Dart Unit 03 Shelter Organization


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Shelter Organization module for the Disaster Animal Response Team (DART).

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  • DART Team Training 04/07/10
  • DART Training 04/07/10 Purpose: To discuss the different types of shelters that DART members may work with.
  • DART Training 04/07/10 Purpose: To get participants thinking about the different locations they may be deployed in.
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • DART Team Training 04/07/10
  • PEP Team Training 04/07/10
  • PEP Team Training 04/07/10
  • Dart Unit 03 Shelter Organization

    1. 1. + + +
    2. 2. Unit 3: Shelter Organization © 2006-2010 Frans Hoffman
    3. 3. <ul><li>Pet Friendly Shelter </li></ul><ul><ul><li>Attached to evacuation center </li></ul></ul><ul><ul><li>Few unaccompanied animals </li></ul></ul><ul><ul><li>Owners care for their pets </li></ul></ul><ul><li>Emergency Animal Shelter </li></ul><ul><ul><li>Owned animals fostered </li></ul></ul><ul><ul><li>Displaced (lost) animals </li></ul></ul><ul><ul><li>Rescued animals </li></ul></ul><ul><li>Relocated Animal Shelter </li></ul><ul><ul><li>Existing animal shelter relocated because of disaster </li></ul></ul><ul><li>Hosted Animal Shelter </li></ul><ul><ul><li>Relocated existing animal shelter temporarily attached to existing animal shelter </li></ul></ul>A Pet Friendly Shelter concentrates on temporary facilities near evacuation centers for human animals. In this training we will discuss both a Pet Friendly Shelter and its stand alone version: an Emergency Animal Shelter.
    4. 4. <ul><li>Shelter locations coordinated with local Emergency Operations Center, most likely Operations Section </li></ul><ul><li>Ideal is Pet Friendly Shelter (coordinated with American Red Cross) </li></ul><ul><li>Stand-alone Emergency Animal Shelter requires more volunteers </li></ul><ul><li>Pre-staged animal emergency response trailers may be provided by Contra Costa County Animal Services (there are only 3 trailers for the County) </li></ul><ul><li>Additional supplies (Pet Smart Charities etc.) and volunteers (Noah’s Wish etc.) may arrive after 7 days or more </li></ul><ul><li>Locations will vary depending upon the location and type of disaster </li></ul><ul><ul><li>Near a Red Cross shelter (if available) </li></ul></ul><ul><ul><li>School Campuses </li></ul></ul><ul><ul><li>Churches </li></ul></ul><ul><ul><li>Community Centers </li></ul></ul><ul><ul><li>Corporate Buildings </li></ul></ul><ul><ul><li>Shopping Malls </li></ul></ul><ul><ul><li>Parking Lots </li></ul></ul><ul><ul><li>Sporting Facilities </li></ul></ul><ul><ul><li>Etc. </li></ul></ul>
    5. 5. <ul><li>Near an evacuation (“Red Cross”) shelter </li></ul><ul><ul><li>“ pet owners provide care” Reality: 2 out of 5 animal owners unable to care for their animal </li></ul></ul><ul><li>Owners transport animals </li></ul><ul><ul><li>intake/exit processes </li></ul></ul><ul><li>Animals to be safe and secure </li></ul><ul><ul><li>security operations </li></ul></ul><ul><li>Animals to be kept healthy: </li></ul><ul><ul><li>veterinary medical services </li></ul></ul><ul><ul><li>medical protocols for intake etc. </li></ul></ul><ul><li>Owners need animal food, sanitation </li></ul><ul><ul><li>Supplies / logistics </li></ul></ul>Photo Courtesy of Noah’s Wish
    6. 6. <ul><li>Mock Layout Temporary Animal Shelter </li></ul><ul><ul><li>Includes services normally not needed for a pet friendly shelter </li></ul></ul><ul><ul><ul><li>Farm Animals are unlikely to be among the animal population. Horses, pet goats etc. are likely to turn up </li></ul></ul></ul><ul><li>Amenities for humans (bathrooms, breaks, canteen, office area) </li></ul><ul><li>Fences should separate species as much as possible (there are always escape artists) </li></ul><ul><li>Size (2+ acres) is critical for success </li></ul>
    7. 7. <ul><li>Signs clearly posted explaining shelter policies/procedures and safety rules </li></ul><ul><li>Public access to animal areas limited </li></ul><ul><li>Staff, volunteers and owners must sign in/out </li></ul><ul><li>Workers must wear ID and uniform </li></ul><ul><li>Paperwork must be filled out as completely as possible </li></ul><ul><li>Animals must have proper identification </li></ul><ul><li>No access for media without authorization by shelter manager </li></ul>A schedule for the day should be posted to help owners plan their days. Notice how the cages are to be covered at 8 and the morning schedule begins at 7. The animals will have ‘quiet time’ from 8 pm until 7 am. Photo: Noah’s Wish
    8. 8. <ul><li>Around The Clock: Owners and animals may arrive at any time of day/night </li></ul><ul><li>Hours of operation based on community needs, human shelter </li></ul><ul><li>Typical DART Team Functions: </li></ul>Photo Courtesy of Best Friends Animal Society As discussed in the Introduction to the DART Team, there are different types of shelters. Each type has its own procedures and staffing needs. In this training we concentrate on the Pet Friendly Shelter. Staffing needs vary on the basis of the type of shelter involved. However, staffing should be 24/7. There can be 3 shifts. The night shift may consist of a skeleton crew. On the other hand, experience with major disasters has shown that most of the intake may take place during the evening and the night. Shelter Manager 1 (may have Command Staff) Intake Team 1-2 teams of 3 people each Medical Team 1 team of 2 people veterinarian / registered veterinary technician Animal Care Teams 1 team per 30 animals 2 people per team, number of team depends on animal population Safety Team 1 team of 2 people
    9. 9. Ideally , a shelter for 300 animals will have a minimum of 28 people for a day or evening shift… Again, under ideal circumstances, that would mean 60+ people for 24/7 care… Then there is reality.
    10. 10. <ul><li>Shelter Supervisor is in charge at the shelter </li></ul><ul><li>Directly Responsible For: </li></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Volunteer Coordination </li></ul></ul><ul><ul><li>Procurement </li></ul></ul><ul><ul><li>Administration </li></ul></ul><ul><ul><li>Public Information </li></ul></ul><ul><ul><ul><li>Media </li></ul></ul></ul><ul><ul><ul><li>Red Cross </li></ul></ul></ul><ul><ul><ul><li>Owners </li></ul></ul></ul><ul><ul><ul><li>Etc. </li></ul></ul></ul><ul><ul><li>Internal Communication (briefings / rumor control) </li></ul></ul><ul><li>Manages Shift Supervisors </li></ul><ul><li>Reports to local Incident Command (Operations) or Animal Control </li></ul>The shelter supervisor is responsible for daily operations Photo: Best Friends Animal Society
    11. 11. <ul><li>Safety (make sure that volunteers, animals and owners remain safe) </li></ul><ul><li>Volunteer Coordination (put convergent volunteers and owners to good use) </li></ul><ul><li>Logistics (make sure that there are enough supplies) </li></ul><ul><li>Public Information (liaison with media / appeals for money/supplies) </li></ul><ul><li>Administration (collect financial and related information) </li></ul><ul><li>Transport (manage animal transports) </li></ul><ul><li>Security </li></ul>
    12. 12. <ul><li>During Katrina there were reports about mass rape and murder in the Superdome. Afterwards investigators could not find proof of one rape or one murder at the Superdome </li></ul><ul><li>During Katrina there were reports of widespread looting of pharmacies. Afterwards, investigators found that - in most cases - pharmacies were ‘looted’ by nurses, physicians and other health workers </li></ul><ul><li>Rumors are inevitable - everybody is emotional and information can not always be confirmed or denied </li></ul><ul><li>Unchallenged rumors become ‘common knowledge’ </li></ul><ul><li>People tend to believe the worst about each other especially when they are upset about something </li></ul><ul><li>‘ Outsiders’ will always be blamed first </li></ul><ul><li>As far as the owners are concerned, WE are the outsiders </li></ul><ul><li>Always report rumors and always check for correctness if you are not totally sure about information BEFORE passing it on </li></ul>
    13. 13. <ul><li>Animal Arrives at Gate (Security): </li></ul><ul><ul><li>If animal is already registered (example: walker and dog have tag and id), proceed to assigned cage in Animal Care </li></ul></ul><ul><ul><li>If not registered refer to Intake </li></ul></ul><ul><li>Intake Process: </li></ul><ul><ul><li>If paperwork is complete: tag and ID owner and animal and refer to Medical Intake </li></ul></ul><ul><ul><li>If not, create paperwork and return to Intake </li></ul></ul><ul><li>Medical Intake </li></ul><ul><ul><li>If animal is healthy, refer to Animal Care for cage assignment </li></ul></ul><ul><ul><li>If not, isolate and treat animal, return to medical intake when healthy </li></ul></ul>Arrivals
    14. 14. <ul><li>Secures shelter perimeter 24/7 and monitors integrity of perimeter </li></ul><ul><li>Provides front gate security: </li></ul><ul><ul><li>Grants access only to DART Team members and animal owners and registers entry and departure in log </li></ul></ul><ul><ul><li>Refers incoming animals to Intake </li></ul></ul><ul><ul><li>Refers anyone else to Shelter Manager and escorts them </li></ul></ul><ul><ul><li>Checks any departing animal for authorization </li></ul></ul><ul><li>Provides general information </li></ul><ul><li>All team members will have radios turned on at all times. </li></ul>Photo: Courtesy of Frans Hoffman
    15. 15. <ul><li>Paperwork Manager (team leader) </li></ul><ul><li>Assistant Animal Handler </li></ul><ul><li>Photographer </li></ul><ul><li>Separate intake areas and teams for dogs and cats </li></ul><ul><li>Also acts as exit team </li></ul>Photo Courtesy of Noah’s Wish The Intake Team documents every animal and owner (issues unique ID-tags) and makes sure that information is always available. It will escort incoming animal and owner to medical intake or animal care for further processing. For departing animals the Team will collect and duplicate paperwork, have owner sign for receipt of animal, retrieve ID tags.
    16. 16. <ul><li>Paperwork Manager </li></ul><ul><ul><li>Team Supervisor </li></ul></ul><ul><ul><li>Documents and records data on incoming animals </li></ul></ul><ul><ul><li>Insures completion and accuracy of all facets of intake </li></ul></ul><ul><ul><li>Oversees care and return of equipment and supplies </li></ul></ul><ul><ul><li>In constant contact with shelter manager, security, medical, care (FRS/GMRS radio) </li></ul></ul>Photo Courtesy of Noah’s Wish
    17. 17. <ul><li>Animal Handler </li></ul><ul><ul><li>Retrieves animals for intake. </li></ul></ul><ul><ul><li>Controls and cares for animals during intake. </li></ul></ul><ul><ul><li>Returns animals to run or pen. </li></ul></ul><ul><ul><li>Has experience and training in handling all types and temperaments of dogs and/or cats and/or other species. </li></ul></ul><ul><ul><li>Confident, yet realistic, in handling abilities. </li></ul></ul><ul><ul><li>Calm and gentle, yet assertive </li></ul></ul>Photo Courtesy of Best Friends Animal Society
    18. 18. <ul><li>Photographer </li></ul><ul><ul><li>Experience with digital cameras and Polaroid printers </li></ul></ul><ul><ul><li>Observant and detail-oriented </li></ul></ul><ul><ul><li>Conscientious and patient </li></ul></ul><ul><ul><li>Knowledge and experience with all types of animals and animal behavior (desired) </li></ul></ul>Photo © and Courtesy of Troy Snow
    19. 19. <ul><li>At least one Animal Care Team (2+ members) for each species </li></ul><ul><li>At least one of the members will have a radio </li></ul><ul><li>Maintain cleanliness of cages </li></ul><ul><li>Provide food and water </li></ul><ul><li>Maintain clean food and water bowls </li></ul><ul><li>Document any changes in behavior or medical concerns </li></ul><ul><li>Supervise/admit owners </li></ul><ul><li>Enforce Standard Operating Procedures </li></ul>Photo Courtesy of Best Friends Animal Society
    20. 20. <ul><li>Oftentimes owners may not be able to care for their animals the way they would like to. </li></ul><ul><li>In that case fostering may be a way to make room for animals arriving from the emergency or disaster area </li></ul><ul><li>A local fostering program would be preferable, but events may dictate fostering elsewhere </li></ul><ul><li>DART will not foster animals out. If fostering is necessary Animal Services as a representative of the local jurisdiction will set policies and procedures for fostering. </li></ul>
    21. 21. <ul><li>During a disaster pet owners may surrender their animals </li></ul><ul><li>DART will not assume responsibility for surrendered animals. Animal Services will be asked to take ownership of them, while the animals remain in the shelter. </li></ul><ul><li>Adoptable animals should - if possible - be kept separate from the other animals to avoid confusion about their status </li></ul><ul><li>DART will not adopt animals out. If adoption is necessary Animal Services as a representative of the local jurisdiction will set policies and procedures for adoptions. </li></ul>Homeless After SoCal Fires
    22. 22. <ul><li>People will come to the shelter to report lost or found animals </li></ul><ul><li>In a public area - near the entrance - we will make a space available where people can post the information </li></ul><ul><li>Owners looking for an animal should be directed to the Animal Services shelters and to online resources (such as Petfinder) </li></ul><ul><li>Convergent volunteers can be recruited to assist owners in searching for their animals </li></ul><ul><li>DART will ask owners to report their missing animal also to Animal Services. </li></ul>
    23. 24. <ul><li>While Frans Hoffman, the author of this training course, provides the information in this presentation for free (as hand-outs) to anyone who attends a Disaster Animal Response Training (DART), he and his licensors retain copyright on all text and graphic images. </li></ul><ul><li>Text and graphic images are protected by worldwide copyright laws and treaty provisions. This means that YOU MAY NOT copy, reproduce, modify, publish, upload, post, or include this information in your training or documents, reuse the text or graphics, transmit or distribute the text or graphics to others without the express written permission of the author. The author reserves all other rights. Except as expressly provided herein, he does not grant any express or implied right to you under any patents, copyrights, trademarks or trade secret information. </li></ul><ul><li>The DART logo is a service mark of Frans Hoffman. </li></ul><ul><li>For more information on how to legally use these materials, please contact Frans Hoffman at fhoffman@iRescue.us. </li></ul>