HEAT Service Level Agreement Quick Tip

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Learn how to enable IT users to select from predefined business rules or build custom workflow with time and action-based rules wizards to provide service level threshold monitoring for SLA's, OLA's and underpinning contracts. See how users can quickly and easily customize and automate the workflow and processes including escalations, employee set-up, and change processes; all without the need of a programmer.

Learn more: http://frontrange.com/service-management

Published in: Technology
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