2012 Nonprofit Social Networking Benchmark Report

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Blackbaud, NTEN and Common Knowledge just released the fourth annual 2012 Nonprofit Social Networking Benchmark Report. We learned a lot of things, but one prevailing theme stood out - despite limited budgets and staffing, nonprofits continue to find great value in their fast-growing social networks.

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2012 Nonprofit Social Networking Benchmark Report

  1. 2012 Nonprofit Social Networking Benchmark Report (4th Edition) TOP 12 INSIGHTS FOR 20125/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 1
  2. Frank Barry Jeff Patrick Dir. Digital Marketing, Blackbaud President, Common Knowledge @franswaa @commonknow netwitsthinktank.com commonknow.com5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 2
  3. DOWNLOAD THE REPORT TODAY www.NonprofitSocialNetworkSurvey.com Get the INFOGRAPHIC also … http://bit.ly/npsocial5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 3
  4. #1: FACEBOOK UP 30%. TWITTER UP 81%. Facebook: 8,317 Twitter: 3,290 98% on Facebook 93% on any CSN5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 4
  5. #2: AVG. 2.1 FACEBOOK PAGES / 1.2 TWITTER ACCOUNTS Maximum: 70 FB Pages; 100 Twitter Accounts Median: 1 FB Page; 1 Twitter Account Just 3% have >5 FB Pages; 2% >5 Twitter Accounts5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 5
  6. #3: COST OF A NEW SUPPORTER $3.50 Average Cost of a Facebook Like $2.05 Average Cost of a Twitter Follower * Self-reported by 300+ survey respondents5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 6
  7. #4: VALUE OF A NEW SUPPORTER *Average 12-Month Value of a Facebook Supporter: The total revenue received from the supporter over the 12 months following acquisition. Self-reported by 300+ survey respondents5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 7
  8. #5: MOST COMMON FUNDRAISING TACTIC ON FACEBOOK IS AN INDIVIDUAL ASK Note: 54% of respondents NOT Fundraising on Facebook5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 8
  9. #6: SOCIAL NETWORKING STAFFING FOR SOCIAL NETWORKING CLIMBS - SLOWLY 2010 2011 2012 >0 Staff for SN 85% 86% 89% 2010 2011 2012 ¼ FTE for SN 67% 61% 56% 2011 2012 Delta ½ FTE for SN 11% 12% +1% ¾ to 1 FTE 8% 10% +2% 1 ¼ to 2 FTEs 5% 8% +3% > 2 FTEs 2% 3% +1%5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 9
  10. #7: TOP 3 FACTORS FOR SUCCESS STRATEGY: We took the time to develop a vision and strategy for our commercial social networking program.5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 10
  11. #7: TOP 3 FACTORS FOR SUCCESS PRIORITIZATION: Our executive team prioritized social networking for the organization.5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 11
  12. #7: TOP 3 FACTORS FOR SUCCESS STAFFING: We created a new position or added staff specifically focused on our commercial social networking program.5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 12
  13. #8: FACEBOOK ADVERTISED USED PRIMARILY FOR NON-FUNDRAISING GOALS5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 13
  14. #9: G+ STRUGGLING &PINTEREST POPS Google: 90 million registered Users (January 2012) Respondents: - 23% Presence on Google+ - 47 members in average Community Size Popped in survey as the ONLYnew social network. Pinterest: 11.3 million Unique visitors 15.8 minutes Avg time on site 80% % audience women5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 14
  15. #10: HSN USE HOLDS STEADY AT 13%5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 15
  16. #11: HSN COMMUNITY SIZE GROWS BY 265% 21,7915/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 16
  17. #12: OPEN SOURCE TAKES OVER #1 SPOT5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 17
  18. KEY TRENDS – PART 15/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 18
  19. KEY TRENDS – PART 25/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 19
  20. QUESTIONS? http://bit.ly/npsocial5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 20
  21. 5/31/2012 #BBSocial | http://bit.ly/npsocial | @franswaa 21

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