will be 1:5:200) it helps to demonstrate where value and leverage occurs throughout the facilities lifecycle. Defence Estates and NHS sectors amongst others realise this leverage and often procure construction through FM organisations as in the DE Prime Contracting programme of works. FM Value
  13. 20. Events… from conference to un-conference from workshops to barcamps from fee to free*
  14. 21. <ul><li>Be-2-camp: the world‘s first un-conference focused on Web 2.0 and the built environment. </li></ul><ul><li>Be2camp is a place for people interested in latest web 2.0 applications to help build a better, more sustainable built environment - from planning and design through construction to occupation and facilities management </li></ul><ul><li>FREE : participation, attend, web tools, access to materials </li></ul><ul><li>Be2camp Working Buildings 2009 ON NOW in the London Room </li></ul><ul><li>Plans for be2camp in place for Sydney, Chicago and ????? </li></ul>
  15. 22. co-founders @pbroviak @fairsnape @eepaul @jodiem Based on @jodiem slide
  16. 23. FM Foresight – FM Future Scenarios - alternative paths
  17. 24. FM Foresight – FM Future Scenarios - alternative paths Market economy to social economy As we move from a primarily finance based economy to a more balanced, even social based economy, so FM will shift from hard ‘building’ performance to softer people, social and community based FM performance. Convergence of web2.0, smart buildings and ubiquitous computing technology will challenge traditional and change facilities management approaches, Smart fm + Web2.0 ubiquitous computing Facilities Management becomes focused only on management of assets as a hard services sector. Asset Management FM continues to be reactive to change and looses ‘collective’ direction, breaking into sectors which have more pull than FM can exert as an holistic sector, for example asset management, services engineering, people management, IT etc Reactive Facilities Management as a sector was created in a Thatcher market driven economy paradigm and as Prof Keith Alexander comments, may not be sustainable within other economies. FM has no future Change in business and office dynamics result in 24/7 operations, often global coupled with a virtual office 24/7 and Virtual FM
  18. 25. Facilities Management 2.0 Martin Brown fairsnape