Hosted PBX Toronto helps companies to connect their
public switch network with their internal telephone lines
by the use of trunks lines. PBX in full means private
branch exchange. This kind of system functions by the
use of voice-over-IP that can aid staff members to work
from all corners of the country.
A PBX has a number of features that distinguish it from
other systems. Its web Portal allows users to configure
their phones from several web browsers, users can also
manage their entire systems form their computers. They
are able to make changes to operating hours and
workstation user names and many other activities.
This kind of system allows employees to set up an auto
attendant command. This feature answers calls or
directs them to other users. It also takes messages so
that the user does not miss out on any important clients.
Furthermore it saves the company money by reducing
the need for many receptionists.
Most organizations install telephones on every
employee workstation; these are referred to as
extensions. The PBX allows each user to have 1 to 4
special digits that allow other employees to use if they
want to talk to that specific staff member. This saves on
time as the need to dial long numbers is removed.
Another important feature is the direct inward dialing
(DID). This allows every user to have a separate phone
number which makes it easier for customers and
suppliers to call directly to the person they need. It will
not only save the client money but also reduce the
volume of calls going through the receptionist.
Callers trying to get hold a specific employee may be
disappointed when all they hear on the other end is a
busy tone. PBX are fitted with a busy lump application
that notifies callers when the person other person is
busy on another call, so the client is certain of the exact
time to call. Employees that talk for long hours can also
be noted by the management by using this feature.
Staff members that are on leave or have certain reasons
to be absent from work can benefit a lot by the presence
of a function known as find me or follow me. All their
calls are diverted from their office lines to other
numbers. This way the employee does not have to worry
about missing out on crucial client calls.
A number of benefits arise from the use of PBX. One of
its pro is that it is easy to set up as compared to tradition
telephones. When the system has been set it can be
used by as many lines as the company has requested for
from the telephone provider, if the organization expands
in future then more lines can be purchased without
causing an overload to the system.
In the long run hosted PBX Toronto does not require a
large sum of money to purchase and install. The firm
does not incur any maintenance fees as the
maintenance is done by the service provider. The fact
that management can easily assess every employee
personal phone means that the phone bills will
automatically decrease since users are careful to only
make important calls.