E-mail

Best
Practices
Friday Explorer Session 3
Ankita Sinha
An Introduction to E-mail Marketing
• A digital marketing tool

• Communicate on a personal level with the TG
• Cheaper an...
Emailer Journey
Sender
Name

Subject
line

Pre-header

Body

Interaction

Closing
Best Practices
Send mails only to those who give consent

Unsolicited

Permission
Based

Opt-in
Double
Opt-in
‘From’ Names & Subject Line
•
•

Recognizable and consistent „Sender‟ name
Subject Line:
– Should indicate what the messag...
Segmenting and targeting
•

Building your list of subscribers, prospects and customers

(Events, Prospect calls, Lead form...
Mail Body
•

Focus on „above the fold‟ i.e. top of the mail

•

Cover main message in the 1st scroll

•

Avoid including a...
Email design – Main Components

•
•
•
•
•
•

Branding
Main Message
Social media links
CTA
Web links
Unsubscribe Link
HTML or Plain Text or Both?
•
•
•

Plain Text- no formatting
Rich Text- Can format text and allows access to web links
HTM...
Deliverability Challenge
•

FALSE POSTIVE
– Owing to stringent spam filters, ISPs sometimes spam /block the legitimate
Per...
How to avoid Spam
•

Get added to Recipient‟s Address Book

To ensure receipt of our emails, please add something@yourcomp...
Key Provisions of CAN-SPAM
1. The email message must not have misleading of falsified header information.

2. The message ...
Bouncing mails
•

Reasons:

– The recipient inbox is full.
– The recipient email address does not exist or is spelled inco...
How to Reduce Bounce Rates?
•

Includes subscription management links in your emails and encourage subscribers
to update t...
ISPs
Whitelists- List of IP Addresses those have maintained email standards

Blacklists- Lists of domains and IP addresses...
SPAM Control by some leading ISPs
•

AOL- Sender Policy Framework (SPF) records

•

Microsoft: (MSN / Hotmail)
– Sender ID...
Challenges Faced
ISPs
•
•
•
•
•

Does not provide feedback loops
Has list-unsubscribe header
No Whitelist
Does not disclos...
Recommendations
•

Consistently send from the same IP address(es)

•

Use the same “From:” domain based on the type of ema...
Gmail Inbox
Tab categories
Gmail users have the ability to influence how messages are labeled by:
• Starring a message
• Right-clicking and selecting...
•

Microsoft‟s patented SmartScreen anti-spam filtering technology

•

Sender Reputation Data- filters the spams on the ba...
• Unsubscribe methods
1. Similar to gmail- Unsubscribe header
Too many newsletters? Unsubscribe.

2. If the List-Unsubscri...
Other Features
• Scheduled Cleanup:
Scheduled cleanup allows users to set rules to automatically delete old emails,
and on...
•

Categorization:
Similar to Google Tab inbox- but customizable
Mobile E-mail
Optimize your email for mobile
•

With use of Mobile specific CSS, design skinnier layout that lacks visual clutter

With ...
•
•

•

Shorter, more concise emails+ narrow layouts specifically designed
(max width 500-600 px)
Avoid single column layo...
•

Adding progressive disclosure (for heavy content)

•

Building fluid layouts
Applies a percentage width to elements tha...
Parameters to gauge E-mailer Performance
•
•
•
•

Open Rate- Number of mails opened
Bounce Rate
Click Through Rate- number...
Examples
Transactional Mailer
‘Forward to a Friend’ CTA
button right on top
CTA is featured above and
below the fold to take the
same action
Discussion
Thank You
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
3   Best Practices for Email Marketing
Upcoming SlideShare
Loading in …5
×

3 Best Practices for Email Marketing

888 views

Published on

Friday explorer takes you though the basics of email marketing and some best practices when creating and sending emailers.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
888
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3 Best Practices for Email Marketing

  1. 1. E-mail Best Practices Friday Explorer Session 3 Ankita Sinha
  2. 2. An Introduction to E-mail Marketing • A digital marketing tool • Communicate on a personal level with the TG • Cheaper and faster medium • Evolved from mere communication tool to a marketing toolAwareness>>Reminder>>Conversion>>Loyalty
  3. 3. Emailer Journey Sender Name Subject line Pre-header Body Interaction Closing
  4. 4. Best Practices
  5. 5. Send mails only to those who give consent Unsolicited Permission Based Opt-in Double Opt-in
  6. 6. ‘From’ Names & Subject Line • • Recognizable and consistent „Sender‟ name Subject Line: – Should indicate what the message is all about – Avoid ALL CAPS, punctuation symbols – Less Characters (preferably between 20-50) – Certain Set of Words to be avoided Free You are a winner! Double your income Discount Earn Money Get Paid etc Don‟t Delete Stop You have been selected
  7. 7. Segmenting and targeting • Building your list of subscribers, prospects and customers (Events, Prospect calls, Lead forms on web, Point-of-sale sign up forms etc) • Personalization can be done by inserting mail-merge fields into the message • Targeted mail with valuable and relevant content works the best (it starts at stage if sign up) • Relevance and Frequency of sending mails
  8. 8. Mail Body • Focus on „above the fold‟ i.e. top of the mail • Cover main message in the 1st scroll • Avoid including any attachments, flash or video • Content should not be image dependent – Use ALT tags to describe the images (in case images don‟t load) • Maintain good balance between text and images • Use commonly supported fonts • Design should reflect your corporate identity and branding • Links should always be underlined and highlighted in different color • Social Media Links to be included upfront • Rounded buttons/gradient to be avoided
  9. 9. Email design – Main Components • • • • • • Branding Main Message Social media links CTA Web links Unsubscribe Link
  10. 10. HTML or Plain Text or Both? • • • Plain Text- no formatting Rich Text- Can format text and allows access to web links HTML With an internet standard called MIME (Multipurpose Internet Mail Extensions), messages can go in ‘multipart’ format Always create a text version of every newsletter that is sent out. Without a text version, the message will either show up blank or show up as garbled HTML code for the percentage of recipients who cannot view HTML messages
  11. 11. Deliverability Challenge • FALSE POSTIVE – Owing to stringent spam filters, ISPs sometimes spam /block the legitimate Permission-based mailers
  12. 12. How to avoid Spam • Get added to Recipient‟s Address Book To ensure receipt of our emails, please add something@yourcompany.com to your Address Book. Thank you! • Understanding SPAM, anti-spam legislation, blacklisting • Maintaining an „opt-out‟ list is of utmost importance • Keep your IP Address off the black-list • Use ESPs– Send through their white-listed servers – Enhance inbox placement
  13. 13. Key Provisions of CAN-SPAM 1. The email message must not have misleading of falsified header information. 2. The message must not have a misleading subject line. 3. Senders must remove all unsubscribe requests within 10 business days. 4. Commercial email must display the physical postal address of the sender. 5. Any unsolicited emails must clearly identify that it‟s an advertising message, and contain a prominent notice that gives the recipient the opportunity to decline further emails from you.
  14. 14. Bouncing mails • Reasons: – The recipient inbox is full. – The recipient email address does not exist or is spelled incorrectly – The mail server at the ISP of the end recipient is temporarily down or unreachable – The mail server is blocking the message due to content-based spam filter or blacklist-filtering
  15. 15. How to Reduce Bounce Rates? • Includes subscription management links in your emails and encourage subscribers to update their information if it ever changes • Use the mail or phone to update the email address of anyone who is repeatedly bouncing.
  16. 16. ISPs Whitelists- List of IP Addresses those have maintained email standards Blacklists- Lists of domains and IP addresses that have been reported or accused of sending spam Feedback loops- Set up with Internet Service Providers. Once a feedback loop is set up, the ISPs will contact you and ask you to deal with the complaint. If a feedback loop is not set up, the ISPs may blacklist you without giving a chance to defend yourself.
  17. 17. SPAM Control by some leading ISPs • AOL- Sender Policy Framework (SPF) records • Microsoft: (MSN / Hotmail) – Sender ID Framework (SIDF) – SmartScreen- content filtering technology – Brightmail to filter junk email • Yahoo – SpamGuard.- Content Filter SpamGuard – “Spam” button located above the message that members can use to manually report spam messages.
  18. 18. Challenges Faced ISPs • • • • • Does not provide feedback loops Has list-unsubscribe header No Whitelist Does not disclose use of public blacklists Uses its community of users to determine whether email is spam or not
  19. 19. Recommendations • Consistently send from the same IP address(es) • Use the same “From:” domain based on the type of email • Authenticate sending domains with DKIM and SPF • Gmail advises the best way to reach the inbox is by complying with their Bulk Sender Guidelines – Publish an Sender ID record and sign with DKIM – Have an Unsubscribe link prominent
  20. 20. Gmail Inbox Tab categories
  21. 21. Gmail users have the ability to influence how messages are labeled by: • Starring a message • Right-clicking and selecting the desired tab from the • “Move to tab” menu • Dragging and dropping a message into the primary folder
  22. 22. • Microsoft‟s patented SmartScreen anti-spam filtering technology • Sender Reputation Data- filters the spams on the basis of SRD Network (votes from selected user telling whetehr e-mailer is spam or not) • Junk Mail Reporting Progra m (JMRP) – A Feedback loop service to alleviate false complainers from the list • Microsoft does not maintain an internal proprietary whitelist
  23. 23. • Unsubscribe methods 1. Similar to gmail- Unsubscribe header Too many newsletters? Unsubscribe. 2. If the List-Unsubscribe header is not included 3. Sweep Feature- unsubscribe from the mail in question
  24. 24. Other Features • Scheduled Cleanup: Scheduled cleanup allows users to set rules to automatically delete old emails, and only keep the latest from a sender. Thus senders that send multiple times a day, a different From: addresses for each mail stream may be needed.
  25. 25. • Categorization: Similar to Google Tab inbox- but customizable
  26. 26. Mobile E-mail
  27. 27. Optimize your email for mobile • With use of Mobile specific CSS, design skinnier layout that lacks visual clutter With CSS Without stylesheet
  28. 28. • • • Shorter, more concise emails+ narrow layouts specifically designed (max width 500-600 px) Avoid single column layout as zooming in on text on a mobile device can be tricky. Big thumb friendly clickable social media icons
  29. 29. • Adding progressive disclosure (for heavy content) • Building fluid layouts Applies a percentage width to elements that gracefully adapts to the width of the viewport http://preview.smartfocusdigital.com/go.asp?/mPJSB64F/bEST001
  30. 30. Parameters to gauge E-mailer Performance • • • • Open Rate- Number of mails opened Bounce Rate Click Through Rate- number of customers clicking on links in the mailer Un-subscription Rate
  31. 31. Examples
  32. 32. Transactional Mailer
  33. 33. ‘Forward to a Friend’ CTA button right on top
  34. 34. CTA is featured above and below the fold to take the same action
  35. 35. Discussion
  36. 36. Thank You

×