Retailing 4.0

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The Retailing environment is rapidly changing. However the consumers did not change themselves, their search, orientation and buying process did. Due to (mobile) internet and the use of social media, consumers are able to shop in a completely different way. The impact of the new environment will reshape retail completely and creates a demand for a metamorphose. That’s what we call retailing 4.0. If you are interested in the full research either contact us or have a look at hbd.nl

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Retailing 4.0

  1. 1. Retail 4.0Reshaping Retail for the Future Frank Quix Managing Director Q&A Research
  2. 2. ConsumerStagflation, Age & Color Consumer behaviour never changed
  3. 3. CommunicateSoLoMo, Showroom, Wi-Fi & Pop-up We will never shop alone
  4. 4. ChooseCross-channel, Reviews & LoMoMa Always, everywhere access to all information
  5. 5. Channel24/7, on- off- in- line & F-commerce Consumers are Cross Channel
  6. 6. CheckoutConversion, Fast, Mobile & Customer Only satisfied customers count
  7. 7. Custom(er) ExperienceCustomer Centric & Personal Meconnomy, I’m in charge
  8. 8. ConclusionsStore perspective Customer value, not sales per m²
  9. 9. No Brand, No StoreAuthentic, Up-to-date & Showroom Added value counts
  10. 10. Cross-channel is only wayNew conversion & More customers Less visitors, more customers
  11. 11. Satisfaction is no luxuryLovers, Haters & Staff Strong brands have fans
  12. 12. Be always relevant for meAWATAD, SoLoMo & LoMoMa I’m mobile, are you ready?
  13. 13. ConclusionsShopping Area perspective Shopping centre become a Brand!
  14. 14. City CentreRecreation, Variation & Attraction Metropolitan centres will grow
  15. 15. Neigbourhood CentresShop, Click & Collect Shopping m² will disappear
  16. 16. Out of Town CentresExperience , Click & Collect Become an e-shopping centre
  17. 17. Retail 4.0 Are you ready for the future?
  18. 18. Retail 4.0 Feel free to contact me fquix@q-and-a.nl

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