Citizen Centric Governance in Europe

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Technologies shall be not invasive in the life of a person.
ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens.
Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties.
Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1
European services are aligned with the international panorama

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Citizen Centric Governance in Europe

  1. 1. NET-EUCEN Citizen Centric Governance in Europe Samos 2013 Summit Digital Innovation for Government, Business and Society Francesco Niglia Research Director KOYS LAB Dimitri Gagliardi Research Fellow Manchester Institute of Innovation Research
  2. 2. Do you remember? • 1st Samos Summit - 2010 • Talking about the just-started NET-EUCEN network CIP project • Explaining the plan of activities for analysis and enhancement of the user-centricity – Put the user at the center – Draft guidelines – Validation of use-case scenarios
  3. 3. …indeed we had results!Validation Main results • Based on a policy approach • • Define user-centricity as 3steps methodology • eGov sectors: 3+13 • • Analysed more than 400 existing cases • • Built 16 services scenarios • 2 services running • • 4 developing phase • 4 in feasibility phase • Defined 4 indicators 5 workshops in Bruxelles - 32 experts - 31 cases / projects - 11 scenarios discussed 5 local events - 12 scenarios discussed Scenarios played 900 times in the portal Around 300 persons involved in the validation phase
  4. 4. Mapping of cases ASSISTED WALKS DIGITAL CITIZENS ENGAGEMENT SERVICES FOR RURAL AREAS eCITIZENS MOBILITY WORK & CAREER EDUCATION INTEGRATED PUBLIC PRIVATE SOLUTIONS ECONOMIC ACTIVITY SMART CITIES SMART ENTREPRENEURSHIP COMMUNITIES DIGITAL SKILLS INCLUSION SOCIAL IMMIGRATION HEALTHCARE e-HEALTH
  5. 5. What we discovered? • Technologies shall be not invasive in the life of a person. • ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens. • Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties. • Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1 • European services are aligned with the international panorama
  6. 6. An u-c roadmap Technology Area Network and Cloud Data Management Interconnected Smart Equipments Integration and Interoperability Security and Privacy Map of ongoing R&D Paths R&D Paths Target Technology Features Increasing broadband network availability Increasing Networking capacity and Convergence of networks Internet as a Cloud and the Government Service Utility Open Data Semantic Web and Linked Data Big Data Increasing capabilities of mobile personal devices The Internet of Things … … … … … … … … Standardisation Interoperable middleware and frameworks … … It is unlikely that future public services requires completely new technology approaches and solutions for security and privacy. Instead, it will be important to: 1. Remove any unnecessary regulatory barriers and ensure legal certainty 2. Implement transparency measures about data collection and use 3. Develop consistent approaches to privacy and security across an emerging ecosystem of new players, business models and technologies Security and privacy requirements also incorporate a number of technical considerations that are distributed on the client side, communication side and central database side.
  7. 7. recommendations about User Engagement The ideal user centric scenario has been described as one with freedom of choice to participate in the design, delivery and review of public services with governments that focus on enabling user initiating and implementing levels. However, realising this relies on a number of factors…
  8. 8. user engagement - 1 Recommendation Approach Create a hook for people Start with the human aspect Include an “element of fun” Define the engagement framework Allocate opportune engagement competencies Clarify the user responsibilities Opportunely select the topics and the users The engagement must be real Full description available in D4.3 in the portal www.net-eucen.org
  9. 9. user engagement - 2 Recommendation for Fostering New ICT solutions for Governments should be opportunely developed. Education and training of professionals and citizens Integrated Public Administrations Shared target of optimization and Continuous monitoring Full description available in D4.3 in the portal www.net-eucen.org
  10. 10. Alignment with D.A.E. indicators eGovernment eParticipation Co-creation Smart Grids Smart Cities Scenarios ICT training eSkills for citizens Broadband business Open data Awareness
  11. 11. Alignment with CrossOver skilled’ citizens Collaborative modelling Framework for ‘low Sys. Atomised Model Multi-modelling tool Knowledge creation ‘portable models’ for citizens Immersive simulation Adding new capabilities Opinion mining Multilingual audio-visual Visual analytics Intuitive interfaces Participatory sensing Personal scale-sensors Identity management Governance and legal issues RESEARCH ROADMAP – FINAL RELEASE JUNE 2013
  12. 12. Alignment with FuturICT • …we will focus on ways in which citizens can first access information about what is happening in their communities and cities but also explore ways in which a wide range of different groups can become actively involved in the design and planning process...both remotely and in faceto-face situations using data, models and scenarios all informed by contemporary ICT • …we envisage that…demonstrators as to how an informed citizenry might engage with experts from many domains in generating scenarios for improving the quality of urban life and urban performance… Participatory Science and Computing for Our Complex World, D.Helbing and A.Carbone Smart cities of the future M.Batty, K.W.Axhausen, F.Giannotti, A.Pozdnoukhov, A.Bazzani, M.Wachowicz, G.Ouzonis, Y.Portugali.
  13. 13. Alignment with G.S.S. • Empowering citizens to be decision makers …individuals, small communities and organizations can participate in the entire decision making process in a manner that was not possible earlier. • but to be interactive and include active citizen participation through discussion, dialogue and debate, possibly supported by social networks and platforms. It has been emphasised that techniques such as narratives, games or even art may be important vehicles for expressing evidence and forming opinion. However, this “human-centred” aspect of GSS, including citizen participation, is clearly concerned with reasoning. GLOBAL SYSTEMS SCIENCE ORIENTATION PAPER – release June 2013
  14. 14. Let’s go further …but this is not a dissemination event for NET-EUCEN sources • www.net-eucen.org • www.net-eucen.org/usercentric.php • www.net-eucen.org/scenarios.php • www.net-eucen.org/elgg/file/all • And me during coffee breaks… …let’s talk and share some ideas….
  15. 15. Some key-issues What is user-centricity? participation Matter of technology Answer to user needs awareness • It’s thinking about new solutions with the user • It’s adaptation. • a multi-level user/citizen empowerment • ʺIn order to have smart cities we need smart citizensʺ – this statement cannot be agreed…
  16. 16. Scaling the paradigm …OK for user-centricity for citizens… • Further initiative might improve mapping more areas, refining methodologies for engagement What about scaling the paradigm? • Scale – up number of users: towards smart cities, smart territories, towards policies • Scale towards the concept of users: from citizens, to policy makers, to territories…
  17. 17. SIZE of COMMUNITY Continental USER CENTRICITY Countries, Central Govt. Communities smart cities associations Citizens, users C.A.P.S.β User- awareness Co-design Policy ENGAGEMENT making pressreqs testing Co-decision web Web2.0 IoT engage Sensing, wearable …ubiquitous AI, virtual telepathy, brain-machine I/O augmented counsciousness
  18. 18. Scaling-UP SUBJECTS TARGET ACTUATOR CITIZENS SERVICES LOCAL P.A. COMMUNITIES SMART CITIES COUNTRIES SMART TERRITORY BUSINESS + INTEGRATED PRIVATE SECTOR SERVICES SUSTAINABILITY + CENTRAL GOVERNMENT
  19. 19. Scaling towards users SUBJECTS TARGET NEED OF CITIZENS SERVICES POLICY MAKERS P.MAKING 2.0 GOVERNMENT WELFARE BALANCE STABILITY … SMART CITY / TERRITORY INTEGRATED P.A. PUBLIC OPINION OPEN DATA
  20. 20. Suggested explorative area SIZE of COMMUNITY USER CENTRICITY ENGAGEMENT
  21. 21. How to proceed? Application of 3-steps methodology • Co-definition of policies / strategies. – Free expression of targets, no technology driven – Policy making assisted by current technologies or plan of development of new technologies (here the roadmaps will help) • Co-participation in beta-testing. Involvement of policy makers in evaluation phase • Continuous measuring and refining of the policies. i.e. application to the policymaking2.0 proposed by CrossOver: Open and evidence based
  22. 22. Some ideas • Integrated Public Administrations. Not only linked open data. • A network of policy makers, sharing target of optimization, strategies and continuous monitoring. • A task-force of smart-cities for the definition of a smart territory (even distributed) sharing innovation targets. • Full integration with living labs method.
  23. 23. Potential problematic Potential problematic • A framework too unbalanced: too driven by technology, business, etc… • Wrong interpretation. We might be convinced in misreality as Plato’s Allegory of the Cave • Wrong matching of needs and tools/methods/technologies • We simply do not know what exists too far from the current initiatives “unknown unknown“
  24. 24. …next steps? • An already running study: "The role of the user centricity in the definition of future strategies for growth and innovation in the policy modelling domain". (Niglia, Gagliardi) • Focus on the role and needs of policy makers – Involving citizens in policy making – Providing interoperable and measurable tools – A study on the needs of policy makers (beyond crossover, towards GSS)
  25. 25. Happy to discuss! Any question? (…not difficult please…) Francesco Niglia francesco@fnstudio.net Skype: effennebis twitter: @fnpolicy www.linkedin.com/in/francesconiglia

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