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100519 Tmf Wmf 2010 Service With Quality

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100519 Tmf Wmf 2010 Service With Quality

  1. 1. Nice, 19 th of May 2010 Wataniya Télécom Algérie S.P.A Service with Quality Nedjma Service Assurance Transformation Program Imed SOUSSOU, CTO Frank Vernieuwe, CTO Advisor
  2. 2. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  3. 3. Nedjma – WTA – Qtel Wataniya Télécom Algérie S.P.A is the Algerian subsidiary of Qatar Telecom Q.S.C. operating under the brand name Nedjma .
  4. 4. Our Country – Our Company <ul><li>Key dates </li></ul><ul><li>dec 2003 WTA obtains license </li></ul><ul><li>feb 2004 start of deployment </li></ul><ul><li>jul 2004 technical launch </li></ul><ul><li>aug 2004 commercial launch </li></ul><ul><li>dec 2006 all 48 wilayas are covered </li></ul><ul><li>mar 2008 all license coverage obligations fulfilled </li></ul><ul><li>dec 2009 continuous densification and coverage expansion </li></ul>Algeria Surface: 2.381.741 km² Population: 34.178.188 inhabitants Climate zones: Mediterranean, mountains, Sahara desert Road infrastructure: poor Power supply infrastructure: poor Security situation: average
  5. 5. Our Network Evolution EOY # sites # subscribers (thousands) 2004 374 285  2005 1 139   1 475 2006 1 527 2 991 2007 2 039 4 497 2008 2 708 5 114 2009 2 919 8 032
  6. 6. Qtel Group Strategy
  7. 7. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  8. 8. Service Assurance 4 basic questions <ul><li>Q1 Can we foresee service failures and avoid them? </li></ul><ul><li>Q2 When affected </li></ul><ul><ul><ul><ul><li>To what extent is the service disrupted? </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Which customers are being impacted? </li></ul></ul></ul></ul><ul><li>Q3 How fast can we restore the service? </li></ul><ul><li>Q4 Can we prevent the recurrence of the failure? </li></ul>How can we Offer the best service, Monitor the customer satisfaction and ensure good Quality ?
  9. 9. Proactive Approach To Managing Services • Shorten the time to detect a failure • Determine impact on services and customers • Linking customers to the services • Optimized service management lifecycle • Integrated SQM, fault and performance management • Monitor business operational aspects
  10. 10. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  11. 11. Program Description <ul><li>Introduction of a multi-phased Business Transformation Solution based on the eTOM framework and SID model. </li></ul><ul><li>The solution requirements will address systems, processes, organization and metrics aligned with the overall business objectives and requirements . </li></ul>
  12. 12. Program Description Ph X Ph 1 2008 Ph 2 2009 Ph 3 2010 <ul><li>Transformation Program Approach </li></ul><ul><li>Address Technology / People / Processes </li></ul><ul><li>Achieve business objectives and bring added value </li></ul><ul><li>to the Algerian telecoms market </li></ul>
  13. 13. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  14. 14. Program Description
  15. 15. Program Description
  16. 16. Program Description
  17. 17. Thank you

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