Technologies shall be not invasive in the life of a person.
ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens.
Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties.
Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1
European services are aligned with the international panorama