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Changes in library standards : Statistics and evaluation as mirror of library innovations


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Changes in library standards : Statistics and evaluation as mirror of library innovations

  1. 1. Changes in library standardsStatistics and evaluation as mirror of library innovations Dr. Roswitha Poll Chair of ISO TC 46 SC 8: Quality – statistics and performance evaluation LIDA 2012
  2. 2. ISO standards for ISO Technical Information andquantitiy and quality committee 46: documentationin libraries Subcommittee 8: Quality, statistics and performance evaluation WG 2: International library statistics ISO/DIS 2789 (2012) International library statistics,5th edition To be published 2013 WG 4: Performance indicators for libraries ISO 11620 (2008) Library performance indicators, 2nd edition Revision since 2010 WG 7: Quality measures for national libraries ISO TR 28118 (2009) Performance indicators for national libraries
  3. 3. ISO standards forquantitiy and quality ISO Technical Information andin libraries committee 46: documentation Subcommittee 8: Quality - statistics and performance evaluation WG 8: Statistical data for library buildings ISO TR 11219 Qualitative conditions and basic statistics for library buildings Published May 2012 WG 9: Statistics and quality issues for web archiving ISO TR 14783 Statistics and quality issues for web archiving to be published 2013 WG 10: Methods and procedures for assessing the impact of libraries ISO 16439 Methods and procedures for assessing the impact of libraries to be published 2013
  4. 4. ISO 2789 International library statistics Library statistics are 1st edition 1974 more and more short- 2nd edition 1991 dated 3rd edition 2003 4th edition 2006 5th edition: revision started March 2010; 1st voting positive with comments; DIS is going to voting now
  5. 5. ISO 2789 counts Users (number of registered or active users, types of users) Use of traditional and electronic services (physical and virtual visits, loans and ILL, accesses and downloads, reference questions, etc.) Collections (all formats) (volumes, microforms, databases, e-serials, ebooks ,etc.) Facilities (space, equipment, opening hours) Staff (number and types of staff, staff training) Income and expenditure (sources of income; expenditure on resources, services or staff)
  6. 6. ISO 2789: Reasons for the revisionNeglected topics Preservation Digitisation From ISO TR 28118 Legal deposit „Performance measures for national libraries“ National bibliography
  7. 7. ISO 2789: Reasons for the revisionNeglected topics Cooperation (projects, long-term cooperation) Institutional repositories (documents, usage) Promotion of library services (reports in the media) Library research (research papers by library staff)
  8. 8. ISO 2789: New topicsNew library services on the Internet Library-hosted interactive services (blogs, wikis, podcasts, etc.) Libraries’ participation in social networks Core datasets: - number of accesses (visits) to the library’s account - number of downloads of documents Optional counts: - number of subscribers (e.g. fans/followers) - number of posts or new entries within the library’s account
  9. 9. ISO 2789: New topicsThe library‘s services for mobile devicesExamples of services formatted for mobile devices:(websites, catalogues, teaching lessons, librarytours) Datasets:• Number of services• Number of accesses (visits)
  10. 10. ISO 2789: New topicsServices for target populations with special needs Target populations with special needs are parts of a librarys population with needs that require special library services.Examples physical and health impairment economic disadvantages (e. g. long-term unemployment) cultural differences (e. g. non-native speakers, new arrivals)
  11. 11. ISO 2789: New topicsServices for target populations with special needs Services provided for such groups: special collections special events long-term services (e. g. media transports for house- bound persons)Data to collect: For special collections: Count loans or downloads For special events: Count attendances For long-term services: Count cases of usage
  12. 12. ISO 2789: Costs for the new servicesHow much staff time is needed for… cooperative projects Time-logging in organisation of events sample times digitization of analogue materials services for mobile devices services in social networks library evaluation
  13. 13. ISO 11620: Performance indicators for librariesISO 11620, 2nd ed. (2008), Library performanceindicators (45 indicators)Indicators for Adequacy of the resources - user places per capita Adequacy of the collections - collection use rate The quality of processes - shelving accuracy The attractiveness of library services - attandances at events per capita Cost-efficieny - Cost per use
  14. 14. ISO 11620: RevisionOutdated indicators (7): Public access workstations per capita Workstation use rate Percentage of information requests submitted electronically Subject catalogue search success rateReasons: WLAN in the library Users bring own computers or other devices Electronic requests have become normal Searching goes other ways
  15. 15. ISO 11620: RevisionNew topics for performance indicators (10) preserving the library’s rare collections - Percentage of storage space which has an appropriate environment - Percentage of the rare collection in stable condition digitizing the library’s collections - Number of documents digitized per 1,000 documents in the collection cooperation and partnerships of libraries - Percentage of staff in cooperative partnerships and projects building institutional repositories - Percentage of the owner institution’s publications in the institutional repository
  16. 16. ISO 11620: RevisionNo indicators as yet for1. Library services in social networks2. Services for mobile devices3. Services for target groups with special needsBut the existing indicators can partly be used fortopic 3: Collection turnover (the special collection for the special group) Percentage of the target population reached
  17. 17. ISO 16439 Methods and procedures for assessing the impact of librariesWhat is seen as impact of libraries?Impact on individuals changes in attitudes and behaviour changes in skills and competences higher success in research, study, or profession individual well-beingSocial impact social inclusion (e.g. of elderly people or immigrants) social cohesion (e.g. intercultural and intergenerational understanding) Can we prove that? free access to information education and life-long learning local culture and community identity high awareness of health and environmental issues
  18. 18. ISO 16439 Methods and procedures for assessing the impact of librariesInferred evidence of impact: Usingthe data we have1. Statistics Example: Increase in attendants of training lessons2. Performance indicators Example: Higher market penetration in a target group3. Results of user satisfaction surveys (perceived quality of library services) Example: High satisfaction with reference service The data must be validated by other methods
  19. 19. ISO 16439 Methods and procedures for assessing the impact of librariesSolicited evidence of impact: askingusers surveys (in-house, telephone, mail, online) street surveys interviews focus groups The results must be self-assessment of users quantified for showing patterns collected anecdotal evidence (the story behind the data) of impact
  20. 20. ISO 16439 Methods and procedures for assessing the impact of librariesObserved evidence of impact: theobjective data observation (open or covert, participant or non- participant) log analysis tests for ascertaining an increase of skills and competences (e. g. before and after user training) Most projects combine 2 or more methods
  21. 21. ISO 16439 Methods and procedures for assessing the impact of libraries Economic impact: showing ROICan we express the library’s impact in money? Calculation of market prices Time spent on library services (calculated as prices) Contingent valuation What would users pay for the willingness-to-pay: maintenance of a service? willingness to accept: Which sum would users accept as equivalent for the deletion of a service?
  22. 22. ISO/TR 11219: 2012 Qualitative conditions and basic statistics for library buildings — Space, function and design1. reliable data for calculating space requirements - for housing the collections - for adequate user areas - for background areas of the library administration2. support in technical aspects - security and safety systems - floor loading - transport systems - acoustic conditions - lighting systems and wiring
  23. 23. ISO/TR 11219: 2012 Qualitative conditions and basic statistics for library buildings — Space, function and designNew issues for library buildings adaptation to new technologies and forms of communication space for the library’s new role as teaching library accessibility for handicapped users sustainable library design areas for recreation and communication areas for events A place for quiet study and learning, a lively point for meeting and communication
  24. 24. ISO/TR 14873: Statistics and quality issues for web archivingStatistics for web archiving the volume and growth of a web archive by number of documents and by size the use of the archive (number of visits, pages viewed, unique visitors) the costs of building the archiveQuality indicators the coverage and currency of the web archive accessibility and use of the archive the adequacy of preservation activities the cost-efficiency of the archiving processes
  25. 25. New activities, new services in librariesNew and enlarged services interactive services participation in social networks services formatted for mobile devices services for target populations with special needs teaching activities long-term preservation digitization institutional repositories web archivingNew concepts for the building the library as place for meeting and communication sustainable designNew aims and methods of evaluation proving influence and value showing cost-efficiency and ROI
  26. 26. To changeand to improveare two different things